Leadership Essentials In A Down Economy

Vital Learning for business and life

Leadership
Matters!

Effective Leadership
Makes a Difference!

Effective Leadership Makes a Difference


Best Managers create
“Best Workplaces”

These work places deliver:
Productivity
Profitability
Employee Retention
Customer Satisfaction
Safety Records

The Gallup Organization


“Roughly 50 to 70 percent of how
employees perceive their organization’s
climate can be traced to the actions of one
person: the leader.
More than anyone else, the boss creates
the conditions that determine people’s
ability to work well”
“Primal Leadership”
Daniel Goleman, Richard Boyatzis & Annie McKee


20 Turnover
Average Percent Turnover 18 *Results from
19% a large
16 insurance
company
14

12 14%
10 36%
8 Better
9% Results
6

4

2

0
Bottom 30% Middle 60% Top 10%

Leadership Effectiveness

* Based on research published in “The
Extraordinary Leader” by Jack Zenger
& Joe Folkman, 2003.


Customer
70
Satisfaction*
Perceptions of Customer
60 68%

50
Satisfaction

39%
40
49% Better
30 39% Results
*Results from
20 a large high
technology
company
10

0





Net
$5,000,000
Income $4,516,974

$4,000,000 *Results from a
large mortgage
bank
$3,000,000 $2,384,588 89%
Better
Net Income

$2,000,000
Results

$1,000,000

$0

-$1,000,000
-$1,176,454

-$2,000,000


Given…
today’s technology,
today’s employee profile,
and today’s fast pace,
leadership quality continues to
make a difference


Society for Human Quality of
Resource
Leadership
Management
continues to be
“83% of employees the #1 factor
surveyed said it was
extremely likely or
positively or
somewhat likely they negatively
would actively seek impacting
new employment once
the job market and
employee
economy improves.” retention

Impact of Key Elements on
Leadership Performance
Other Elements
Project Hiring Right
Leadership
6%
17% 27%

24% 26%

Developing
Others Daily Leadership

Effective Leadership =
Organizational Success!

Effective Leadership
is Difficult to Develop

Effective Leadership is Difficult to Develop

Becoming a great leader is one of the most
difficult and complex transitions

Difficult Transition

Strategist:
Leader: Leading Thru Vision
Learner: Specialist: Contributing Thru Others
Independent Contributor  Provides direction
Helping and Learning
 Assumes responsibility  Increase in breadth — to the organization
 Willingly accepts
for important work sees a larger business  Leverages
supervision
 Relies less on picture organizational
 Demonstrates
supervision; works  Supports and coaches capability
competence on a
independently others as a manager,  Represents the
portion of a larger
 Produces significant mentor, or idea leader
project organization on
results  Represents the work
 Effectively performs critical strategic
 Develops credibility and
detailed and routine group effectively to issues
a reputation
tasks management and  Exercises power
 Increases in technical
 Shows “directed” customers for the benefit of
competence and
creativity and initiative  Builds a strong
ability the organization
 Delivers under internal and external
 Builds a good  Sponsors individuals to
time/budget pressure
internal collegial network of prepare them for
 Learns how “we” do
network relationships leadership roles
things

Stage I Stage II Stage III Stage IV

14

Effective Leadership is Difficult to Develop

TIME available
to develop
much needed
leadership skills
is in short
supply.

The New
Vital Learning
Leadership Series
a multi-module curriculum designed for today’s
corporate environment

A Flexible, Comprehensive Solution

The Leadership Curriculum provides practical…
 Strategies to Increase Employee Performance
 Techniques to Improve Communication
 Approaches that Advance Working Relationships
 Methods that Increase Team Collaboration
 Practices that Help Develop Skill in Others
 Processes to Increase Employee Involvement
 Procedures that Efficiently Identify and Resolve
Problems


The fundamental elements of how to be an effective leader.
Essential Skills of Leadership
How to build an effective and open communication environment.
Essential Skills of Communication
How to ensure you promote continuous performance improvement thru feedback.
Providing Performance Feedback
How to increase the levels of team member engagement and ownership.
Developing Performance Goals and Standards
Methods to effectively address habits that impede top performance.
Improving Work Habits
Techniques to ensure team members are able to perform their job.
Coaching Job Skills


How to deal with objections and grievances effectively.
Managing Complaints
How to apply control and authority and be successful.
Effective Discipline
An approach to disagreements that is healthy and team oriented.
Resolving Conflict
How to enlist responsibility, effectively and responsibly.
Delegating
Helping team members effectively handle a constantly evolving work environment.
Supporting Change
Ensuring those above you are effectively informed and involved.
Communicating Up


Successful strategies to effectively motivate members of your team.
Motivating Team Members
How to successfully address systemic opportunities in your work environment.
Solving Workplace Problems
How to implement a successful and structured approach to hiring.
Hiring Winning Talent
Effective techniques for leading on-time, on-budget, and on-target projects.
Leading Successful Projects
How to effectively and proactively manage employee retention.
Retaining Winning Talent
How to develop the skills to guarantee their employees gain full value from training
and ensure they transfer the classroom learning into changed behavior.
Developing and Coaching Others


LEADERSHIP ESSENTIALS
 Essential Skills of Leadership
 Essential Skills of Communication
 Developing Performance Goals & Standards
 Providing Performance Feedback
 Managing Complaints
 Improving Work Habits
 Effective Discipline
 Resolving Conflict
 Coaching Job Skills
 Delegating
 Supporting Change
 Communicating Up
LEADERSHIP PLUS
 Hiring Winning Talent
 Leading Successful Projects
 Motivating Team Members
 Solving Workplace Problems
 Retaining Winning Talent
 Developing and Coaching Others


Our Leadership curriculum is designed for…

 Managers
 Team Leaders
 Frontline Supervisors
 Potential Supervisors


Vital Learning Leadership Development
solutions are based on three essential ideas…
1. Training that is effective will be Relevant

2. Training that adults use will be Practical

3. Training that works will focus on Doing

The Goal is Confidence & Competence!


First, Build Personal Awareness
Clarify the recurring management challenges
and develop the participants’ need to learn through
360 Feedback or Self-Assessment

Next, Enable New Thinking
Present new ways to approach the challenge,
build understanding of the new method,
and develop knowledge of how
to apply the technique

Then Practice, Practice, and More Practice
Practice and rehearse in a safe,
supportive, coaching-oriented environment to build competence
and confidence


COMPLIANCE COMMITMENT
POSITION POWER PERSONAL POWER
COMPANY
PEERS/SUBORDINATES
COMMAND REQUEST
ONE WAY TWO WAY
GET BY QUALITY
HOLDS INFO GIVES INFO
DEMANDS COACHES
INDIVIDUAL TEAM
MY WAY/HIGHWAY INVOLVES WORKERS
FEAR TRUST


The Classroom Learning Solution
 Straightforward 4-Hour Modules
 User Friendly Instructor Kits
 Foundation Built on Behavioral Modeling
 Video for Both Office and Industrial Settings
 Job Specific Customizable Practice
 Extraordinary Job Aids (Troubleshooting Guides)
 Ongoing Support & Research
www.leadershipseries.com


What Participants Say…
Reduced Turnover
“After we started using Vital’s materials, we saw our turnover drop by
almost one third over the course of a year, and it’s now about half of what it
was in year one. We know from employee feedback and our measurement
system that Vital’s training has a lot to do with our success."

Needed Help
“I just wanted to say this was a needed class. I think everyone received
everything they needed to help them in their daily jobs in the workplace."


The E-Learning Solution
 1 to 2 Hour Online Modules
 Fully Aligned With Classroom Workshop
 Access on VL Site or Yours
 Same Behavioral Modeling Foundation
 Full Motion Videos with Skill Points
 Highly Interactive Learning Throughout
 Adult Learner/Workplace Oriented


Full Motion
Modeling Videos
including:
• Traditional Approach
demonstrating
unsuccessful methods

• New Approach
demonstrating
recommended strategy
and techniques

• New Approach
demonstrating
recommended techniques
with Skill Points identified


Simulated
Practice:
• Provides simulated,
real world practice
situations

• Prompts open
submissions and
compares with
structured answers

• Multiple scenarios
provide variety


Pre & Post-Test:
Promotes specificity
of learning

Allows organization to
monitor progress

Pre and Post
movement suggests
level of learning

Post-Test acceptance
levels may be set by
organization


What Participants Say…
When and Where
"My schedule is very hectic, so I loved the fact that I didn't have to commit to
a whole day of training. Instead, I could get valuable information when and
where I wanted it.

Specific Procedures
"Resolving Conflicts" and "Essential Skills of Communicating" were two of
my favorites. They gave me additional points of view and specific procedures
to follow, which I found very helpful when dealing with others."


The Blended Learning Solution
 Combine “Best of Both Worlds”
 Cognitive Learning Online at Personal Pace
 Classroom to Review, Discuss & Rehearse
 1 to 2 Hour Online Modules
 Shortened Workshop Session (1-2 Hrs)
 Job Specific Customizable Practice
 Extraordinary Job Aids (Troubleshooting Guides)
 Ongoing Support & Research
www.leadershipseries.com


Senior Review, Review,
Management Discuss & Rehearse Discuss & Rehearse
Intro/Kick-off Work Thru Modules Work Thru Modules
Online Online
Modules Modules

How
B-Learning
Might
One-on-One
Work… Follow-up
Coaching
Online
Reinforcement +
Application Tools

Week 1 Week 2 Week 3 Week 4 Bridging
Week 6 Week 7 Week 9 Week 10 Week 11

Essential Essential Improving Coaching an
Supporting Effective Resolving Managing
Skills of Skills of Delegating Work
Change Discipline Conflicts Complaints Developing
Leadership Communicating Habits Others

Program Classroom/Web Classroom/Web Classroom/Web
Introduction Interaction Interaction Interaction
and Skill and Skill and Skill
Classroom/Web
Practice Practice Practice

Online/Web Classroom/Web
Online delivery of selected modules 1/2 day session after each group of modules.
combined with classroom reinforcement. Facilitated discussion to connect the importance
2 hours each module. of the skills being learned to individual participants
Threaded discussions online with facilitator. and the organization.

Q&A’s on each session made available to all Skill practice for the online modules completed
participants. using actual participant situations.

Pre- and post-tests for each module. Constructive feedback.

Help Desk available. Participant workbooks to guide practice and
provide future reference material.
Tracking reports for managers.

The Leadership Series
also qualifies for
College Credit
options… http://itcap.com

The Institute of and is an accepted
Certified
Professional precursor to
Managers
Professional Manager
http://cob.jmu.edu/icpm/
Certification

Leadership Essentials In A Down Economy

Empfohlen

Empfohlen

Weitere ähnliche Inhalte

Ähnlich wie Leadership Essentials In A Down Economy

Ähnlich wie Leadership Essentials In A Down Economy (8)

Leadership Essentials In A Down Economy