One of three presentations made at the National Planning Conference in Boston in 2011 on Measurable Outcomes in Planning. This is the presentation made by Barbara Sporlein from Minneapolis.

1. Performance Measures in Planning National Planning Conference – April 2011 Barbara Sporlein, City of Minneapolis

4. City Goals: Safe place to call home Economic vitality Many people, one Minneapolis Livable communities - healthy lives Eco-focused A City that works

5. What is Results Management? = RESULTS Program Implementation Business Planning (actions, measures, personnel, budget, technology, etc.) Strategic Planning (Comp Plan and City Goals) Performance Measurement & Reporting Goal & Program Evaluation Continuous Improvement (change strategies, reallocate resources, improve processes)

6. Setting our Direction Monitoring our Progress Business Plans City Goals & Strategic Directions Department Business Plans Employee Work Plans/Standards Comp Plan aligning direction and performance measurement Results Mpls. Department Progress Reports Employee Reviews

9. Mapped all processes, streamlined; co-located staff; renovated public service center and counter area; new technology; staff training; established performance standards, checklists, procedures; revised codes; e-permitting, enhanced web site; business advisory committee; customer satisfaction surveys; public workshops and educational materials; regular performance reporting; ongoing process improvements Results = significant reduction in service times and improved customer satisfaction

10. 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 Small Area Plans 6 6 2 3 0 2 4 6 6 + 2 + Comp Plan approved 2 Rezoning Studies 0 0 0 0 1 1 4 5 2 3 3 Zoning Code Text Amendments 11 12 31 6 9 11 12 13 10 24 9 Land Use Applications 717 761 799 1083 1197 895 894 819 617 547 560 Development Moratoria (year enacted) 1 1 1 1 1 1 2 2 3 3 0 Building Permit Review 7905 8100 7039 6725 5977 5690 5900 6406 Heritage Preservation Applications 180 175 183 198 128 191 247 223 Wrecking Permit Reviews 191 205 182 313 236 252 Film Permits Processed 212 190 187 212 199 215 212 268 Public Art Projects Installed 3 5 3 4 6 9 7 2 Environ Rev 45 27 13 23 40 8 3-1-1 Service Requests 1896 3370 3254 3351 3886

28. Hope to see in you Minneapolis!!