1.
NANSAMBAJOANITA
CURRICULUM VITAE
PERSONAL DETAILS
SURNAME : NANSAMBA
OTHER NAMES : JOANITA GENEVIVE
GENDER : FEMALE
RELIGION : CHRISTIAN
NATIONALITY : UGANDAN
TEL. : 0703575114 / 0791216877 / 0772509875
E-MAIL : nansambajoanita.g@gmail.com
ADDRESS : 13B/ 10D BUGOLOBI - MIDDLE EAST.
CAREER OBJECTIVES
 To work in a dynamic multicultural environment with a focus on achieving the company’s
objectives and being one of the women empowering the company
 To be able to positively impact the organization in which am placed and to make a positively
significant difference/ change therein
 To maximise all my skills, education and time to ensure the progress of the organization.
SUMMARY SKILL SET
Effective Communication:
 Preparation and dissemination of newsletters, event reports, and other communication
documents
 Editorial Support: proof-reading written literature, reports and copy editing
 Creative writing – newspaper, magazine articles
Organization & Coordination
 Event Coordination: supporting the organization of events such as, conferences, workshops, and
other public events
 Meeting Coordination: logistical support and minute taking
 Secretarial support
Logistics Management
 Managing receipt, routing & delivery of local, import and export parcels to various locations
worldwide

2.
 Supervising wide transport delivery systems e.g. courier bikes,trailers,vans,service breakdown
cars and so on,
Client Engagement & Service
 Listening, identifying needs, challenges and finding appropriate solution responses
 Supporting the development of project management tools and systems
 Research and Writing
 For institutional development: preparation of executive briefs on priority issues; background
research and drafting of topical information for briefs in support of strategy development.
KEY PERSONALITY ATTRIBUTES
 Self-motivated/driven & dedicated
 An innovative thinker
 Smart; both intellectual and physical
 Very quick at learning new tasks and adapting to new environments
 Self-discipline; - knowing when, how and when to do what is required of me
 Ability to operate under minimum supervision
 Focused
 Ethical; in regards to working and behaving within the corporate rules and regulations
WORKING EXPERIENCE
2013 till present- Work as an Imports Supervisor at Daks couriers Ltd/ UPS Uganda.
2012 - Worked as an Intern at Daks Couriers Ltd (6months)
2011 - Worked as an Intern (Administrative assistant) at GNLD, Jocasa House Nakasero (2months)
ACADEMIC BACKGROUND
YEAR SCHOOL/INSTITUTION AWARD
2010-
2013
Makerere University Business School
(MUBS)
(I was Awarded a Government
Scholarship)
2nd
Class Bachelor’s Degree in International
Business - 2014

3.
2008-
2009
St. Mary’s Secondary School, KitendeUganda Advanced Certificate of Education (UACE)
2004-
2007
St. Joseph’s Girls School, Nsambya Uganda Certificate of Education (UCE)
1997-
2003
St. Noah Junior Boarding Sch, Zana Primary Leaving Exams (PLE)
Currently, academically, I am making arrangements to pursue a Master’s Degree in Business
Administration.
EARLIER RESPONSIBILITIES
Year Position
2005-2006 Asst. Secretary Writers Club in St. Joseph’s Girls School - Nsambya
2005-2007 Coordinator Literature Club St Joseph’s Girls School -Nsambya
2008-2009 Coordinator Literature club St Mary’s Senior Secondary School Kitende
LANGUAGES
Spoken Written
English Fluent Excellent
Luganda Excellent Good
Chinese Fair Fair
PR OF I LE
I am a diligent and hardworking lady with an astounding level of experience stemming from working in
highly notable organisations in varying business sectors (courier, marketing, and logistics). I am a self-
motivated lady aiming at always sharpening myself in smartness (both intellectual and physical) for my
career growth and for the company I am placed in. I am multi-skilled and also quick at learning new skills
plus adapting to new procedures. I highly value and support the concept of team work which I adhere to
strongly. I have a great attitude towards work and I am a self -motivated person with the ability to work
under less supervision. With a good command of the English language, conversational French and Chinese
plus an excellent Luganda speaker for wider communication in Uganda.
EDU C AT I ON AN D QU ALI F I C AT I ON S
Makerere University Business School (MUBS) 2010- 2013
St. Mary’s Secondary School, Kitende (UACE) 2008-2009
St. Joseph’s Girls School, Nsambya (UCE) 2004-2007
CAR EER HI G H LI G H T S
Daks Couriers Limited 2013 – Present

4.
Imports Supervisor
Responsibilities:
 Contact clients to give updates regarding their parcels through email and phone calls.
 Maintain operational records including, but not limited to, dispatch locations items picked up
and/or distributed, van reports, weekly fuel reports, dispatcher log sheets; verify accuracy of
these and other records and ensure records are properly maintained.
 Ensure that import (package) records are kept updated in both soft and hard copies and internal
communications to respective UPS work stations (countries) is made promptly.
 Closely oversee and monitor a team of 12 couriers who are always dispatched to do door-to-door
delivery within Uganda.
 Together with the Operations Manager, coordinate overall activities of the UPS (United Parcel
Services- the International arm of Daks Couriers Ltd) Department. To ensure utmost customer
satisfaction.
 Managing Invoicing. Some shipments come under prepaid mode while the rest come under freight
collect mode. In the latter, the client has to be billed these charges before we attempt delivery
thus the prior invoicing.
 Dispatch and follow up of parcels from the point of receipt at the airport to the point of delivery
i.e. to client.
 Ensure effective and timely implementation of all daily courier operational goals inclusive of
delivery functions and on-time data entry (system update)
 Develop and initiate monthly reports for partnering courier firms for example Globeflight
Worldwide and Dawnwing Couriers.
 Perform other related duties incidental to the work described herein.
 Liaise with customers/clients and the UPS worldwide team to ensure complete Customer
Satisfaction.
 Orient, train and instruct new couriers and front desk staff in the safe and proper handling of
parcels, delivery schedules, parcel handover requirements, delivery forms, record keeping,
proper handling of delicate and sensitive parcels; monitor performance and provide follow-up
instruction as needed; assess their monthly performance.
Daks Couriers Limited 2012(6months)
Intern
Responsibilities:
 Responsible for answering and routing all calls that are received at the Office, giving directions to
our offices via telephone to potential client.
 Receives and tends to all stakeholders visiting the office.
 Receiving parcels and tracking parcels to give and get status.
 Data entry of UPS information for example proof of delivery.
 To receive both internal and external customers visiting the Head office and channel them to the
respective officer. This included limiting visitors with un-authorized access or without
appointments for security purposes.
 Stand in to manage the switchboard including all incoming and or outgoing calls.
 In liaison with the Operations and Exports Manager, ensure that all parcels are accounted for.
 Submit relevant reports to HR when required.
 Support the HR- internal function on various internal campaigns.

5.
GNLD 2011(2months)
Intern (Administrative assistant)
Responsibilities:
 Responsible for answering and routing all calls that are received at the orders section
 Attend seminars and conferences discussing the product line of the company.
 Carry out office clerical duties for example filing, printing, photocopying, taking minutes, binding
and Receives and tends to clients i.e. potential buyers.
 Taking inventory i.e. noting what is in stock and what is out of stock.
 Coordinate meetings including Client meetings and executive and board Meetings.
 Banking funds on behalf of my supervisor.
 Being part of the marketing team and formulating campaign plans to boost product sales.
Ms. Namatovu Pettronellah
Operations Manager
Daks Couriers Ltd
P.O. Box 4871, Kampala
Mobile no: +256 782 361 070 /
+256702361070
Mr. Nuwagaba Denis
Lecturer
Makerere University Business
School
P.O. Box 1337, Kampala
Mobile no: +256703601565
Mr. Francis Mutekanga
Research & Communication
Manager
WEKOnnect Group Co. Ltd
P.O Box 4779, Kampala
Mobile no: + 256 783 449 291
I confirm that all information stated in this resume is correct and complete to the best of my knowledge. I
allow your organization to validate the information provided in this resume.