Speculations on the future of document management 10 years into the future. What will drive the management of documents, information and business processes? What are the implications for European organizations and businesses? What will really break the Productivity Gap? Presented at the Amplexor Future of Document Management Day.

1. Future of Document
Management
(as told in Belgium by @johnnewton)
20 Nov 2014 - #FutureDM14 by @Amplexor

2. The open platform for
business-critical content
management and
collaboration.
is Simple + Smart

3. Government,
Military &
Intelligence
Banking &
Insurance
High-Tech
Manufacturing
Media &
Publishing
Professional
Services
Alfresco in
information intensive
industries

4. Alfresco streamlining
business-critical content processes
• patient records
• insurance claims
• legal contracts
• scanning and imaging
• government records
• web sites
• research collaboration
• employee forms
• financial reporting
• request origination
• customer invoices

5. The Alfresco difference is
open
Performance
Flexibility
Integration
Innovation
Value
with no lock-in!

6. Alfresco in a Nutshell
Growing 3x
the pace of the ECM Market
overall
5 years
Visionary
350
employees
Open source
platform
200,000+
Systems using Alfresco
200+
WW partners
1800+
active customers in 212
countries
7 billion
Documents for 13 million
users
100m+
Content assets per
company

7. It all started 25 years ago…
Documentum Team – March 1991

8. What did 10 years ago
look like?

9. Tools for Predicting the Next 10
Years
Individual Processing Power
16X Laptop 2014
Storage per User
20X Desktop 2014
Display Capability
7680 x 4320 Retina (8K)
Bandwidth
> 1Gb Wireless
QUHD 15360 8640

10. Hints of a Day in the Life at
Work Ten Years from Now
Responsive
Agile
Productive
Efficient
Collaborative

11. The Productivity
Dilemma

12. Disrupt or Be Disrupted?

13. “
BUSINESS IS
OLD AND FAT.
”
Total Factor Productivity
“The business sector appears to
be getting ‘old and fat.’ … It is
getting fat because it is old.”
Brookings Institute – July 2014

14. Long-term Productivity Growth
in Europe is Worse
4.0
3.0
2.0
1.0
0.0
-1.0
-2.0
-3.0
-4.0
-5.0
2001-2007
2007-2009
2009-2012
Percentage Growth in Productivity
Source: OECD

15. OLD IT
IS THE PROBLEM,
NOT
THE SOLUTION
Industry Total Factor Productivity
Growth by Subgroup
Source: Productivity and Potential Output Before, During
and After the Great Recession
Federal Reserve Bank of San Francisco, June 2014

16. New Scale of
Information & Process

17. Information, Knowledge & Process
are Out of Balance
Business
Systems
Ad Hoc
Collaboration
Internet
Content
Shared
File
Services
Business
Critical
Content
ECM
Shared
Drives

18. 20th Century Workplace is
No Longer Fit for Purpose
“Five apps for unfocused minds” by Lucy Kellaway
Financial Times, February 10, 2014

19. Tough Global Competition
Companies results in delivering IT
projects by region
North America
Latin America
Africa
Europe
47 39 43
46 31 29 Asia
41 23 35
67 29 78
76 58 76
Delivered on time
At or Below Budget
100% of Scope
PWC 6th Annual Digital IQ Survey, 2014

20. The 20th Century Value Chain is Broken
strategically in every industry, including shifts in technology that make
previously impossible business designs now possible.” – Gartner,
Raw
Materials
“Major changes will soon alter the assumptions used to plan
March 2014
Supplier R&D Marketing Sales Retailer Customer

21. A Productive
Enterprise

22. Everyone is Talking
Digital!

23. What is the Digital Enterprise?
“Digital business is not the decade-old concept of e-business in a new
wrapper. It is a radically different and more disruptive change.”-
Gartner, “What the Board of Directors Needs to Know about Digital
Business”
Integrate Disrupt almost
New BBluusrrineeds lsin Dese sbiegtnwse Aernound
AGILITY OVER
EVERY INDUSTRY
PHSYPSEICCIAALL &IZ ADTIGIOITNAL
PEOPLE, BUSINESS & THINGS
CUSTOMERS, PARTNERS & VALUE CHAIN

24. 30
24
14
9
14
21
21
16
16
10
18
19
15
19
10
Digital engagement of
customers
Digital innovation of
products or business
model
Digital engagement of
employees or partners
Digital customer life-cycle
Automation
Ranked 1st Ranked 2nd Ranked 3rd
NOT JUST
E-BUSINESS
Strategic Priority
of Digital
Initiatives
Source: McKinsey Digital Trends, June 2014

25. WHY IS THIS
IMPORTANT ?
Expected share of
organizations overall growth
from digital, next 3 years
5
7
5
9
14
20
26
42
11
22
25
21
20
20
13
12
54
31
30
11
New business or
profit pool
Competitive
Advantage
Keeping pace
with competitors
Cutting costs
Don't know < 4% 5-9% 10-14% > 15%

26. Re-inventing Business Models and
a New Value Chain
CUSTOMER
Digitize end-to-end
customer experience
Digitize products and
services as part of the
value ecosystem
Create trusted
machines
Digital Customer Experience
ENTERPRISE
Source enhanced
operational
capabilities within a
dynamic ecosystem
Drive rapid customer-centric
innovation
Digitize for agility over
efficiency
Digital Operational Excellence
Data information
& Insights
New digitally
enhanced products
and services

27. Digital Workers in the
Digital Enterprise
Expectations on
the Workplace
Fast
User Centric
Supporting Collaboration
Enhancing Productivity
Enabling Knowledge Work
Place Independent
Network Independent
Device Independent
Source: Scania AB – Vehicle Manufacturer

28. Business is no longer
defined by Four Walls
In-house Secure
In-house Apps
Enterprise Apps
Operational Systems
Relevant Customer Information
Mobile Apps
Systems of Engagement
Cloud-based Collaboration
Process
Process Process
Mobile &
Contract Workers
Firewall

29. All Knowledge Functions in
Enterprise should be connected
Digital
Integration
Processing
Sourcing
Service
Manufacturing
Design
Products &
Internet of
Things
Archiving
Marketing

30. Knowledge, Content and Process are
at the Heart of the Digital Enterprise
PROCESS
Data information
& Insights
New digitally enhanced
products and services
ENTERPRISE CUSTOMER
COLLABORATION
CONTENT
CONTENT

31. Alfresco Enables
Digital Government
Responsiveness to Citizens
Openness and Transparency
Support of Commerce
Shared Services

32. Mobile
Access
Integration
with Social
Media
Customer-centric
services
Location
specific
services
Smart Data
Meaning
Predictive
Data
Paper-less
Forms
Scanning
Alfresco Enables
Digital Banking

33. Alfresco Enables
Digital Manufacturing
Top
Employees
Customer
Satisfaction
Value
Growth
Profitability
Production
& Logistics
Suppliers
Purchasing
Sales &
Marketing
Commercial
Operations
Network
Services
R&D
Network
Service
Internet
of Things
Coordination
Source: Scania AB – Vehicle Manufacturer

34. Digital Productivity
at Work

35. Innovation at the
Speed of SaaS
Agile
Development
User Testing
& Analytics
Mobile
First
Continuous
Deployment

36. The New Value Chain is a
Knowledge Net of Solutions
PROCESS
-DRIVEN
Case
Product
Publishing
Process Collaborate
ENTERPRISE CUSTOMER
AD HOC
OPERATIONAL
SYSTEMS
CUSTOMER
ENGAGEMEN
T
Distribute
Planning
Insights
Manufacturing
Sourcing
Marketing
Service
Contracting
Design

37. Innovation at the Speed
of Open Source
Search
Analytics
User
Interface
Process

38. Citizen Developers
create
Agile Solutions

39. Mobile First
Activities

40. Advanced Content Solutions
using New Open Source
Solutions User Similarity
1(
2(
3(
5(
4(
1(
0.8(
0.6(
0.4(
0.2(
0(
1(
2(
3(
4(
5(
Auto-Classification
Recommendation
Geographic Distribution
Semantic Graph Analysis
Machine Learning Connections

41. Plumbing the Digital Enterprise
On-Premise Cloud-based

42. What will our workplace be like in 10
Source: 2020 Workplace
years?

43. Characteristics of our
Workplace 2024
Everywhere Resilient Focused
Easy Creative

44. Enablers of the
Workplace 2024
Unlimited
Computing
Ubiquitous Devices,
Sensors &
Interfaces
Resilient
Organization
Really Smart,
Connected Software
Openness &
Interoperability

45. Knowledge Work in the
Digital Workplace

46. Collaboration and
Agility
in Decision Making

47. Analysis and Insight

48. Knowledge
Consumption

49. Business Coordinator
in the Digital Business

50. Uniting People, Processes,
Information and Systems
The Digital Enterprise
CUSTOMER
Digitize end-to-end
customer experience
Digitize products and
services as part of the
value ecosystem
Create trusted
machines
Digital Customer Experience
ENTERPRISE
Source enhanced
operational
capabilities within a
dynamic ecosystem
Drive rapid customer-centric
innovation
Digitize for agility over
efficiency
Digital Operational Excellence

51. Future of Document
Management
@johnnewton, Alfresco Founder and CTO
#futuredm14

52. Focus is the key to productivity