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// COUNTRIES INVOLVED IN THE GLOBAL REALNESS STUDY
 STUDY in 16 COUNTRIES WORLDWIDE

 4.056 consumers (15 – 25 y.o.), representative total country population.
 Data collected on proprietary research panels from InSites Consulting.
 To benchmark results we refer to the ‘average cross studied countries’ which cannot be seen as a representative global figure.
 Results for brands are filtered on awareness – Respondents had to know the brand at least reasonably well.
THIS REPORT SHARES THE DETAILED RESULTS
FOR


-   United States     -   Italy
-   United Kingdom    -   India
-   The Netherlands   -   Germany
-   Sweden            -   France
-   Spain             -   Denmark
-   Russia            -   China
-   Romania           -   Brazil
-   Poland            -   Belgium
Joeri Van den Bergh
Gen Y expert and author of ‘How Cool Brands Stay Hot’


Hear the key take-aways first hand from author
Joeri Van den Bergh in a workshop or presentation.
More information on
www.howcoolbrandsstayhot.com/speech




         +32 496 232 919


         joeri@insites-consulting.com


         @joeri_insites


         www.linkedin.com/in/joerivandenbergh
//GLOBAL
Gen Y, a.k.a. the millennial generation, boys and
girls between 15-30, is increasingly entering the
job market. Since they are globally a bigger
cohort than their predecessors (Gen X), their
influence on society, politics and business the
next decades will be higher and comparable to
the influential Babyboomer generation.

But this new active generation feels that they are
not taken serious at this point. Not only by
politicians and the government but also by
corporations and brands.
// Hot takeaways
The big majority of Gen Yers across the globe believe
they’re honest and reliable, but not that many see
themselves as real and authentic. Millennials are clearly
in an identity struggle, finding their place under the sun.
Especially Belgian Yers lack self-confidence to see
themselves as such. Half of the Italians, Brazilians and
Americans believe they’re authentic and real. In their
identity search, Gen Yers are not always acting as we
would expect. They feel most at ease in their direct social
environment, surrounded by their partner, friends and
parents. At the same time, 1 out of 4 Millennials can only
be his/her true self when being alone!

Globally youngsters think Facebook pages of brands are
not credible Blogs, friends and brand users are more
credible
//UNITED
STATES
// BE AWARE OF THE BORING STUFF ON THIS SLIDE

 Methodology
 • Online survey
 • Recruiting via InSites Research Community
    (www.talktochange.com)


 Sample Size
 • N = 251 respondents
 • Screening: 15 – 25 years old
 • Quota representative on region, gender, age

 Questionnaire                                       Gender
                                                                   Male                                50%

 • Survey of 20 minutes                                            Female
                                                                   15-18
                                                                                                       50%
                                                                                                       38%
                                                        Age        19-21                               27%
                                                                   22-25                               35%
                                                                   I’m still studying                  54%
                                                                   No job, not looking for one          4%
                                                                   No job, looking for on              13%
                                                  Professional Job, < 1 year working experience         9%
                                                     Situation     Job, 1 year working experience       6%
                                                                   Job, 2 years working experience      5%
                                                                   Job, 3 years working experience      2%
                                                                   Job, > 3 years working experience    8%
                                                                   Single, no kids                     80%
                                                                   Single, kids                         3%
                                                 Private situation
                                                                   Partner, no kids                    11%
                                                                   Partner, kids                        6%
// AUTHENTIC & HONEST Gen Yers
Q: First of all we would like to know how authentic/real you find yourself? I am... Q: And how honest/reliable do you think you are? I am...



                                 More than 4 out of 5 American Gen Yers believe they’re honest and reliable.
             Though only 43% sees oneself as real and authentic. Millennials are clearly in an identity struggle, finding their place under the
                                                                       sun.




                             100%                                                                                                              100%

                                  75%                                                                                                             75%

                                      50%                                                                                                             50%

                                            25%                                                                                                             25%




N = 251 / F = No                                                                        The USA       Average cross studied countries
// AUTHENTIC & HONEST BRANDS
Q: Could you please indicate how authentic/real you find each of the following brands / products? Q: And how honest/reliable do you find each of the following brands / products?


       Authenticity & Realness                                                                                             Honesty & Reliability
                                        100%       80%       60%        40%       20%         0%       20%        40%        60%       80%       100%
                       Diesel
   Clothing            A&F
                       Levi’s
                       H&M
                       T. Hilfiger
                       Zara
                                                                                                                                                                       Technology, and
                                                                                                                                                                       Sports brands are
   Sports              C. Allstars
                                                                                                                                                                          seen as more
                       Nike
                       Adidas                                                                                                                                            honest/reliable.
                       Puma                                                                                                                                          Especially Apple (58%)
                                                                                                                                                                      and Converse Allstars
   Food & Drinks Bull
                       Coca-Cola
               Red                                                                                                                                                   (58%) drive this image.
                       M&M’s
                       McDonald’s
                       Doritos
                                                                                                                                                                      Looking at authenticity
                       Mars                                                                                                                                                and realness,
                       Pepsi                                                                                                                                             especially Apple
                                                                                                                                                                      (60%), Microsoft(60%)
   Technology          Apple
                       Nintendo                                                                                                                                         and Nike (55%) are
                       Sony                                                                                                                                              doing a great job.
                       Microsoft
                       HP
                       Dell                                                                                                                                           Both measures are a
                                                                                                                                                                      clear mirror image
   Personal Care / Lynx
               Axe
                       Gilette                                                                                                                                       of each other, which is
                       Nivea
                                                                                                                                                                     not the case when Gen
                       Dove
                       L’Oreal                                                                                                                                        Yers had to evaluate
                                                                                                                                                                           themselves.
  Mobile               iPhone
                       Samsung
                       Sony Eric.
                       Nokia

N = 251 / F = No     Belgium
                      U.S.A.         Averagecross studied countiries
                                     Average cross studied countries
// THE 3 MOST CREDIBLE INFORMATION SOURCES
Q: In your opinion, what is the most credible source for you to obtain information about a certain brand / product?



                                           0%         5%           10%           15%           20%           25%      30%    35%       40%

        Online pages about the brand
                                                22%
           (e.g. forum, blog, etc.)

                    Brand’s consumers           20%


                             My friends         14%


                        The brand itself        10%


                     Corporate website          7%


                            My parents          6%

                   Social network pages
                                                4%
                     about the brand

                        Shop employee           2%


                            Advertising         2%


                            My partner          2%


                     Brand’s marketers          2%


                          Other source
                                                                                               Peer-2-peer communication between friends (14%) and consumers (20%)
                    A competitive brand                                                     are definitely credible sources when it comes to product information. Online pages
                                                                                            like blogs and fora (22%) are seen as more credible than social network pages
                            A journalist        0%
                                                                                               about the brand (4%). Brand pages and brand groups on Facebook and other
                                                                                                 social networks, have clearly less impact on the consumer’s mind.
                     None of the above          5%


N = 251 / F = No      USA      Average cross studied countries
// MIRROR, MIRROR ON THE WALL
    Q: People are not always acting as we would expect. Sometimes they pretend to be someone else or even play a role depending on the situation. We’re interested to what extent you present
    yourself differently in each of the following situations?


              In their identity search, Gen Yers are not always acting as we would expect. They feel most at ease in their direct social environment,
                   when being surrounded by their partner (66%), friends (65%) and parents (61%). At the same time, this means that 1 out of 3
                                                    Millennials can only be his/her true self when being alone!
              A social status that breaths out power (e.g. Boss/teacher; higher status, job application) is killing Gen Yers’ confidence to be oneself.

                                                                    SOMEONE ELSE
                                                                       SOMEONE ELSE                                                           MYSELF
                                                                                                                                                 MYSELF
SE                                          MYSELF

                                                                                                      7% 13%                                                   73% 66%
7%                             With partner             73%
                                                                                                   12%      13%                                              71%     65%
%                              With my friends        71%
                                                                                                  10% 16%                                                    65% 61%
%                              With parents          65%
                                                                                                     6% 12%                                                  64% 61%
%                              At pharmacy            64%
                                                                                                  9% 16%                                                  60% 60%
                                                 60%
                               At medical check-up
                                                                                               16%      18%                                              57%       57%
                                                57%
                               Online social network
                                                                                               10%       14%                                             57%       57%
                                                 57%
                               People with a lower status
                                                                                             17%      22%                                              54%      55%
                               At school/work 54%
                                                                                            18%       15%                                              51%      53%
                               At hairdresser 51%
                                                                                          23%        24%                                           50%         50%
                                              50%
                               At (future) parents-in-law
                                                                                         25%         22%                                           48%         50%
                               At a party     48%
                                                                                       28%         24%                                           44%         47%
                               Flirting (not 44% partner)
                                             own
                                                                                         23%      26%                                              44%       46%
                               With my boss / teacher
                                          44%
                                                                                      30%          23%                                           42%         45%
                               When by the police
                                         42%
                                                                                    32%         27%                                          38%          43%
                               People with a higher status
                                        38%
                                                                                   34%         32%                                           34%         38%
                               Job application
                                       34%
                     Rest      BOT 2     1 - I always pretend to be someone else in this situation      2       3 - Neutral    average / 2   4      5 - I never pretend to be someone else in this situation   TO
    2N > 180Neutral
          3 - / F = Only ifaverage / 2
                            applicable   4       5 - I never pretend to be someone else in this situation      TOP 2      Rest
// Hot takeaways
About 86% American Gen Yers believe they’re honest
and reliable though only 43% sees oneself as real and
authentic. Looking at authenticity and realness,
especially M&M’s (63%) and Apple’s Iphone (62%) are
doing a great job. Technology and sporting brands are
seen as more honest/reliable. Especially M&M’s (62%),
Apple (58%) and Converse Allstars (58%) drive this
image.
//UNITED
KINGDOM
// BE AWARE OF THE BORING STUFF ON THIS SLIDE

 Methodology
 • Online survey
 • Recruiting via InSites Research Community
    (www.talktochange.com)


 Sample Size
 • N = 249 respondents
 • Screening: 15 – 25 years old
 • Quota representative on region, gender, age
                                                                   Male                                51%
                                                     Gender
 Questionnaire                                                     Female                              49%
 • Survey of 20 minutes                                 Age
                                                                   15-18
                                                                   19-21
                                                                                                       37%
                                                                                                       27%
                                                                   22-25                               36%
                                                                   I’m still studying                  53%
                                                                   No job, not looking for one          3%
                                                                   No job, looking for on              10%
                                                  Professional Job, < 1 year working experience        11%
                                                     Situation     Job, 1 year working experience       6%
                                                                   Job, 2 years working experience      4%
                                                                   Job, 3 years working experience      3%
                                                                   Job, > 3 years working experience    9%
                                                                   Single, no kids                     76%
                                                                   Single, kids                         4%
                                                 Private situation
                                                                   Partner, no kids                    15%
                                                                   Partner, kids                        5%
// AUTHENTIC & HONEST Gen Yers
Q: First of all we would like to know how authentic/real you find yourself? I am... Q: And how honest/reliable do you think you are? I am...



                                      More than 3 out of 4 UK Gen Yers believe they’re honest and reliable.
               Though only 1 out of 3 sees oneself as real and authentic. Millennials are clearly in an identity struggle, finding their place
                                                                   under the sun.




                             100%                                                                                                                   100%

                                  75%                                                                                                                  75%

                                      50%                                                                                                                  50%

                                            25%                                                                                                                  25%




N = 249 / F = No                                                                         UK                       Average cross studied countries
// AUTHENTIC & HONEST BRANDS
Q: Could you please indicate how authentic/real you find each of the following brands / products? Q: And how honest/reliable do you find each of the following brands / products?


       Authenticity & Realness                                                                                             Honesty & Reliability
                                           100%      80%       60%        40%       20%        0%        20%        40%       60%        80%       100%
                       Diesel
   Clothing            A&F
                       Levi’s
                       H&M                                                                                                                                             Technology,
                       T. Hilfiger
                       Zara
                                                                                                                                                                     mobile and clothing
                                                                                                                                                                        brands are seen as
   Sports              C. Allstars
                                                                                                                                                                       more honest/reliable
                       Nike
                       Adidas                                                                                                                                            and authentic/real.
                       Puma                                                                                                                                               Especially, Levi’s
                                                                                                                                                                       (53%), iPhone (53%)
   Food & Drinks Bull
                       Coca-Cola
               Red                                                                                                                                                      and Nintendo (52%)
                       M&M’s                                                                                                                                              drive this image.
                       McDonald’s
                       Doritos
                       Mars                                                                                                                                           Looking at authenticity
                       Pepsi                                                                                                                                              and realness,
                                                                                                                                                                         especially Apple
   Technology          Apple
                       Nintendo                                                                                                                                        (62%), Levi’s (58%)
                       Sony                                                                                                                                            and Nintendo (56%)
                       Microsoft
                       HP                                                                                                                                             are doing a great job.
                       Dell
                                                                                                                                                                      Both measures are a
   Personal Care / Lynx
               Axe
                       Gilette                                                                                                                                        clear mirror image
                       Nivea
                                                                                                                                                                     of each other, which is
                       Dove
                       L’Oreal                                                                                                                                       not the case when Gen
                                                                                                                                                                      Yers had to evaluate
  Mobile               iPhone
                       Samsung
                                                                                                                                                                           themselves.
                       Sony Eric.
                       Nokia
 70%




N = 249 / F = No       UK        Belgium      Average cross studied countries
                                              Average cross studied countiries
// THE 3 MOST CREDIBLE INFORMATION SOURCES
                      Q: In your opinion, what is the most credible source for you to obtain information about a certain brand / product?


                                                                                                                                                                              0%                                                     5%                                               10%                                  15%    20%        25%       30%       35%        40%

                                                  Online pages about the brand
                                                                                                                                                                                   24%
                                                      (e.g. forum, blog, etc.)

                                                                                                                                  My friends                                       18%


                                                                                                                  Brand’s consumers                                                13%


                                                                                                                     The brand itself                                              10%


                                                                                                                                 My parents                                        6%


                                                                                                                  Corporate website                                                6%


                                                                                                                  None of the above                                                4%


                                                                                                                                  My partner                                       3%
                          20%




                                                                                    17%




                                                                                                                                   15%
22%




                                                   18%




                                                                                                                     17%




                                                                                                                                                15%

                                                                                                                                                                                   14%

                                                                                                                                                                                                               11%

                                                                                                                                                                                                                                          9%

                                                                                                                                                                                                                                                                       7%

                                                                                                                                                                                                                                                                                        7%




                                                                                                                                 Advertising                                       3%
                                                                                                                     Shopping




                                                                                                                                                                                                               Going to the cinema
Watching television




                                                                                    Gaming (computer / console)




                                                                                                                                                                                   Going out (bar, disco...)




                                                                                                                                                                                                                                          Hanging out, doing nothing




                                                                                                                                                                                                                                                                                        Making music (DJ, instrument...)
                                                                                                                                                                                                                                                                       Visit family
                                                                                                                                   Having sex
                          Sporting / Exercising




                                                                                                                                                Checking my social networks
                                                   Reading (books, newspapers...)




                                                                                                                                Other source                                       3%


                                                                                                              A competitive brand                                                  2%

                                                                                          Social network pages
                                                                                            about the brand

                                                                                                                                 A journalist
                                                                                                                                                                                                                                                                                                                                    Peer-2-peer communication between friends (18%) and consumers (13%)
                                                                                                                                                                                                                                                                                                                                 are definitely credible sources when it comes to product information. Online pages
                                                                                                                     Shop employee                                                 1%                                                                                                                                            like blogs and fora (24%) are seen as more credible than social network pages
                                                                                                                                                                                                                                                                                                                                    about the brand (2%). Brand pages and brand groups on Facebook and other
                                                                                                                  Brand’s marketers                                                1%                                                                                                                                                 social networks, have clearly less impact on the consumer’s mind.
                        UK      Average cross studied countries
                      N = 249 / F = No
// MIRROR, MIRROR ON THE WALL
    Q: People are not always acting as we would expect. Sometimes they pretend to be someone else or even play a role depending on the situation. We’re interested to what extent you present
    yourself differently in each of the following situations?



              In their identity search, Gen Yers are not always acting as we would expect. They feel most at ease in their direct social environment,
                   when being surrounded by their friends (62%), partner (61%) and parents (61%). A social status that breaths out power (e.g.
                                        Boss/teacher; higher status, job application) is killing Gen Yers’ confidence to be oneself.

                                                                     SOMEONE ELSE
                                                                     SOMEONE ELSE                                                           MYSELF
SE                                         MYSELF
      With my friends                                                                            12% 7%                                                 62%73%
7%                                                          73%
      With partner                                                                                 12%
                                                                                                 12%                                                      71%
                                                                                                                                                        61%
%                                                       71%
      With parents                                                                               10%
                                                                                               14%                                                      65%
                                                                                                                                                      61%
%                                                       65%
      At pharmacy                                                                              15% 6%                                                 58%64%
%                                                       64%
      At medical check-up                                                                     15%9%                                                    60%
                                                                                                                                                     55%
                                                      60%
      People with a lower status                                                              16%
                                                                                             18%                                                      57%
                                                                                                                                                     54%
                                                    57%
      Online social network                                                                    10%
                                                                                             17%                                                       57%
                                                                                                                                                     53%
                                                      57%
      At hairdresser                                                                         17%
                                                                                            16%                                                     54%
                                                                                                                                                   50%
                                                  54%
      At school/work                                                                        18%
                                                                                           20%                                                     51%
                                                                                                                                                  48%
                                                  51%
      When by the police                                                                   23%
                                                                                           20%                                                    50%
                                                                                                                                                  48%
                                                50%
      At a party                                                                         25%
                                                                                        26%                                                     48%
                                                                                                                                               45%
                                              48%
      At (future) parents-in-law                                                        28%
                                                                                         23%                                                   44%
                                                                                                                                                44%
                                            44%
      With my boss / teacher                                                             23%
                                                                                        26%                                                     44%
                                                                                                                                               42%
                                              44%
      People with a higher status                                                      30%
                                                                                       29%                                                     42%
                                                                                                                                               40%
                                            42%
      Flirting (not own partner)                                                     32%
                                                                                     30%                                                   38%
                                                                                                                                           38%
                                          38%
      Job application                                                               34%
                                                                                     32%                                                   34%
                                                                                                                                            38%
                                         34%
                     Rest      BOT 2      1 - I always pretend to be someone else in this situation      2    3 - Neutral    average / 2   4      5 - I never pretend to be someone else in this situation   TO
    2N > 185Neutral
          3 - / F = Only ifaverage / 2
                            applicable    4       5 - I never pretend to be someone else in this situation   TOP 2      Rest
// Hot takeaways
About 80% UK Gen Yers believe they’re honest and
reliable though only 1 out of 4 sees oneself as real and
authentic. Looking at authenticity and realness,
especially Apple and Levi’s are doing a great job.
Technology, mobile and personal care brands are seen
as more honest/reliable and authentic/real. Sony Ericson
and L’Oreal are performing less within these product
categories.
//THE
NETHERLANDS
// BE AWARE OF THE BORING STUFF ON THIS SLIDE

 Methodology
 • Online survey
 • Recruiting via InSites Research Community
    (www.talktochange.com)


 Sample Size
 • N = 254 respondents
 • Screening: 15 – 25 years old
 • Quota representative on region, gender, age
                                                                   Male                                51%
                                                     Gender
                                                                   Female                              49%
 Questionnaire                                                     15-18                               37%
 • Survey of 20 minutes                                 Age        19-21                               27%
                                                                   22-25                               37%
                                                                   I’m still studying                  70%
                                                                   No job, not looking for one          2%
                                                                   No job, looking for on               4%
                                                  Professional Job, < 1 year working experience         6%
                                                     Situation     Job, 1 year working experience       5%
                                                                   Job, 2 years working experience      2%
                                                                   Job, 3 years working experience      4%
                                                                   Job, > 3 years working experience    8%
                                                                   Single, no kids                     66%
                                                                   Single, kids                         3%
                                                 Private situation
                                                                   Partner, no kids                    28%
                                                                   Partner, kids                        3%
// AUTHENTIC & HONEST Gen Yers
Q: First of all we would like to know how authentic/real you find yourself? I am... Q: And how honest/reliable do you think you are? I am...



                                     More than 3 out of 4 Dutch Gen Yers believe they’re honest and reliable.
               Though only 1 out of 3 sees oneself as real and authentic. Millennials are clearly in an identity struggle, finding their place
                                                                   under the sun.




                             100%                                                                                                                   100%

                                  75%                                                                                                                  75%

                                      50%                                                                                                                  50%

                                            25%                                                                                                                  25%




N = 254 / F = No                                                                         The Netherlands          Average cross studied countries
// AUTHENTIC & HONEST BRANDS
Q: Could you please indicate how authentic/real you find each of the following brands / products? Q: And how honest/reliable do you find each of the following brands / products?



       Authenticity & Realness                                                                                             Honesty & Reliability
                                         100%        80%       60%        40%       20%        0%        20%        40%       60%        80%       100%
                       Diesel
   Clothing            A&F
                       Levi’s
                                                                                                                                                                         Technology,
                       H&M                                                                                                                                            mobile and Food&
                       T. Hilfiger
                       Zara                                                                                                                                            drinks brands are
                                                                                                                                                                          seen as more
   Sports              C. Allstars
                                                                                                                                                                        honest/reliable and
                       Nike
                       Adidas                                                                                                                                             authentic/real.
                       Puma                                                                                                                                             Especially Doritos
                                                                                                                                                                        (59%) and iPhone
   Food & Drinks Bull
                       Coca-Cola
               Red                                                                                                                                                     (47%) and Nintendo
                       M&M’s                                                                                                                                         (59%) drive this image.
                       McDonald’s
                       Doritos
                       Mars                                                                                                                                           Looking at authenticity
                       Pepsi
                                                                                                                                                                           and realness,
                                                                                                                                                                          especially Apple
   Technology          Apple
                       Nintendo                                                                                                                                         (57%), Coca-Cola
                       Sony
                       Microsoft
                                                                                                                                                                       (52%) and Converse
                       HP                                                                                                                                                Allstars (51%) are
                       Dell                                                                                                                                              doing a great job.
   Personal Care / Lynx
               Axe
                       Gilette                                                                                                                                        Both measures are a
                       Nivea
                       Dove
                                                                                                                                                                      clear mirror image
                       L’Oreal                                                                                                                                       of each other, which is
                                                                                                                                                                     not the case when Gen
  Mobile               iPhone
                       Samsung
                                                                                                                                                                      Yers had to evaluate
                       Sony Eric.                                                                                                                                          themselves.
                       Nokia
 70%




N = 254 / F = No       The Netherlands
                              Belgium         Average cross studied countries
                                              Average cross studied countiries
// THE 3 MOST CREDIBLE INFORMATION SOURCES
Q: In your opinion, what is the most credible source for you to obtain information about a certain brand / product?
50%




                                                                                                                                                   0%                                                     5%                                               10%                                                                15%                        20%                       25%   30%   35%   40%

                                 Online pages about the brand
                                                                                                                                                                    28%
40%




                                     (e.g. forum, blog, etc.)

                                                                   Brand’s consumers                                                                                18%


                                                                                                         My friends                                                 13%
30%




                                                                                The brand itself                                                                    8%


                                                                                             Other source                                                           5%
20%




                                                                              Corporate website                                                                     4%


                                                                                                         My parents                                                 4%
10%




                                                                                                         My partner                                                 3%


                                                                                Shop employee                                                                       3%
      31%

                                   28%

                                                        28%

                                                                                 27%

                                                                                                            23%

                                                                                                                                      22%

                                                                                                                                                                     19%

                                                                                                                                                                                                 18%

                                                                                                                                                                                                               17%

                                                                                                                                                                                                                                                15%

                                                                                                                                                                                                                                                              9%

                                                                                                                                                                                                                                                                                                9%

                                                                                                                                                                                                                                                                                                                                8%

                                                                                                                                                                                                                                                                                                                                          8%

                                                                                                                                                                                                                                                                                                                                                          7%
0%




                                                              A competitive brand                                                                                   2%
                                                                                                                                                                                                                                                Shopping




                                                                                                                                                                                                                                                                                                                                Cooking




                                                                                                                                                                                                                                                                                                                                                          Chatting / telephoning
                                                                                                            Surfing on the internet

                                                                                                                                      Gaming (computer / console)

                                                                                                                                                                     Going out (bar, disco...)
                                                        Watching television




                                                                                                                                                                                                                                                             Making music (DJ, instrument...)




                                                                                                                                                                                                                                                                                                                                          Visit family
      Hanging out with friends

                                   Listening to music




                                                                                 Sporting / Exercising




                                                                                                                                                                                                 Having sex




                                                                                                                                                                                                                                                                                                Checking my social networks
                                                                                                                                                                                                               Reading (books, newspapers...)




                                                                                                         A journalist                                               2%

                                                        Social network pages
                                                          about the brand
                                                                                                                                                                                                                                                                                                                                                     Peer-2-peer communication between friends (13%) and consumers (18%)
                                                                                                         Advertising
                                                                                                                                                                                                                                                                                                                                                  are definitely credible sources when it comes to product information. Online pages
                                                                              Brand’s marketers                                                                     1%
                                                                                                                                                                                                                                                                                                                                                  like blogs and fora (28%) are seen as more credible than social network pages
                                                                                                                                                                                                                                                                                                                                                     about the brand (1%). Brand pages and brand groups on Facebook and other
                                                                              None of the above                                                                     6%                                                                                                                                                                                 social networks, have clearly less impact on the consumer’s mind.

N = 254 / F = No                                                               NETHERLANDS                                                                               Average cross studied countries
// MIRROR, MIRROR ON THE WALL
    Q: People are not always acting as we would expect. Sometimes they pretend to be someone else or even play a role depending on the situation. We’re interested to what extent you present
    yourself differently in each of the following situations?



              In their identity search, Gen Yers are not always acting as we would expect. They feel most at ease in their direct social environment,
                   when being surrounded by their partner (77%), friends (74%) and parents (74%). A social status that breaths out power (e.g.
                                        Boss/teacher; higher status, job application) is killing Gen Yers’ confidence to be oneself.

                                                                  SOMEONE ELSE
                                                                   SOMEONE ELSE                                                            MYSELF
                                                                                                                                            MYSELF
SE                                         MYSELF
                    With partner                                                                      7%
                                                                                                     3%                                                      73%
                                                                                                                                                            77%
7%                                                          73%
                    With my friends                                                                12%
                                                                                                   7%                                                     71%
                                                                                                                                                         74%
%                                                       71%
                    With parents                                                                  10%
                                                                                                   8%                                                    65%
                                                                                                                                                         74%
%                                                      65%
                    At pharmacy                                                                     6%
                                                                                                   7%                                                     64%
                                                                                                                                                         72%
%                                                       64%
                    At medical check-up                                                            9%
                                                                                                   6%                                                    60%
                                                                                                                                                         70%
                                                      60%
                    Online social network                                                     16%
                                                                                                8%                                                    57%
                                                                                                                                                       66%
                                                   57%
                    People with a lower status                                                 10%
                                                                                              10%                                                      57%
                                                                                                                                                      64%
                                                      57%
                    At school/work                                                           17%
                                                                                              10%                                                    54%
                                                                                                                                                      63%
                                                  54%
                    At hairdresser                                                          18%
                                                                                             11%                                                    51%
                                                                                                                                                     62%
                                                 51%
                    With my boss / teacher                                                 23%
                                                                                             12%                                                  50%
                                                                                                                                                    61%
                                                50%
                    At a party                                                            25%
                                                                                           17%                                                    48%
                                                                                                                                                   57%
                                            48%
                    At (future) parents-in-law
                                                                                        28%
                                                                                          17%                                                   44%
                                                                                                                                                  56%
                    When by the police 44%
                                                                                         23%
                                                                                          15%                                                     44%
                                                                                                                                                   55%
                                          44%
                    People with a higher status
                                                                                       30%
                                                                                         18%                                                    42%
                                                                                                                                                  54%
                                          42%
                    Flirting (not own partner)
                                                                                     32%
                                                                                      23%                                                   38%
                                                                                                                                             45%
                    Job application       38%
                                                                                    34%
                                                                                  32%                                                       34%
                                                                                                                                           38%
                                         34%
                     Rest      BOT 2      1 - I always pretend to be someone else in this situation      2    3 - Neutral    average / 2    4      5 - I never pretend to be someone else in this situation   TO
    2N > 175Neutral
          3 - / F = Only ifaverage / 2
                            applicable    4       5 - I never pretend to be someone else in this situation   TOP 2      Rest
// Hot takeaways
About 80% Dutch Gen Yers believe they’re honest and
reliable though only 1 out of 4 sees oneself as real and
authentic. Looking at authenticity and realness,
especially Apple (48%), Converse Allstars (45%) and
Coca-Cola (43%) are doing a great job. Technology,
mobile and personal care brands are seen as more
honest/reliable and authentic/real.
//BELGIUM
// BE AWARE OF THE BORING STUFF ON THIS SLIDE

 Methodology
 • Online survey
 • Recruiting via InSites Research Community
    (www.talktochange.com)


 Sample Size
 • N = 261 respondents
 • Screening: 15 – 25 years old
 • Quota representative on region, gender, age                     Flanders                            60%
                                                     Region
                                                                   Walloon Regions                     40%
                                                                   Male                                51%
 Questionnaire                                       Gender
                                                                   Female                              49%
 • Survey of 20 minutes                                            15-18                               35%
                                                        Age        19-21                               27%
                                                                   22-25                               38%
                                                                   I’m still studying                  69%
                                                                   No job, not looking for one          2%
                                                                   No job, looking for on               4%
                                                  Professional Job, < 1 year working experience         7%
                                                     Situation     Job, 1 year working experience       5%
                                                                   Job, 2 years working experience      3%
                                                                   Job, 3 years working experience      4%
                                                                   Job, > 3 years working experience    6%
                                                                   Single, no kids                     67%
                                                                   Single, kids                         3%
                                                 Private situation
                                                                   Partner, no kids                    25%
                                                                   Partner, kids                        6%
// AUTHENTIC & HONEST Gen Yers
Q: First of all we would like to know how authentic/real you find yourself? I am... Q: And how honest/reliable do you think you are? I am...



                                      More than 3 out of 4 Belgian Gen Yers believe they’re honest and reliable.
                Though only a minority (21%) sees oneself as real and authentic. Millennials are clearly in an identity struggle, finding their
                                                                  place under the sun.




                             100%                                                                                                              100%

                                  75%                                                                                                             75%

                                      50%                                                                                                             50%

                                            25%                                                                                                             25%




N = 261 / F = No                                                                        Belgium       Average cross studied countries
// AUTHENTIC & HONEST BRANDS
Q: Could you please indicate how authentic/real you find each of the following brands / products? Q: And how honest/reliable do you find each of the following brands / products?



       Authenticity & Realness                                                                                             Honesty & Reliability
                                        100%       80%       60%        40%       20%         0%       20%        40%        60%       80%       100%
                       Diesel
   Clothing            A&F
                       Levi’s                                                                                                                                             Technology,
                       H&M
                       T. Hilfiger                                                                                                                                         mobile and
                       Zara
                                                                                                                                                                         personal care
                                                                                                                                                                      brands are seen as
   Sports              C. Allstars
                       Nike                                                                                                                                           more honest/reliable
                       Adidas
                       Puma
                                                                                                                                                                       and authentic/real.
                                                                                                                                                                     Especially Nivea (53%)
   Food & Drinks Bull                                                                                                                                                and Apple (50%) drive
                       Coca-Cola
               Red
                       M&M’s
                                                                                                                                                                          this image.
                       McDonald’s
                       Doritos                                                                                                                                        Looking at authenticity
                       Mars
                       Pepsi                                                                                                                                               and realness,
                                                                                                                                                                          especially Apple
   Technology          Apple
                       Nintendo
                                                                                                                                                                        (57%), Coca-Cola
                       Sony                                                                                                                                            (52%) and Converse
                       Microsoft                                                                                                                                         Allstars (51%) are
                       HP
                       Dell
                                                                                                                                                                         doing a great job.

   Personal Care / Lynx
               Axe                                                                                                                                                    Both measures are a
                       Gilette
                       Nivea                                                                                                                                          clear mirror image
                       Dove                                                                                                                                          of each other, which is
                       L’Oreal
                                                                                                                                                                     not the case when Gen
                                                                                                                                                                      Yers had to evaluate
  Mobile               iPhone
                       Samsung                                                                                                                                             themselves.
                       Sony Eric.
                       Nokia

N = 261 / F = No     Belgium
                      Belgium        Averagecross studied countiries
                                     Average cross studied countries
// THE 3 MOST CREDIBLE INFORMATION SOURCES
Q: In your opinion, what is the most credible source for you to obtain information about a certain brand / product?



                                          0%          5%           10%           15%           20%           25%      30%    35%        40%

         Online pages about the brand
                                               18%
            (e.g. forum, blog, etc.)

                            My friends         17%


                   Brand’s consumers           16%


                    Corporate website          9%


                       The brand itself        6%


                           My parents          5%


                           A journalist        4%


                    Brand’s marketers          4%


                       Shop employee           3%


                           Advertising         3%


                            My partner         2%


                   A competitive brand
                                                                                               Peer-2-peer communication between friends (17%) and consumers (16%)
                 Social network pages
                   about the brand                                                          are definitely credible sources when it comes to product information. Online pages
                                                                                            like blogs and fora (18%) are seen as more credible than social network pages
                          Other source         3%
                                                                                               about the brand (1%). Brand pages and brand groups on Facebook and other
                                                                                                 social networks, have clearly less impact on the consumer’s mind.
                    None of the above          8%
 Belgium       Average cross studied countries
N = 261 / F = No
// MIRROR, MIRROR ON THE WALL
    Q: People are not always acting as we would expect. Sometimes they pretend to be someone else or even play a role depending on the situation. We’re interested to what extent you present
    yourself differently in each of the following situations?


              In their identity search, Gen Yers are not always acting as we would expect. They feel most at ease in their direct social environment,
                   when being surrounded by their partner (73%), friends (71%) and parents (65%). At the same time, this means that 1 out of 4
                                                    Millennials can only be his/her true self when being alone!
              A social status that breaths out power (e.g. Boss/teacher; higher status, job application) is killing Gen Yers’ confidence to be oneself.

                                                                    SOMEONE ELSE
                                                                       SOMEONE ELSE                                                            MYSELF
                                                                                                                                                  MYSELF
SE                                          MYSELF

                                                                                                        7%                                                      73%
7%                             With partner               73%                                                     7%                                                        73%
                                                                                                   12%                                                        71%
%                              With my friends        71%                                                     12%                                                      71%
                                                                                                  10%                                                         65%
%                              With parents          65%                                                     10%                                                       65%
                                                                                                     6%                                                       64%
%                              At pharmacy            64%                                                       6%                                                     64%
                                                                                                   9%                                                      60%
                               At medical check-up
                                                 60%                                                         9%                                                       60%
                                                                                               16%                                                        57%
                               At school/work     57%                                                     16%                                                       57%
                                                                                               10%                                                        57%
                               At hairdresser       57%                                                   10%                                                         57%
                                                                                             17%                                                        54%
                               Online social network
                                               54%                                                      17%                                                      54%
                                                                                            18%                                                         51%
                               People with a lower status
                                               51%                                                    18%                                                        51%
                                                                                          23%                                                       50%
                               At a party     50%                                                    23%                                                        50%
                                                                                         25%                                                        48%
                               At (future) parents-in-law
                                             48%                                                   25%                                                        48%
                                                                                       28%                                                        44%
                               When by the police
                                         44%                                                    28%                                                        44%
                                                                                         23%                                                        44%
                               With my boss / teacher
                                          44%                                                      23%                                                        44%
                                                                                      30%                                                         42%
                               People with a higher status
                                          42%                                                   30%                                                        42%
                                                                                    32%                                                       38%
                               Job application
                                        38%                                                    32%                                                        38%
                                                                                   34%                                                        34%
                               Flirting (not own partner)
                                         34%                                                 34%                                                        34%
                     Rest      BOT 2     1 - I always pretend to be someone else in this situation      2        3 - Neutral    average / 2   4      5 - I never pretend to be someone else in this situation   TO
    2N > 180Neutral
          3 - / F = Only ifaverage / 2
                            applicable   4       5 - I never pretend to be someone else in this situation       TOP 2      Rest
// Hot takeaways
About 80% Belgian Gen Yers believe they’re honest and
reliable though only 1 out of 5 sees oneself as real and
authentic. Looking at authenticity and realness,
especially Apple (57%), Coca-Cola (52%) and Converse
Allstars (51%) are doing a great job. Technology, mobile
and personal care brands are seen as more
honest/reliable and authentic/real. Especially Nivea
(53%) and Apple (50%) drive this image.
//SWEDEN
// BE AWARE OF THE BORING STUFF ON THIS SLIDE

 Methodology
 • Online survey
 • Recruiting via InSites Research Community
    (www.talktochange.com)


 Sample Size
 • N = 257 respondents
 • Screening: 15 – 25 years old
 • Quota representative on region, gender, age                     Male                                51%
                                                     Gender
                                                                   Female                              49%
                                                                   15-18                               38%
 Questionnaire                                          Age        19-21                               26%
 • Survey of 20 minutes                                            22-25                               36%
                                                                   I’m still studying                  57%
                                                                   No job, not looking for one          4%
                                                                   No job, looking for on              12%
                                                  Professional Job, < 1 year working experience         8%
                                                     Situation     Job, 1 year working experience       6%
                                                                   Job, 2 years working experience      1%
                                                                   Job, 3 years working experience      4%
                                                                   Job, > 3 years working experience    9%
                                                                   Single, no kids                     66%
                                                                   Single, kids                         2%
                                                 Private situation
                                                                   Partner, no kids                    27%
                                                                   Partner, kids                        6%
// AUTHENTIC & HONEST Gen Yers
Q: First of all we would like to know how authentic/real you find yourself? I am... Q: And how honest/reliable do you think you are? I am...



                                         4 out of 5 Swedish Gen Yers believe they’re honest and reliable.
              Though only a 1 out of 4 sees oneself as real and authentic. Millennials are clearly in an identity struggle, finding their place
                                                                                          under the sun.




                             100%                                                                                                              100%

                                  75%                                                                                                             75%

                                      50%                                                                                                             50%

                                            25%                                                                                                             25%




N = 257 / F = No                                                                        Sweden        Average cross studied countries
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)
The truth and nothing but the truth (by Generation Y around the world)

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The truth and nothing but the truth (by Generation Y around the world)

  • 1.
  • 2. // COUNTRIES INVOLVED IN THE GLOBAL REALNESS STUDY STUDY in 16 COUNTRIES WORLDWIDE 4.056 consumers (15 – 25 y.o.), representative total country population. Data collected on proprietary research panels from InSites Consulting. To benchmark results we refer to the ‘average cross studied countries’ which cannot be seen as a representative global figure. Results for brands are filtered on awareness – Respondents had to know the brand at least reasonably well.
  • 3. THIS REPORT SHARES THE DETAILED RESULTS FOR - United States - Italy - United Kingdom - India - The Netherlands - Germany - Sweden - France - Spain - Denmark - Russia - China - Romania - Brazil - Poland - Belgium
  • 4. Joeri Van den Bergh Gen Y expert and author of ‘How Cool Brands Stay Hot’ Hear the key take-aways first hand from author Joeri Van den Bergh in a workshop or presentation. More information on www.howcoolbrandsstayhot.com/speech +32 496 232 919 joeri@insites-consulting.com @joeri_insites www.linkedin.com/in/joerivandenbergh
  • 6. Gen Y, a.k.a. the millennial generation, boys and girls between 15-30, is increasingly entering the job market. Since they are globally a bigger cohort than their predecessors (Gen X), their influence on society, politics and business the next decades will be higher and comparable to the influential Babyboomer generation. But this new active generation feels that they are not taken serious at this point. Not only by politicians and the government but also by corporations and brands.
  • 7. // Hot takeaways The big majority of Gen Yers across the globe believe they’re honest and reliable, but not that many see themselves as real and authentic. Millennials are clearly in an identity struggle, finding their place under the sun. Especially Belgian Yers lack self-confidence to see themselves as such. Half of the Italians, Brazilians and Americans believe they’re authentic and real. In their identity search, Gen Yers are not always acting as we would expect. They feel most at ease in their direct social environment, surrounded by their partner, friends and parents. At the same time, 1 out of 4 Millennials can only be his/her true self when being alone! Globally youngsters think Facebook pages of brands are not credible Blogs, friends and brand users are more credible
  • 9. // BE AWARE OF THE BORING STUFF ON THIS SLIDE Methodology • Online survey • Recruiting via InSites Research Community (www.talktochange.com) Sample Size • N = 251 respondents • Screening: 15 – 25 years old • Quota representative on region, gender, age Questionnaire Gender Male 50% • Survey of 20 minutes Female 15-18 50% 38% Age 19-21 27% 22-25 35% I’m still studying 54% No job, not looking for one 4% No job, looking for on 13% Professional Job, < 1 year working experience 9% Situation Job, 1 year working experience 6% Job, 2 years working experience 5% Job, 3 years working experience 2% Job, > 3 years working experience 8% Single, no kids 80% Single, kids 3% Private situation Partner, no kids 11% Partner, kids 6%
  • 10. // AUTHENTIC & HONEST Gen Yers Q: First of all we would like to know how authentic/real you find yourself? I am... Q: And how honest/reliable do you think you are? I am... More than 4 out of 5 American Gen Yers believe they’re honest and reliable. Though only 43% sees oneself as real and authentic. Millennials are clearly in an identity struggle, finding their place under the sun. 100% 100% 75% 75% 50% 50% 25% 25% N = 251 / F = No The USA Average cross studied countries
  • 11. // AUTHENTIC & HONEST BRANDS Q: Could you please indicate how authentic/real you find each of the following brands / products? Q: And how honest/reliable do you find each of the following brands / products? Authenticity & Realness Honesty & Reliability 100% 80% 60% 40% 20% 0% 20% 40% 60% 80% 100% Diesel Clothing A&F Levi’s H&M T. Hilfiger Zara Technology, and Sports brands are Sports C. Allstars seen as more Nike Adidas honest/reliable. Puma Especially Apple (58%) and Converse Allstars Food & Drinks Bull Coca-Cola Red (58%) drive this image. M&M’s McDonald’s Doritos Looking at authenticity Mars and realness, Pepsi especially Apple (60%), Microsoft(60%) Technology Apple Nintendo and Nike (55%) are Sony doing a great job. Microsoft HP Dell Both measures are a clear mirror image Personal Care / Lynx Axe Gilette of each other, which is Nivea not the case when Gen Dove L’Oreal Yers had to evaluate themselves. Mobile iPhone Samsung Sony Eric. Nokia N = 251 / F = No Belgium U.S.A. Averagecross studied countiries Average cross studied countries
  • 12. // THE 3 MOST CREDIBLE INFORMATION SOURCES Q: In your opinion, what is the most credible source for you to obtain information about a certain brand / product? 0% 5% 10% 15% 20% 25% 30% 35% 40% Online pages about the brand 22% (e.g. forum, blog, etc.) Brand’s consumers 20% My friends 14% The brand itself 10% Corporate website 7% My parents 6% Social network pages 4% about the brand Shop employee 2% Advertising 2% My partner 2% Brand’s marketers 2% Other source Peer-2-peer communication between friends (14%) and consumers (20%) A competitive brand are definitely credible sources when it comes to product information. Online pages like blogs and fora (22%) are seen as more credible than social network pages A journalist 0% about the brand (4%). Brand pages and brand groups on Facebook and other social networks, have clearly less impact on the consumer’s mind. None of the above 5% N = 251 / F = No USA Average cross studied countries
  • 13. // MIRROR, MIRROR ON THE WALL Q: People are not always acting as we would expect. Sometimes they pretend to be someone else or even play a role depending on the situation. We’re interested to what extent you present yourself differently in each of the following situations? In their identity search, Gen Yers are not always acting as we would expect. They feel most at ease in their direct social environment, when being surrounded by their partner (66%), friends (65%) and parents (61%). At the same time, this means that 1 out of 3 Millennials can only be his/her true self when being alone! A social status that breaths out power (e.g. Boss/teacher; higher status, job application) is killing Gen Yers’ confidence to be oneself. SOMEONE ELSE SOMEONE ELSE MYSELF MYSELF SE MYSELF 7% 13% 73% 66% 7% With partner 73% 12% 13% 71% 65% % With my friends 71% 10% 16% 65% 61% % With parents 65% 6% 12% 64% 61% % At pharmacy 64% 9% 16% 60% 60% 60% At medical check-up 16% 18% 57% 57% 57% Online social network 10% 14% 57% 57% 57% People with a lower status 17% 22% 54% 55% At school/work 54% 18% 15% 51% 53% At hairdresser 51% 23% 24% 50% 50% 50% At (future) parents-in-law 25% 22% 48% 50% At a party 48% 28% 24% 44% 47% Flirting (not 44% partner) own 23% 26% 44% 46% With my boss / teacher 44% 30% 23% 42% 45% When by the police 42% 32% 27% 38% 43% People with a higher status 38% 34% 32% 34% 38% Job application 34% Rest BOT 2 1 - I always pretend to be someone else in this situation 2 3 - Neutral average / 2 4 5 - I never pretend to be someone else in this situation TO 2N > 180Neutral 3 - / F = Only ifaverage / 2 applicable 4 5 - I never pretend to be someone else in this situation TOP 2 Rest
  • 14. // Hot takeaways About 86% American Gen Yers believe they’re honest and reliable though only 43% sees oneself as real and authentic. Looking at authenticity and realness, especially M&M’s (63%) and Apple’s Iphone (62%) are doing a great job. Technology and sporting brands are seen as more honest/reliable. Especially M&M’s (62%), Apple (58%) and Converse Allstars (58%) drive this image.
  • 16. // BE AWARE OF THE BORING STUFF ON THIS SLIDE Methodology • Online survey • Recruiting via InSites Research Community (www.talktochange.com) Sample Size • N = 249 respondents • Screening: 15 – 25 years old • Quota representative on region, gender, age Male 51% Gender Questionnaire Female 49% • Survey of 20 minutes Age 15-18 19-21 37% 27% 22-25 36% I’m still studying 53% No job, not looking for one 3% No job, looking for on 10% Professional Job, < 1 year working experience 11% Situation Job, 1 year working experience 6% Job, 2 years working experience 4% Job, 3 years working experience 3% Job, > 3 years working experience 9% Single, no kids 76% Single, kids 4% Private situation Partner, no kids 15% Partner, kids 5%
  • 17. // AUTHENTIC & HONEST Gen Yers Q: First of all we would like to know how authentic/real you find yourself? I am... Q: And how honest/reliable do you think you are? I am... More than 3 out of 4 UK Gen Yers believe they’re honest and reliable. Though only 1 out of 3 sees oneself as real and authentic. Millennials are clearly in an identity struggle, finding their place under the sun. 100% 100% 75% 75% 50% 50% 25% 25% N = 249 / F = No UK Average cross studied countries
  • 18. // AUTHENTIC & HONEST BRANDS Q: Could you please indicate how authentic/real you find each of the following brands / products? Q: And how honest/reliable do you find each of the following brands / products? Authenticity & Realness Honesty & Reliability 100% 80% 60% 40% 20% 0% 20% 40% 60% 80% 100% Diesel Clothing A&F Levi’s H&M Technology, T. Hilfiger Zara mobile and clothing brands are seen as Sports C. Allstars more honest/reliable Nike Adidas and authentic/real. Puma Especially, Levi’s (53%), iPhone (53%) Food & Drinks Bull Coca-Cola Red and Nintendo (52%) M&M’s drive this image. McDonald’s Doritos Mars Looking at authenticity Pepsi and realness, especially Apple Technology Apple Nintendo (62%), Levi’s (58%) Sony and Nintendo (56%) Microsoft HP are doing a great job. Dell Both measures are a Personal Care / Lynx Axe Gilette clear mirror image Nivea of each other, which is Dove L’Oreal not the case when Gen Yers had to evaluate Mobile iPhone Samsung themselves. Sony Eric. Nokia 70% N = 249 / F = No UK Belgium Average cross studied countries Average cross studied countiries
  • 19. // THE 3 MOST CREDIBLE INFORMATION SOURCES Q: In your opinion, what is the most credible source for you to obtain information about a certain brand / product? 0% 5% 10% 15% 20% 25% 30% 35% 40% Online pages about the brand 24% (e.g. forum, blog, etc.) My friends 18% Brand’s consumers 13% The brand itself 10% My parents 6% Corporate website 6% None of the above 4% My partner 3% 20% 17% 15% 22% 18% 17% 15% 14% 11% 9% 7% 7% Advertising 3% Shopping Going to the cinema Watching television Gaming (computer / console) Going out (bar, disco...) Hanging out, doing nothing Making music (DJ, instrument...) Visit family Having sex Sporting / Exercising Checking my social networks Reading (books, newspapers...) Other source 3% A competitive brand 2% Social network pages about the brand A journalist Peer-2-peer communication between friends (18%) and consumers (13%) are definitely credible sources when it comes to product information. Online pages Shop employee 1% like blogs and fora (24%) are seen as more credible than social network pages about the brand (2%). Brand pages and brand groups on Facebook and other Brand’s marketers 1% social networks, have clearly less impact on the consumer’s mind. UK Average cross studied countries N = 249 / F = No
  • 20. // MIRROR, MIRROR ON THE WALL Q: People are not always acting as we would expect. Sometimes they pretend to be someone else or even play a role depending on the situation. We’re interested to what extent you present yourself differently in each of the following situations? In their identity search, Gen Yers are not always acting as we would expect. They feel most at ease in their direct social environment, when being surrounded by their friends (62%), partner (61%) and parents (61%). A social status that breaths out power (e.g. Boss/teacher; higher status, job application) is killing Gen Yers’ confidence to be oneself. SOMEONE ELSE SOMEONE ELSE MYSELF SE MYSELF With my friends 12% 7% 62%73% 7% 73% With partner 12% 12% 71% 61% % 71% With parents 10% 14% 65% 61% % 65% At pharmacy 15% 6% 58%64% % 64% At medical check-up 15%9% 60% 55% 60% People with a lower status 16% 18% 57% 54% 57% Online social network 10% 17% 57% 53% 57% At hairdresser 17% 16% 54% 50% 54% At school/work 18% 20% 51% 48% 51% When by the police 23% 20% 50% 48% 50% At a party 25% 26% 48% 45% 48% At (future) parents-in-law 28% 23% 44% 44% 44% With my boss / teacher 23% 26% 44% 42% 44% People with a higher status 30% 29% 42% 40% 42% Flirting (not own partner) 32% 30% 38% 38% 38% Job application 34% 32% 34% 38% 34% Rest BOT 2 1 - I always pretend to be someone else in this situation 2 3 - Neutral average / 2 4 5 - I never pretend to be someone else in this situation TO 2N > 185Neutral 3 - / F = Only ifaverage / 2 applicable 4 5 - I never pretend to be someone else in this situation TOP 2 Rest
  • 21. // Hot takeaways About 80% UK Gen Yers believe they’re honest and reliable though only 1 out of 4 sees oneself as real and authentic. Looking at authenticity and realness, especially Apple and Levi’s are doing a great job. Technology, mobile and personal care brands are seen as more honest/reliable and authentic/real. Sony Ericson and L’Oreal are performing less within these product categories.
  • 23. // BE AWARE OF THE BORING STUFF ON THIS SLIDE Methodology • Online survey • Recruiting via InSites Research Community (www.talktochange.com) Sample Size • N = 254 respondents • Screening: 15 – 25 years old • Quota representative on region, gender, age Male 51% Gender Female 49% Questionnaire 15-18 37% • Survey of 20 minutes Age 19-21 27% 22-25 37% I’m still studying 70% No job, not looking for one 2% No job, looking for on 4% Professional Job, < 1 year working experience 6% Situation Job, 1 year working experience 5% Job, 2 years working experience 2% Job, 3 years working experience 4% Job, > 3 years working experience 8% Single, no kids 66% Single, kids 3% Private situation Partner, no kids 28% Partner, kids 3%
  • 24. // AUTHENTIC & HONEST Gen Yers Q: First of all we would like to know how authentic/real you find yourself? I am... Q: And how honest/reliable do you think you are? I am... More than 3 out of 4 Dutch Gen Yers believe they’re honest and reliable. Though only 1 out of 3 sees oneself as real and authentic. Millennials are clearly in an identity struggle, finding their place under the sun. 100% 100% 75% 75% 50% 50% 25% 25% N = 254 / F = No The Netherlands Average cross studied countries
  • 25. // AUTHENTIC & HONEST BRANDS Q: Could you please indicate how authentic/real you find each of the following brands / products? Q: And how honest/reliable do you find each of the following brands / products? Authenticity & Realness Honesty & Reliability 100% 80% 60% 40% 20% 0% 20% 40% 60% 80% 100% Diesel Clothing A&F Levi’s Technology, H&M mobile and Food& T. Hilfiger Zara drinks brands are seen as more Sports C. Allstars honest/reliable and Nike Adidas authentic/real. Puma Especially Doritos (59%) and iPhone Food & Drinks Bull Coca-Cola Red (47%) and Nintendo M&M’s (59%) drive this image. McDonald’s Doritos Mars Looking at authenticity Pepsi and realness, especially Apple Technology Apple Nintendo (57%), Coca-Cola Sony Microsoft (52%) and Converse HP Allstars (51%) are Dell doing a great job. Personal Care / Lynx Axe Gilette Both measures are a Nivea Dove clear mirror image L’Oreal of each other, which is not the case when Gen Mobile iPhone Samsung Yers had to evaluate Sony Eric. themselves. Nokia 70% N = 254 / F = No The Netherlands Belgium Average cross studied countries Average cross studied countiries
  • 26. // THE 3 MOST CREDIBLE INFORMATION SOURCES Q: In your opinion, what is the most credible source for you to obtain information about a certain brand / product? 50% 0% 5% 10% 15% 20% 25% 30% 35% 40% Online pages about the brand 28% 40% (e.g. forum, blog, etc.) Brand’s consumers 18% My friends 13% 30% The brand itself 8% Other source 5% 20% Corporate website 4% My parents 4% 10% My partner 3% Shop employee 3% 31% 28% 28% 27% 23% 22% 19% 18% 17% 15% 9% 9% 8% 8% 7% 0% A competitive brand 2% Shopping Cooking Chatting / telephoning Surfing on the internet Gaming (computer / console) Going out (bar, disco...) Watching television Making music (DJ, instrument...) Visit family Hanging out with friends Listening to music Sporting / Exercising Having sex Checking my social networks Reading (books, newspapers...) A journalist 2% Social network pages about the brand Peer-2-peer communication between friends (13%) and consumers (18%) Advertising are definitely credible sources when it comes to product information. Online pages Brand’s marketers 1% like blogs and fora (28%) are seen as more credible than social network pages about the brand (1%). Brand pages and brand groups on Facebook and other None of the above 6% social networks, have clearly less impact on the consumer’s mind. N = 254 / F = No NETHERLANDS Average cross studied countries
  • 27. // MIRROR, MIRROR ON THE WALL Q: People are not always acting as we would expect. Sometimes they pretend to be someone else or even play a role depending on the situation. We’re interested to what extent you present yourself differently in each of the following situations? In their identity search, Gen Yers are not always acting as we would expect. They feel most at ease in their direct social environment, when being surrounded by their partner (77%), friends (74%) and parents (74%). A social status that breaths out power (e.g. Boss/teacher; higher status, job application) is killing Gen Yers’ confidence to be oneself. SOMEONE ELSE SOMEONE ELSE MYSELF MYSELF SE MYSELF With partner 7% 3% 73% 77% 7% 73% With my friends 12% 7% 71% 74% % 71% With parents 10% 8% 65% 74% % 65% At pharmacy 6% 7% 64% 72% % 64% At medical check-up 9% 6% 60% 70% 60% Online social network 16% 8% 57% 66% 57% People with a lower status 10% 10% 57% 64% 57% At school/work 17% 10% 54% 63% 54% At hairdresser 18% 11% 51% 62% 51% With my boss / teacher 23% 12% 50% 61% 50% At a party 25% 17% 48% 57% 48% At (future) parents-in-law 28% 17% 44% 56% When by the police 44% 23% 15% 44% 55% 44% People with a higher status 30% 18% 42% 54% 42% Flirting (not own partner) 32% 23% 38% 45% Job application 38% 34% 32% 34% 38% 34% Rest BOT 2 1 - I always pretend to be someone else in this situation 2 3 - Neutral average / 2 4 5 - I never pretend to be someone else in this situation TO 2N > 175Neutral 3 - / F = Only ifaverage / 2 applicable 4 5 - I never pretend to be someone else in this situation TOP 2 Rest
  • 28. // Hot takeaways About 80% Dutch Gen Yers believe they’re honest and reliable though only 1 out of 4 sees oneself as real and authentic. Looking at authenticity and realness, especially Apple (48%), Converse Allstars (45%) and Coca-Cola (43%) are doing a great job. Technology, mobile and personal care brands are seen as more honest/reliable and authentic/real.
  • 30. // BE AWARE OF THE BORING STUFF ON THIS SLIDE Methodology • Online survey • Recruiting via InSites Research Community (www.talktochange.com) Sample Size • N = 261 respondents • Screening: 15 – 25 years old • Quota representative on region, gender, age Flanders 60% Region Walloon Regions 40% Male 51% Questionnaire Gender Female 49% • Survey of 20 minutes 15-18 35% Age 19-21 27% 22-25 38% I’m still studying 69% No job, not looking for one 2% No job, looking for on 4% Professional Job, < 1 year working experience 7% Situation Job, 1 year working experience 5% Job, 2 years working experience 3% Job, 3 years working experience 4% Job, > 3 years working experience 6% Single, no kids 67% Single, kids 3% Private situation Partner, no kids 25% Partner, kids 6%
  • 31. // AUTHENTIC & HONEST Gen Yers Q: First of all we would like to know how authentic/real you find yourself? I am... Q: And how honest/reliable do you think you are? I am... More than 3 out of 4 Belgian Gen Yers believe they’re honest and reliable. Though only a minority (21%) sees oneself as real and authentic. Millennials are clearly in an identity struggle, finding their place under the sun. 100% 100% 75% 75% 50% 50% 25% 25% N = 261 / F = No Belgium Average cross studied countries
  • 32. // AUTHENTIC & HONEST BRANDS Q: Could you please indicate how authentic/real you find each of the following brands / products? Q: And how honest/reliable do you find each of the following brands / products? Authenticity & Realness Honesty & Reliability 100% 80% 60% 40% 20% 0% 20% 40% 60% 80% 100% Diesel Clothing A&F Levi’s Technology, H&M T. Hilfiger mobile and Zara personal care brands are seen as Sports C. Allstars Nike more honest/reliable Adidas Puma and authentic/real. Especially Nivea (53%) Food & Drinks Bull and Apple (50%) drive Coca-Cola Red M&M’s this image. McDonald’s Doritos Looking at authenticity Mars Pepsi and realness, especially Apple Technology Apple Nintendo (57%), Coca-Cola Sony (52%) and Converse Microsoft Allstars (51%) are HP Dell doing a great job. Personal Care / Lynx Axe Both measures are a Gilette Nivea clear mirror image Dove of each other, which is L’Oreal not the case when Gen Yers had to evaluate Mobile iPhone Samsung themselves. Sony Eric. Nokia N = 261 / F = No Belgium Belgium Averagecross studied countiries Average cross studied countries
  • 33. // THE 3 MOST CREDIBLE INFORMATION SOURCES Q: In your opinion, what is the most credible source for you to obtain information about a certain brand / product? 0% 5% 10% 15% 20% 25% 30% 35% 40% Online pages about the brand 18% (e.g. forum, blog, etc.) My friends 17% Brand’s consumers 16% Corporate website 9% The brand itself 6% My parents 5% A journalist 4% Brand’s marketers 4% Shop employee 3% Advertising 3% My partner 2% A competitive brand Peer-2-peer communication between friends (17%) and consumers (16%) Social network pages about the brand are definitely credible sources when it comes to product information. Online pages like blogs and fora (18%) are seen as more credible than social network pages Other source 3% about the brand (1%). Brand pages and brand groups on Facebook and other social networks, have clearly less impact on the consumer’s mind. None of the above 8% Belgium Average cross studied countries N = 261 / F = No
  • 34. // MIRROR, MIRROR ON THE WALL Q: People are not always acting as we would expect. Sometimes they pretend to be someone else or even play a role depending on the situation. We’re interested to what extent you present yourself differently in each of the following situations? In their identity search, Gen Yers are not always acting as we would expect. They feel most at ease in their direct social environment, when being surrounded by their partner (73%), friends (71%) and parents (65%). At the same time, this means that 1 out of 4 Millennials can only be his/her true self when being alone! A social status that breaths out power (e.g. Boss/teacher; higher status, job application) is killing Gen Yers’ confidence to be oneself. SOMEONE ELSE SOMEONE ELSE MYSELF MYSELF SE MYSELF 7% 73% 7% With partner 73% 7% 73% 12% 71% % With my friends 71% 12% 71% 10% 65% % With parents 65% 10% 65% 6% 64% % At pharmacy 64% 6% 64% 9% 60% At medical check-up 60% 9% 60% 16% 57% At school/work 57% 16% 57% 10% 57% At hairdresser 57% 10% 57% 17% 54% Online social network 54% 17% 54% 18% 51% People with a lower status 51% 18% 51% 23% 50% At a party 50% 23% 50% 25% 48% At (future) parents-in-law 48% 25% 48% 28% 44% When by the police 44% 28% 44% 23% 44% With my boss / teacher 44% 23% 44% 30% 42% People with a higher status 42% 30% 42% 32% 38% Job application 38% 32% 38% 34% 34% Flirting (not own partner) 34% 34% 34% Rest BOT 2 1 - I always pretend to be someone else in this situation 2 3 - Neutral average / 2 4 5 - I never pretend to be someone else in this situation TO 2N > 180Neutral 3 - / F = Only ifaverage / 2 applicable 4 5 - I never pretend to be someone else in this situation TOP 2 Rest
  • 35. // Hot takeaways About 80% Belgian Gen Yers believe they’re honest and reliable though only 1 out of 5 sees oneself as real and authentic. Looking at authenticity and realness, especially Apple (57%), Coca-Cola (52%) and Converse Allstars (51%) are doing a great job. Technology, mobile and personal care brands are seen as more honest/reliable and authentic/real. Especially Nivea (53%) and Apple (50%) drive this image.
  • 37. // BE AWARE OF THE BORING STUFF ON THIS SLIDE Methodology • Online survey • Recruiting via InSites Research Community (www.talktochange.com) Sample Size • N = 257 respondents • Screening: 15 – 25 years old • Quota representative on region, gender, age Male 51% Gender Female 49% 15-18 38% Questionnaire Age 19-21 26% • Survey of 20 minutes 22-25 36% I’m still studying 57% No job, not looking for one 4% No job, looking for on 12% Professional Job, < 1 year working experience 8% Situation Job, 1 year working experience 6% Job, 2 years working experience 1% Job, 3 years working experience 4% Job, > 3 years working experience 9% Single, no kids 66% Single, kids 2% Private situation Partner, no kids 27% Partner, kids 6%
  • 38. // AUTHENTIC & HONEST Gen Yers Q: First of all we would like to know how authentic/real you find yourself? I am... Q: And how honest/reliable do you think you are? I am... 4 out of 5 Swedish Gen Yers believe they’re honest and reliable. Though only a 1 out of 4 sees oneself as real and authentic. Millennials are clearly in an identity struggle, finding their place under the sun. 100% 100% 75% 75% 50% 50% 25% 25% N = 257 / F = No Sweden Average cross studied countries