The Digital Enterprise - Alfresco Summit Keynote 2014
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The Digital Enterprise - Alfresco Summit Keynote 2014
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US Fed Reserve says that productivity growth been declining in the 21st Century and IT has not necessarily been the solution. In Europe, growth has stalled completely and economies are facing the prospect of deflation. Business and operational models from the 20th Century no longer scale as we face exponential growth in information, activity and connections. We no longer give workers the scope or space to get work done. Waste and ad hoc process are killing us. We must reorganise how the company works and the way we do work. We must eliminate the waste of unnecessary paperwork, busy work and communication by digitising, automating and measuring that work into a Digital Enterprise. We must allow The Digital Enterprise will integrate information, processes, work and people to collaborate more efficiently and effectively to produce more valuable products and services.
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The Digital Enterprise - Alfresco Summit Keynote 2014
- 1. John Newton, Founder and CTO @johnnewton #AlfrescoSummit
- 3. My Theme This Year…
- 7. “ BUSINESS IS OLD AND FAT. ” Total Factor Productivity “The business sector appears to be getting ‘old and fat.’ … It is getting fat because it is old.” Brookings Institute – July 2014
- 8. OLD IT IS THE PROBLEM, NOT THE SOLUTION Industry Total Factor Productivity Growth by Subgroup Source: Productivity and Potential Output Before, During and After the Great Recession Federal Reserve Bank of San Francisco, June 2014
- 9. Stone Knives and Bearskins! Not ECM!!!
- 10. strategically in every industry, including shifts in technology that make previously impossible business designs now possible.” – Gartner, Raw Reimagining the Value Chain “Major changes will soon alter the assumptions used to plan March 2014 Materials Supplier R&D Marketing Sales Retailer Customer
- 11. New Scale of Information & Process
- 12. 20th Century Workplace is No Longer Fit for Purpose “Five apps for unfocused minds” by Lucy Kellaway Financial Times, February 10, 2014
- 14. Tough Global Competition Company Results in Delivering IT Projects by Region North America Latin America Africa Europe 47 39 43 46 31 29 Asia 41 23 35 67 29 78 76 58 76 Delivered on Time At or Below Budget 100% of Scope
- 15. Gentlemen! WE NEED TO SAVE COSTS! You are going on the Away Team!!!
- 19. What is the Digital Enterprise? “Digital business is not the decade-old concept of e-business in a new wrapper. It is a radically different and more disruptive change.” Gartner, What the Board of Directors Needs to Know about Digital Business New Business Designs Around PEOPLE, BUSINESS & THINGS
- 20. What is the Digital Enterprise? “Digital business is not the decade-old concept of e-business in a new wrapper. It is a radically different and more disruptive change.” Gartner, What the Board of Directors Needs to Know about Digital Business Integrate CUSTOMERS, PARTNERS & VALUE CHAIN
- 21. What is the Digital Enterprise? “Digital business is not the decade-old concept of e-business in a new wrapper. It is a radically different and more disruptive change.” Gartner, What the Board of Directors Needs to Know about Digital Business Blurred lines between PHYSICAL & DIGITAL
- 22. What is the Digital Enterprise? “Digital business is not the decade-old concept of e-business in a new wrapper. It is a radically different and more disruptive change.” Gartner, What the Board of Directors Needs to Know about Digital Business Agility Over SPECIALIZATION
- 23. What is the Digital Enterprise? “Digital business is not the decade-old concept of e-business in a new wrapper. It is a radically different and more disruptive change.” Gartner, What the Board of Directors Needs to Know about Digital Business Impacts EVERY INDUSTRY
- 24. 30 24 14 9 14 21 21 16 16 10 18 19 15 19 10 Digital engagement of customers Digital innovation of products or… Digital engagement of employees or partners Digital customer life-cycle Automation Ranked 1st Ranked 2nd Ranked 3rd NOT JUST E-BUSINESS Strategic Priority of Digital Initiatives Source: McKinsey Digital Trends, June 2014
- 25. WHY IS THIS IMPORTANT ? Expected share of organizations’ overall growth from digital, next 3 31 5 7 5 years 14 97 9 20 26 42 79 11 22 25 65 21 20 20 13 126 12 54 31 30 11 Overall, n=850 New business or profit pool Competitive advantage Keeping pace with competitors Cutting costs Don't know < 4% 5-9% 10-14% > 15%
- 26. Re-inventing Business Models and a New Value Chain CUSTOMER Digitize end-to-end customer experience Digitize products and services as part of the value ecosystem Create trusted machines Digital Customer Experience ENTERPRISE Source enhanced operational capabilities within a dynamic ecosystem Drive rapid customer-centric innovation Digitize for agility over efficiency Digital Operational Excellence Data information & Insights New digitally enhanced products and services
- 27. Digital Business is Not Bound by Four Walls In-house Secure In-house Apps Enterprise Apps Operational Systems Relevant Customer Information Mobile Apps Systems of Engagement Cloud-based Collaboration Process Process Process Mobile & Contract Workers Firewall
- 28. Content & Process Equilibrium Business Systems Ad Hoc Collaboration Internet Content Shared File Services Business Critical Content ECM Shared Drives
- 30. Productivity in the Digital Enterprise Manufacturing Digital Integration Service Processing Sourcing Products & Internet of Things Archiving Design Marketing
- 32. Digital Workers in the Digital Enterprise Expectations in the Workplace Fast User Centric Supporting Collaboration Enhancing Productivity Enabling Knowledge Work Place Independent Network Independent Device Independent Source: Scania AB – Vehicle Manufacturer
- 33. New Digital Government Responsiveness to Citizens Openness and Transparency Support of Commerce Shared Services
- 34. Mobile Access Integration with Social Media Customer-centric services Location specific services Smart Data Meaning Predictive Data Paper-less Forms Scanning New Digital Banking
- 35. New Digital Manufacturing Top Employees Customer Satisfaction Value Growth Profitability Production & Logistics Suppliers Purchasing Sales & Marketing Commercial Operations Network Services R&D Network Maintenance Internet of Things Source: Scania AB – Vehicle Manufacturer Coordination
- 37. Content and Process are at the Heart of the Digital Enterprise PROCESS Data information & insights New digitally enhanced products and services ENTERPRISE CUSTOMER COLLABORATION CONTENT CONTENT
- 38. Content in the Digital Enterprise Pull Business Context Push Relevant Content 9% Create/Capture Documents Scanned Images Forms Web 1% Manage Secure Control Access Index 90% Deliver/Consume
- 40. A Digital Productivity Stack Productivity Apps Application Composition Framework Productivity Services User-centric services Context & Intelligence Services Core Content & Control Services Data Control Architecture
- 41. Productivity Applications Productivity Apps Customer Relationship Apps Product Innovation Apps HR Apps Integration Easy Agile Marketing Apps
- 42. Productivity Apps Integrating the New Value Chain CUSTOMER PROCESS -DRIVEN ENTERPRISE AD HOC OPERATIONAL SYSTEMS CUSTOMER ENGAGEMEN T Distribute Planning Insights Case Manufacturing Sourcing Product Publishing Marketing Service Contracting Design Collaborate Process
- 43. Innovation at the Speed of SaaS Agile Development User Testing & Analytics Mobile First Continuous Deployment
- 44. Agility in Decision Making
- 45. Quick Application Composition Application Composition Framework User Flows Modeling Configuration Views Process & Content HTML5 Device-independent Role-based RESTful APIs
- 46. Configuring the Digital Workplace
- 47. Simple Smart Solid Productivity Services User Search Content Case Process Control Collaboration Analytics Sync Productivity Services
- 48. Innovation at the Speed of Open Source Search Analytics User Interface Process
- 49. Fascinating! Faceted Search on my Tricorder!!!
- 50. Active Folders Categories Virtual Folders Lifecycle Process View Business Entity Actions Roles Inbox Conversations Analytics CASE ID Context Audit Team
- 52. Captain! If we don’t install the new Activiti, she’s going to blow!!!
- 54. Google Glasses?! Captain, these people are quite primitive!!!
- 55. Processes Extend Beyond the Firewall Offshore Development US Prof Services EU Division Sync Sync Sync Alfresco in the Cloud CONSULTANT Approve Annotate Workflow Workflo w Workflow Workflow CUSTOMER
- 56. Foundation Systems For Hybrid Simple Smart Connected Control Data Control Architecture Distributed Data Identity Cloud On-Premise
- 57. Plumbing Content and Process with the New Enterprise Apps Landscape On-Premise Cloud-based
- 58. Next Generation Productivity Architecture ENTERPRISE CUSTOMER New digitally enhanced products & services Data Information & Insights Digital operational excellence Digital customer experience Productivity Apps Application Composition Framework Productivity Services User-centric services Context & Intelligence Services Core Content & Control Services Data Control Architecture
- 59. Smarts…Here Today ADVANCED SEARCH ANALYTICS PROCESS HYBRID
- 60. Simple…Here Today INSTANT SEARCH OFFICE INTEGRATION MOBILE AND INTELLIGENT SYNC DIGITAL ASSET MANAGEMENT
- 61. Productivity Roadmap Simple Mobile First Mobile Sync n Share Mobile Apps Search UX Analytics UX Intelligent, Configurable Apps Contracts Extranet Collab App Config Records Mgmt Active Folders Extend Governance & Control HTML5 Access Sync Services Google Drive Sales force Off365 SPNT Smart Platform and Architecture Analytics Adv Search BPM Elastic Scale AWS & VMware Lite APIs
- 62. Uniting People, Processes, Information and Systems CUSTOMER Simple The Digital Enterprise Responsive Customer-centric Digital Customer Experience ENTERPRISE Smart Connected Agile Digital Operational Excellence
Hinweis der Redaktion
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- Value-Chain Enhancing Applications Integrated through common models Process- and Content-centric Configuration over Customization Integrated to important systems SaaS-based Innovation
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- Compose applications from process and content components HTML5-driven User Experience Federated access to Productivity Services Model and Declaration application definition Role-based views RESTful access to Productivity APIs
- User-Centric Services User-first for personalization and role User Experience objects based upon person and device Contextual presentation of Content and Process with Case-based containers Next-generation Collaboration that transcends the Enterprise Understands identity in the Hybrid Environment
- Innovation at the Speed of Open Source Peer services to Content Discovery and Exploration thru Advanced Search techniques with Solr/ElasticSearch Best of Breed Process to drive results Domain-specific Analysis to gain insight Federated and SaaS-ready
- Intelligent Configurable Apps Configurability Modeling Views and Actions Role-based Application Composition Contract Management Extranet Collaboration Simplicity File Sync and Share Intelligent Resolution Smart Active Folders Case New APIs Embrace and Extend Office365 Salesforce SharePoint New Data Architectures Mobile Experience Search-led Analytics