In the post-COVID–19 era, it is anticipated that the Enterprises running QAD & Progress ERP/Application/DB Systems across the globe will be contemplating to: - Drive down costs of ownership & maintenance with quantifiable long-term cost optimization outcomes. - Automation & Support Service/Solution Agility to deliver Flexibility & Adaptability. - Improve Overall Operational Efficiency with Productivity Gains. KEY TAKEAWAYS: - How will the Shared Services model fulfill the Flexibility/Adaptability needs of my Enterprise Application & Database landscape? - What levels of Automation can I expect to see in the Shared Services model? - How does the Shared Services Model address my Data Security & Compliance needs of my Enterprise? - What will be expected outcomes derived from adopting Shared Services? Visit our page for more info: https://jktech.com/insight/webinar/adopt-qad-progress-dba-global-shared-services-to-deliver-cost-optimization/

1. DBA SERVICES & SHARED SERVICE
MODEL
US | UK | NETHERLANDS | INDIA
Copyright © 2020, JK Technosoft. All Rights Reserved.
ISO9001:2015 | ISO27001:2013s | ISO37001:2016| SOC 1 Type II | SSAE 18 | SAP AMS Certified | CMMI 5 for SVC | ITIL Certified Pool | GDPRCompliant

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Company Overview
JKT DBA Services
DBA Shared Service Model
Benefits of DBA Shared Services
Assessment & Case Studies
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3. Copyright©2020,JKTechnosoft.
JK GROUP FAMILY 140 YEARS OF BUSINESS EXCELLENCE
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50K+ EMPLOYEES US$ 7B REVENUE 3 RESEARCH CENTRES
Manufacturing
Aerospace & Defense
Fashion
Insurance
Technology
Engineering
Agrocare
Retail
USA | UK | Netherlands| India
Presence in 4 Countries
Noida | Bangalore | Hyderabad
3 Offshore Delivery Centers
From new customers to decade old relationships; have nurtured every partnership since 25 years
100% Customer Guardianship
From Developers to SMEs & Consultants
1600 + Employees
Consulting | Systems Integration Application Development and Managed Services | Digital
Transformation
25 Years of Excellence
Manufacturing | Healthcare | Retail | Financial Services | Logistics & Transport | CPG
Customer Presence Across Industries
CRM | ERP | Technology OEMs | ISVs
Partnership and Alliances
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4. Copyright©2020,JKTechnosoft.
JKT DBA Services
• Dedicated Resources for
Customers
• On-Premise /On-Cloud (AWS
or Azure)
• On- Site / Offshore Support
• Client driven Support
• Flexible Support Models ( 8x5 /
16x5)
• Customer Driven SLA
• T&M Support
• Hourly Pricing
• High Level DB Analysis
• New Environment Setup
• Progress / QAD Installations
• Application & Data Migration
• Database Recovery
• AI Replication & DR
• Adding Extents / Schema
• Database Audit & Health Check
• Database Encryption
• Hourly Pricing
• Perform DB Monitoring
• On-Premise/On-Cloud (AWS or Azure)
• Preventive Maintenance &
Performance Tuning
• Offshore Support
• 24*7 Support Model
• Shared Services SLA
• Monthly Reporting
• Fixed Pricing ( Based on Volume &
Geo Support)
Dedicated On-Demand Shared Services
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5. Copyright©2020,JKTechnosoft.
DBA Shared Services Model
In today's scenario, Management people understand the need
to build an Integrated team that can seamlessly connect and
interact with customers across the globe 365 days 24x7.
Our global Shared service model is one of that kind which is
built on global standard process, aim to focus on delivering
excellent customer service and strive for continuous
improvement.
This model executes as a separate team by itself keeping in
mind on all emerging technologies.
• Customer-centricity focus
• Process standardization
• Technology as a driver5

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Benefits of DBA Shared Services
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24*7 Support
Reduce Service Delivery Cost
Process Dependent, not Person
Organization can Increase Productivity
Service Standardization
Automation
Access to Top Talent, Cross Platform
and Domain Expert
Flexibility & Adaptability

7. DBA Monitoring Tool - DBMon

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Assessment
Aim to achieve Process and System
Standardization
Client instance Multiple Geo’s
Reduction in Service Cost
Improve on decision making and Speed
up Solution
Need of Support during Non-Business
Hours
24*7 Support and minimal downtime
Client instance Multiple Geo’s
Aim to achieve Process and System
Standardization
Reduction in Service Cost

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Industries Supported
FMCG Banking Beverages Ophthalmic Dispensing
Conglomerate Health Care Home Accessories Manufacturing
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Application EE Upgrade- Nexteer
Automotive, India
Copyright © 2019, JK Technosoft. All Rights
Reserved.
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1. QAD Upgrade
2. Customization
Progress
11.6 -
OpenEdge
QAD EE
2016
(GUI)
User Base
60
QAD
Integration
with Audit
JKT
Team Size
5
Servicing
from
2016EE
Client
Overview
• Nexteer is a global manufacturer of `steering and driveline products
• Nexteer operates 20 manufacturing plants worldwide with more than 10,000 employee
• Nexteer is the fourth-largest steering-parts supplier by market share
• Successful QAD 2016EE implementation For Nexteer Automotive which was earlier
running on 2014EE with GST patches only
• Full implementation for 2016EE with complete Finance Mapping along with Operation
side Process
• ROI - Helped in get accuracy into Finance and Operation data
• QAD 2016EE Financial Training to Nexteer IT Team
Value Add
Key Projects
• QAD Conversion from QAD 2014EE to QAD 2016 EE
• Full conversion from YAB for Finance and operation data
• Implementation of JKT-Audit Tool for Supplier Bank Tracking
• Conversion of complete Custom module for QAD 2016EE
• Deployment of new feature of 2016EE like Dashboard
• Provided End-To-End solution from Day to day operation
Current
Engagement
• Onsite QAD Application Support for QAD 2016EE
• 24x7 Offshore Progress DBA shared Support
• QAD Application Offshore support
Copyright © 2020 JK Technosoft. All Rights Reserved.
Case Study

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Tech Stack: Shared Service
Client: Multinational Commercial BankCurrentEngagement
• 24 x 7 x 365 monitoring of Database
availability which Includes database
operations status, database errors,
database files
• Monitoring of Database environments to
eliminate performance issues and potential
problems.
• Monitoring of Database user connections /
high water mark
• Monitoring of appserver connections, ODBC
/ Dataserver connections from the database
server.
• Monitoring the DR / SAND / TEST / DEV
site Replication
KeyProjects
• Windows server migration from 2003
XP to 2008 R2- This server holds the
Production DB’s
• Setup New Server to move the
Applications Areas / DB extents from
Windows to Linux Box.
• We maintain Data Availability up to
data.
ValueAdd
• Open Edge Management Tool to
monitor various Database operations.
• Scripts for monitoring database log file
growth which helps in analyzing errors
in log file faster and maintain disk
space.
• Automated Backup Copy to New File
system for Security Purpose, Which was
suggested and implemented by JKT.
• RCA done for Windows PROD server –
Production DB Backup Failure
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12. Copyright©2020,JKTechnosoft.
Tech Stack: Shared Service
Client: North America’s most diversified and successful private beverage companies
CurrentEngagement
• 24*7*365 monitoring of database
availability.
• Monitoring of database environment to
eliminate performance issues, CPU,
System Memory, backup and recovery
• Database reconfiguration and
reorganizations for performance
improvement
• Database Refresh
• Database Dump & Load and Index
Rebuild.
KeyProjects
• Setup of new database environment for
forecasting purpose.
• Setup of DR environment
• Reorganization of backup path
ValueAdd
• DR Activity
• Data Availability using AI mechanism
• Automated Test DB Refresh Activity
• Implemented QX-Tend DB for US site
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13. Copyright©2020,JKTechnosoft.
Tech Stack: Dedicated DBA Service
Client: World's leading providers of automobile engineering solutions and components
CurrentEngagement
• Offshore Progress DBA Support
• Offshore Oracle DBA Support
• Integration with third party tools like
Cyberquery / Stream serve / Optio
KeyProjects
• Oracle DBA / Progress support 8*5
• Database migration from 9.1D to Open
Edge for all business units
• Database Re-Structuring
• Build DBA Objects like Queue
Managers, Queues and channels
• Configured High Availability for
database
ValueAdd
• Automated DB Refresh Processes for
Progress and Oracle DB
• Data Availability using AI file
management for progress DB &
Recovery / Flash Recovery Area
Solution to prevent from data corruption
• Demonstrated ability to implement High
Availability, Work Load Management
and Fail Over, Disaster recovery
• Performed Database administration
work like tablespace monitoring, alert
log monitoring, space addition
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14. Copyright©2020,JKTechnosoft.
Tech Stack: Application SE Upgrade
Client: An American manufacturing companyCurrentEngagement
• Offshore Application migration from
older to newer version for 4 different
sites(North America, Japan, China &
Thailand)
• QAD Versions supported : QAD 2013 SE
/ QAD 2014 SE.
• Progress versions supported : OE 102B
/ OE 11.3
KeyProjects
• Upgradation of QAD to 2013 SE
(Thailand & Japan)/2014 SE(NA &
China) for business
• QAD - .NET Application Integration
• Developing custom programs.
• Implementing MSW/PSW &
Localization
ValueAdd
• Migrated from QAD 2009/2010 SE to
QAD 2013/2014 SE which has enabled
the user to access QAD modules
through GUI.
• Created opportunities to integrate the
QAD system with .NET and other third
party soft wares.
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Questions?
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I N D I A
Delhi
JK Technosoft Ltd.
A-2, Shopping Complex,
Masjid Moth, G.K. II,
New Delhi – 110048
Tel: +91 11 29222864-65
Fax: +91 11 29228048
NOIDA
F-2 & F-3, Sector-3
Noida – 201301, Uttar Pradesh
Tel: +91 120 4606200, 4606300,
4084500, 2539133
Fax: +91 120 4606277
BANGALORE
Indiqube – Grape Garden
33 Coconut Grove, 648/1/1, 1A
Cross, 18th Main,6th Block,
Koramangala,
Bengaluru – 560 095. Karnataka.
Phone No: 080-46724000.
MUMBAI
1st Floor, K. Raheja Platinum,
WeWork India
Sag Baug Road, off Andheri-Kurla
Road Marol,
Andheri East,
Mumbai – 400059
Maharashtra
Hyderabad
Dwarka Central, 4th Floor,
Plot No.-57, Hitech City Road VIP
Hills, Jaihind Enclave, Madhapur,
U N I T E D S T A T E S
Proserve Consulting Inc.
608, Fifth Avenue, Suite 401,
New York, NY 10020 USA
Tel: +1 212 265 1626
Fax: +1 212 586 4067
U N I T E D K I N G D O M
JK Technosoft (UK) Ltd.
Regus – Venture House, 2 Arlington
Square,
Bracknell, Berkshire, RG12 1WA,
United Kingdom
Tel : +44 (0) 1344 393032
N E T H E R L A N D S
JKT Netherlands B.V.
WTC The Hague Business Center,
Prinses Margrietplantsoen 33, 2595 AM
The Hague,
The Netherlands
Email : marketing@jktech.com
Thank You
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