2. • Bedfellows -- plural of bed·fel·low (Noun)
1. A person who shares a bed with another.
2. A person or thing allied or closely connected
with another.
3. My thesis:
There are fundamental forces at
work changing the way
organizations use, consume,
control and share information…
5. This is the fundamental
tension I would like to
discuss today…
6. “Why is it that I know
more about what my
High School girlfriend
had for dinner than what
is going on in my
organization?”
Tony Zingale, CEO Jive
8. • The new social media
and cloud technologies
promote sharing and
collaboration, while RIM
worries about records
declaration tools,
retention rules and
records destruction.
• It is a classic tension
between openness and
collaboration vs.
governance and control.
http://aiimcommunities.org/erm/blog/rim-20-revolution-or-coup
9. • Because digital storage
costs have plummeted,
there is little pressure to
delete or destroy
information in the cloud.
• From Google's
perspective, keep it
forever. As long as you
can find what you are
looking for when you
need it, we're good.
http://aiimcommunities.org/erm/blog/rim-20-revolution-or-coup
10. • This tendency flies in the
face of the traditional
RIM philosophy, which is
based on the high cost of
paper storage, the
perceived high cost of
digital storage (which is
less valid each year), and
the liability of keeping
things longer than
necessary.
http://aiimcommunities.org/erm/blog/rim-20-revolution-or-coup
22. 26%
Undeleted records
beyond retention
period have affected a
litigation
Source:
AIIM
-‐-‐
E-‐Discovery
and
ERM:
How
is
records
management
performing
in
the
new
spotlight?
28. The never Perspective
“…CEOs have CEO
expressed a greater
need to obliterate
their blind spots. Too
often, they say,
information based on
customer
interactions is
trapped in
organizational silos.”
Source = IBM Worldwide Survey of 1,500 CEOs, 2010
29. The that Perspective
“Organizations
CEO
are able to combine,
or layer, many kinds
of information from
different customer
channels – with
frequency – are best
positioned to
succeed.”
Source = IBM Worldwide Survey of 1,500 CEOs, 2010
31. Building Operating Dexterity
• Simplify whenever
possible
• Manage systemic
complexity
• Promote a mindset
of being fast and
flexible
• Be “glocal”
Source = IBM Worldwide Survey of 1,500 CEOs, 2010
36. Social computing within the enterprise
• Spotlight falls on the • Enterprise
Facebook
middle of the enterprise • Enterprise
YouTube
organization
• Enterprise
TwiAer
• Global
presence
detecKon
– Not about getting
• On-‐demand
conferencing
more efficiency from
• Telepresence
everywhere
the bottom
• Mobile
access
to
everything
– Not about getting • Global
search
better strategic views • Community
content
management
at the top
• With
more
revoluKonary
applicaKons
to
come
.
.
.
.
37. Reinvent customer relationships
• Honor your
customers above all
else
• Use two-way
communication to
stay in sync with
customers
• Profit from the
information
explosion
Source = IBM Worldwide Survey of 1,500 CEOs, 2010
38. Proportion of Fortune Global 100
65%
companies with…
54%
50%
33%
BLOG
SOURCE = Burson Marsteller survey, The Global Social Media Checkup
42. Social computing outside the enterprise
• Spotlight falls on user • CollaboraKve
filtering
experiences and • Behavioral
targeKng
metadata
• Personalized
transacKons
– Transaction • LocaKon-‐based
services
processing is • PredicKve
analyKcs
necessary but not • Machine
learning
sufficient
• Fraud
detecKon
• MulK-‐channel
engagement
• Social
networking
• With
more
to
come
.
.
.
.
44. The Mancini Theorem:
For the C Suite, operating
dexterity and customer
engagement will top risk
management every time.
45. Deb Logan (Gartner) at AIIM:
1.
Most future IT investments
will be funded from cuts in
existing IT spending.
2.
70% of IT spending is devoted
to maintaining legacy systems.
3.
Divestments matter as much as
investments.
46. The good news for
RM -- Agree or
85%
Disagree:
The major “IT”
challenges have
shifted from the
Agree
“T” (technology) to
the “I” (information).
Source: AIIM Survey of 600+ executives from end user organizations.
47. The bad news for RM
“In the future it is
more likely that
companies will be
required to retain all
digital files, and insure
their accuracy, than to
delete them.”
Source: AIIM Survey of 600+ executives from end user organizations.
48. How will RM play in the
coming world in a
meaningful way without
getting in the way?
49. • Johnmancini@AIIM.org
• Twitter = jmancini77
• Blog = Digital Landfill (aiim.typepad.com)
• 8 things e-books = aiim.org/8things
• Facebook = facebook.com/jmancini77
• LinkedIn = linkedin.com/in/jmancini77
56. Such
a
deal.
30%
off
ERM
Silver
Spring
class,
Oct
5-‐8
ERMSS1010
(available
now
through
Sept.
30)
25%
off
any
online
course
bundle:
ARMA2010
(offer
available
now
through
Oct.
15).
Or
more
convenKonally,
johnmancini@aiim.org
or
give
me
your
card.