In the social, mobile and cloud era, what does it take to be an Information Professional?
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Summary of massive changes underway in the enterprise IT marketplace being driven by social, mobile, and cloud, and the implications of these changes on what it means to be an information professional. http://www.aiim.org/certification
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In the social, mobile and cloud era, what does it take to be an Information Professional?
- 1. In the social, mobile and cloud era, what does it take to be an Information Professional? John Mancini President, AIIM http://www.flickr.com/photos/globalx/4864001692 In association with:
- 2. johnmancini@aiim.org @jmancini77 blog = DigitalLandfill.org If you are an information professional, AIIM is where you belong. www.aiim.org/certification Text ā¦ AIIM<space>your email to 22333 for info about certification or on having AIIM speak to your organization In association with:
- 3. A short introduction and personal history of technology Text ā¦ AIIM<space>your email to 22333 for info about certification or on having AIIM speak to your organization In association with:
- 9. "Despite Ā the Ā euphoria Ā of Ā Internet Ā enthusiasts Ā and Ā the Ā hyped-Āāup Ā selling Ā palaver Ā of Ā some Ā web Ā services Ā providers, Ā we Ā remain Ā uncertain Ā as Ā to Ā the Ā long-Āārun Ā substan<ve Ā beneļ¬ts Ā the Ā Internet Ā will Ā bring Ā to Ā businesses Ā and Ā to Ā individual Ā users.ā¦un<l Ā the Ā webmeisters Ā persuade Ā us Ā otherwise, Ā we'll Ā hang Ā on Ā to Ā our Ā CDs Ā and Ā ļ¬oppies, Ā along Ā with Ā the Ā aperture Ā cards Ā and Ā other Ā imaging Ā ar<facts Ā that Ā have Ā served Ā our Ā corporate Ā and Ā personal Ā purposes Ā so Ā cost-Āāeļ¬ec<vely Ā in Ā the Ā past." Ā
- 10. Systems of Record. In association with:
- 11. Era Ā Mainframe Ā Mini Ā PC Ā Internet Ā Ā Ā Ā Systems of Record Years Ā 1960-Āā1975 Ā 1975-Āā1992 Ā 1992-Āā2001 Ā 2001-Āā2009 Ā Ā Ā Ā Typical Ā A Ā batch Ā A Ā dept Ā A Ā thing Ā A Ā web Ā page Ā Ā Ā Ā trans Ā process Ā document Ā managed Ā Best Ā known Ā Digital Ā IBM Ā MicrosoK Ā Google Ā Ā Ā Ā company Ā Equipment Ā Content Ā Image Ā Document Ā Content Ā Microļ¬lm Ā Ā Ā Ā mgmt Ā focus Ā Mgmt Ā Mgmt Ā Mgmt Ā
- 12. A technology inflection point. Page ļ§ In association with: 12
- 13. Social everywhere. http://www.flickr.com/photos/mymollypop/ 2645589819
- 14. Social everywhere. Ā§ļ§āÆOutside the firewallā¦ Ā§ļ§āÆ1,330 years worth of time spent every day on Facebook. Ā§ļ§āÆ800M Facebook users. Ā§ļ§āÆ50% log in on any day. Ā§ļ§āÆ250M photos uploaded per day. Ā§ļ§āÆInside the firewall (per AIIM Industry Watch)ā¦ Ā§ļ§āÆOnly 38% have an enterprise social strategy. Ā§ļ§āÆBut 27% now view social as infrastructure. In association with:
- 15. Mobile everywhere. http://www.flickr.com/photos/scottvanderchijs/4912947547 In association with:
- 16. Mobile everywhere. Ā§ļ§āÆExplosive growth Ā§ļ§āÆMobile subscribers have grown from 719M in 2000 (60% in developed world) to 5.6 billion today (70% in the developing world). Ā§ļ§āÆOnly 835M out of 5.6 billion devices are smartphones. Ā§ļ§āÆInflection Points Ā§ļ§āÆq2:10 - Windows operating systems < 50% of Internet enabled devices. Ā§ļ§āÆq4:10 - smartphones + tablets > notebooks + desktops. In association with:
- 17. Mobile everywhere. Legacy Discontinuity (per AIIM, Making the Most of Mobile ā Content on the Move) Ā§ļ§āÆ94% have deployed mobile access to email, but < 30% have mobile access to enterprise systems ā ECM, CRM, ERP. Ā§ļ§āÆ37% have no mobile ECM access; a further 30% rely on conventional web interface. Ā§ļ§āÆOnly 47% allow personal devices to access company data, but most in a policy void. In association with:
- 18. Records, meet engagement. In association with:
- 19. Systems of Engagement Social Ā and Ā Era Ā Mainframe Ā Mini Ā PC Ā Internet Ā Cloud Ā Systems of Record Years Ā 1960-Āā1975 Ā 1975-Āā1992 Ā 1992-Āā2001 Ā 2001-Āā2009 Ā 2010-Āā2015 Ā Typical Ā A Ā batch Ā A Ā dept Ā A Ā An Ā thing Ā A Ā web Ā page Ā trans Ā process Ā document Ā interacNon Ā managed Ā Best Ā known Ā Digital Ā IBM Ā MicrosoK Ā Google Ā Facebook Ā company Ā Equipment Ā Social Ā Content Ā Image Ā Document Ā Content Ā Microļ¬lm Ā Business Ā mgmt Ā focus Ā Mgmt Ā Mgmt Ā Mgmt Ā Systems Ā
- 20. Considera<on Ā Systems Ā of Ā Record Ā Systems Ā of Ā Engagement Ā Focus Ā TransacNons Ā InteracNons Ā Governance Ā Command Ā & Ā Control Ā CollaboraNon Ā Core Ā Elements Ā Facts Ā & Ā Commitments Ā Ideas Ā & Ā Nuances Ā Value Ā Single Ā Source Ā of Ā Truth Ā Discovery Ā & Ā Dialog Ā Standard Ā Accurate Ā & Ā Complete Ā Immediate Ā & Ā Accessible Ā Content Ā Authored Ā Communal Ā Primary Ā Record Ā Type Ā Documents Ā ConversaNons Ā Searchability Ā Easy Ā Hard Ā Usability Ā User Ā is Ā trained Ā User Ā āknowsā Ā Ā Accessibility Ā Regulated Ā & Ā Contained Ā Ad Ā Hoc Ā & Ā Open Ā RetenNon Ā Permanent Ā Transient Ā Policy Ā Focus Ā Security Ā (Protect Ā Assets) Ā Privacy Ā (Protect Ā Users) Ā
- 21. So this must be the golden age Ā§ļ§āÆSo this must be the golden age for IT professionals. Ā§ļ§āÆRight? Ā§ļ§āÆRight? In association with:
- 23. Just Plain Loathing In association with:
- 24. So this must be the golden age Why? In association with:
- 25. Information sprawl. http://www.flickr.com/photos/paytonc/79973436 In association with:
- 26. Revolutionary expectations. āRevolution doesnāt happen when society adopts new technologiesāit happens when society adopts new behaviors.ā --Clay Shirky http://www.flickr.com/photos/6argoo3a/6253592631
- 27. So this must be the golden age We need to think about the information āprofessionā differently. In association with:
- 28. Itās all about information, not plumbing. http://www.flickr.com/photos/mxmstryo/4033816209 In association with:
- 29. The Future of RM Ā§ļ§āÆ ā¦as records management rarely supports direct revenue generation, most executives perceive it as an administrative cost centerā¦the strategic relevancy of the records management function has taken a slight dipā¦ (ARMA/Forrester, 2011) Ā§ļ§āÆ 44% of records managers are not included in the IT strategic planning process, including requirements definitions and vendor selection ā up from 35% in 2009 (ARMA/Forrester, 2011) Ā§ļ§āÆ The inability of our profession to come to grips with the explosion of electronic records will spell the doom of the profession. In many organizations, that omission has made us irrelevant. (Patrick Cunningham, CRM, 2010) In association with:
- 30. The Future of RM The TECHNOLOGY skills gap ā 4 or 5 on 5 pt scale BPM 27% IT and integration 11% Records Managers and Librarians WCM 7% N=168, 2009 AIIM/Oracle survey ECM 26% RM 80% In association with:
- 31. The Future of IT Ā§ļ§āÆ IT is not providing a sustainable competitive advantage, just as having electricity does not provide a sustainable advantage when everyone has it. Within business organizations, the IT person who survives will focus on business, innovating, doing data analysis, business development, management functions and outsourcing IT since IT is just a commodity like electricity. ĆļāÆ(Coldstreams.com 2011, reporting on IEEE seminar) Ā§ļ§āÆ The problem is that not enough people know how to use the new tools of the Internet, mobile, and cloud computing. The workforce as a whole does not have the right mix of skills. (Maurice Mugambe, 2011) Ā§ļ§āÆ The IT worker needed by businesses ā¦ for the future needs to be multi- skilled ā with a mixture of technical skills combined with strong business and communication skills. (World of Work, 2011) In association with:
- 32. The Future of IT The business skills gap ā 4 or 5 on 5 pt scale Ops Mgmt 35% LOB 34% WCM 23% IT support and mgmt, Sys Admin, Developers RM 27% N=138, 2009 AIIM/Oracle survey IT and integration 62% In association with:
- 33. The emerging information professional Ā§ļ§āÆThe vast majority of organizations see the need to manage information as an enterprise resource rather than in separate "silos," departments or systems, but they don't know how to begin to address the challenge, as it is so large... Ā§ļ§āÆProfessional roles focused on information management will be different to that of established IT roles. Ā§ļ§āÆAn "information professional" will not be one type of role or skill set, but will in fact have a number of specializations. ĆļāÆDeb Logan and Regina Casonata, Gartner In association with:
- 35. PROFESSIONAL Ā CERTIFICATION Ā covering Ā the Ā broad Ā based Ā body Ā of Ā knowledge Ā that Ā every Ā informa<on Ā professional Ā needs Ā to Ā understand. Ā DOMAINS Ā FOCUS Ā AREAS Ā Enterprise Ā search, Ā Business Ā intelligence, Ā Master Ā Access/ Ā Use Ā data Ā management, Ā Text Ā analy<cs Ā Informa<on Ā capture, Ā BPM, Ā KM, Ā Email Ā Capture/Manage Ā management, Ā Content Ā management Ā Collabora<on, Ā Social Ā media, Ā Info Ā workplace, Ā IM, Ā Collaborate/Deliver Ā Telecommu<ng Ā support, Ā Web Ā conferencing Ā Security, Ā RM, Ā Data Ā privacy, Ā DRM, Ā Archiving, Ā Secure/Preserve Ā eDiscovery Ā Info Ā architecture, Ā Technical Ā architecture, Ā Cloud Ā Architecture/Systems Ā compu<ng, Ā Mobile Ā apps, Ā Websites Ā and Ā portals Ā Strategic Ā planning, Ā Building Ā business Ā case, Ā Impl Ā Plan/Implement Ā planning, Ā Req Ā def, Ā Solu<on Ā design, Ā Change Ā mgmt Ā
- 38. We Ā have Ā only Ā just Ā begun. Ā
- 39. johnmancini@aiim.org @jmancini77 blog = DigitalLandfill.org If you are an information professional, AIIM is where you belong. www.aiim.org/certification Text ā¦ AIIM<space>your email to 22333 for info about certification or on having AIIM speak to your organization In association with:
- 41. Follow AIIM on AIIM Community ā @aiimcommunity John Mancini ā @jmancini77 #aiim Atle Skjekkeland ā @skjekkeland #ecm Peggy Winton ā @pwwinton #erm Bryant Duhon ā @bduhon #socbiz Jesse Wilkins ā @jessewilkins #aiimwebinar Nick Inglis ā @nickinglis #aiim12 Betsy Fanning ā @bfanning #bpm Theresa Resek ā @tmresek Beth Mayhew ā @bethmayhew Thedra White ā @thedrawhite In association with: