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Innovation and Talent Management Jerry Manas [email_address]
Innovation ,[object Object]
Why Innovate? Hint: Ask Apple, 3M, Microsoft, GE, Sony, Dell, IBM, Google, P&G, Nokia, Virgin, Samsung, Wal-Mart, Toyota, EBay, Intel, Amazon, IDEO, Starbucks, and BMW Business Week Top 20 Innovative Companies  (2005 poll of 940 senior executives by Boston Consulting Group)
 
Innovation ,[object Object]
Example ,[object Object],[object Object],[object Object],For most people: End of Story
But not for Rohwedder ,[object Object],[object Object],[object Object],[object Object],[object Object]
Lessons ,[object Object],[object Object],[object Object],[object Object],[object Object],Result:  Transformed an industry and the consumer lifestyle
How to Innovate ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],Source: Tom Kelly,  The Ten Faces of Innovation Customer satisfaction surveys have their limits.
First, What Business Are You In? ,[object Object],[object Object],[object Object],Build a Cult!
Innovate for Competitive Advantage ,[object Object],Source: Harry Beckwith,  Selling the Invisible
Build a Brand ,[object Object],[object Object]
The Starbucks Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],Source: Howard Schultz (CEO Starbucks),  Pour Your Heart Into It
The Starbucks Approach – cont’d ,[object Object],[object Object],[object Object],[object Object],[object Object],Source: Howard Schultz (CEO Starbucks),  Pour Your Heart Into It
What do  you  stand for?
What ingredients are needed for innovation?
The Ten Faces of Innovation ,[object Object],[object Object],[object Object],[object Object],Source: Tom Kelley of IDEO,  The Ten Faces of Innovation
The Ten Faces of Innovation ,[object Object],[object Object],[object Object],[object Object],Source: Tom Kelley of IDEO,  The Ten Faces of Innovation
The Ten Faces of Innovation ,[object Object],[object Object],[object Object],[object Object],[object Object],Source: Tom Kelley of IDEO,  The Ten Faces of Innovation
Innovation and Technology ,[object Object],[object Object],[object Object]
The Veteran’s Health Administration ,[object Object],[object Object]
The VHA Transformation ,[object Object],[object Object],[object Object],[object Object]
The VHA Transformation ,[object Object],[object Object],[object Object],[object Object]
The VHA Transformation ,[object Object],[object Object],[object Object],[object Object]
Innovation vs. Best Practices ,[object Object]
“ When Jacques Nasser was CEO at Ford, he ‘benchmarked.’ And I applauded. Why? His ‘benchmark’ was Dell! That is, a company outside his rather screwed-up industry. Likewise, the U.S. Marine Corps is benchmarking its supply-chain activities against… Wal-Mart. Hooray!” - Tom Peters,  The Essentials Series: Talent
Talent Management ,[object Object]
Talent Management ,[object Object],[object Object]
Talent Management ,[object Object],[object Object]
Talent Management ,[object Object],[object Object]
Talent Management ,[object Object],[object Object]
Avoid the Peter Principle ,[object Object],[object Object],* Adapted from Marcus Buckingham,  First Break All the Rules
Never arbitrarily promote someone to management  based on performance or seniority. It takes the right strengths.
“ In an orchestra, you don’t automatically promote a great violinist to conductor. In football, most coaches were mediocre players at best. Only in business do we make the mistake of promoting the best performer to manager.” - Tom Peters
Building a Talented Team ,[object Object]
Building a Talented Team – cont’d ,[object Object],[object Object]
Building a Talented Team – cont’d ,[object Object],[object Object]
Create an environment where people can exercise and build on their existing strengths.
[object Object],[object Object],Source: Dennis Littky,  The Big Picture: Education is Everyone’s Business
Food for Thought ,[object Object],[object Object],[object Object]
What about when people don’t perform well?
Examine the causes… Immediately
Fixing Performance Problems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Adapted from  Fixing Performance Problems , by Bud Bilanich (The Common Sense Guy – www.commonsenseguy.com)
“ Flex Your Knees Bill.” -  Sam Jones’s “pep talk” to Bill Russell at the free throw line during the 1968 NBA Eastern Division Championship (Celtics vs. 76ers) Often, a gentle reminder is all that’s needed.
Another Reason for Poor Performance:  The person is in the wrong role . ,[object Object],[object Object],[object Object],[object Object],[object Object],*  Adapted from Marcus Buckingham,  First Break All the Rules
When All Else Fails, You Have Three Choices… ,[object Object],[object Object],[object Object],*  Adapted from Marcus Buckingham,  First Break All the Rules
Talent Retention ,[object Object],[object Object],[object Object],We can conclude: Middle management culture impacts profitability.
Specifically, Employees Need: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Adapted from Marcus Buckingham’s  First Break All the Rules
Does this impact profits? Sure does.
Employee Satisfaction Leads to Customer Retention Schlesinger and Heskett (1991) – Virtuous Circle
Customer Retention Leads to Profits ,[object Object]
Why? ,[object Object],[object Object],[object Object],[object Object],[object Object],Source: Buchanan and Gilles (1990)
[object Object],[object Object],But Remember…
Are your employees motivated? Is your team ready to go the next level of performance?
For More Information ,[object Object],[object Object],[object Object],[object Object],www.pmthink.com

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Innovation and Talent Management

  • 1. Innovation and Talent Management Jerry Manas [email_address]
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  • 3. Why Innovate? Hint: Ask Apple, 3M, Microsoft, GE, Sony, Dell, IBM, Google, P&G, Nokia, Virgin, Samsung, Wal-Mart, Toyota, EBay, Intel, Amazon, IDEO, Starbucks, and BMW Business Week Top 20 Innovative Companies (2005 poll of 940 senior executives by Boston Consulting Group)
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  • 16. What do you stand for?
  • 17. What ingredients are needed for innovation?
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  • 27. “ When Jacques Nasser was CEO at Ford, he ‘benchmarked.’ And I applauded. Why? His ‘benchmark’ was Dell! That is, a company outside his rather screwed-up industry. Likewise, the U.S. Marine Corps is benchmarking its supply-chain activities against… Wal-Mart. Hooray!” - Tom Peters, The Essentials Series: Talent
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  • 34. Never arbitrarily promote someone to management based on performance or seniority. It takes the right strengths.
  • 35. “ In an orchestra, you don’t automatically promote a great violinist to conductor. In football, most coaches were mediocre players at best. Only in business do we make the mistake of promoting the best performer to manager.” - Tom Peters
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  • 39. Create an environment where people can exercise and build on their existing strengths.
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  • 42. What about when people don’t perform well?
  • 43. Examine the causes… Immediately
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  • 45. “ Flex Your Knees Bill.” - Sam Jones’s “pep talk” to Bill Russell at the free throw line during the 1968 NBA Eastern Division Championship (Celtics vs. 76ers) Often, a gentle reminder is all that’s needed.
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  • 50. Does this impact profits? Sure does.
  • 51. Employee Satisfaction Leads to Customer Retention Schlesinger and Heskett (1991) – Virtuous Circle
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  • 55. Are your employees motivated? Is your team ready to go the next level of performance?
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