John Dutton is a management consultant with decades of experience leading improvements for major firms around the world. He has worked at companies such as Intergraph, North Highland, Sabre Holdings, Arthur Andersen, and Boeing in roles involving management consulting, project management, and information technology. Dutton has provided services across many industries globally, with a focus on process improvement, project management, customer service, and organizational change. He prides himself on his leadership abilities, broad experience, integrity, and track record of delivering results and customer satisfaction.

1. What I can do for you… John Dutton

3. Most recently at Intergraph he led efforts at initiating a PMO office while managing and proposing new projects for some challenging customers as well. These efforts came to a close with a major slow down in the business.

4. He also worked at North Highland where he provided management and information technology consulting services to clients and at Sabre Holdings where he led global consulting and implementation services.

5. Prior to this effort he provided management consulting services to clients as a member of Arthur Andersen Business Consulting and then independently.

6. His career also includes leadership activities at Boeing in information systems management, financial management and large scale initiatives. John Dutton

8. He has provided services in a wide variety of industries and domains:John Dutton

9. Achievements 4 John Dutton

10. Achievements 5 John Dutton

11. Achievements 6 John Dutton

12. Achievements 7 John Dutton

13. Service Improvement Process Improvement Product Improvement Project Management Standards Customer Service Analytics Service Design & Deployment Sales Force Effectiveness Consultative Team Selling Process and Activity Analytics CQI/TQM Quality Programs GAP Analysis Best Practices Research Benchmarking New Product Development Target Costing Assessment and Deployment Voice of the Customer Stage Gate Methods Broad and deep business experience … Executive Enterprise Strategy Business Management Market /Competitive Intelligence Strategy Development Operational Strategies Enterprise Performance Management Mergers & Acquisitions Integration Financial Management Business Landscapes Business Assessments Industry Landscapes Value Mapping Competitive Analysis Reporting and Analysis Process Business Planning Economic Forecasts Multi-year/dimensional Models Budgeting & Multi-variatePlanning Profitability Analysis Advanced Cost Management People Human Performance & Organizational Effectiveness Stakeholder Analysis Change Management Employee Surveys Communication Planning Executive Coaching Group Facilitation Leadership Development Employee Development Programs Performance & Competency Management Organizational Transformation Change Management/Training Group Facilitation Technology Human Performance & Organizational Effectiveness Technology Proposals Systems Analysis Business Requirements Software Selections Systems Implementations (ERP, etc.) IT Strategies Systems Architectures Technology Maps Organization Transformation Database Design & Management Migration Planning Change Management Development Methods (Structured, Agile, etc.) 8 John Dutton

15. SOW Management

16. Project Estimation

17. Key Messages

18. Pricing Models

19. Margin Management

20. Billing Rates

21. Incentives

22. Resource Management

23. Impediments?

24. Distractions?John Dutton

25. Revenue, Margin & Utilization Improvements 10 Collaboration - sales/marketing , implementation and services? Customer needs - product/services evolution? Competitive Landscape - products and services Market position by industry and region? Impediments & incentives to achieve higher utilization? Assessments - product, skills, behaviors … ? Impediments to higher utilization? Current utilization tracking? Education and training? Executive sponsorship? Resources to support change? Current service model continuum? Current change management strategy? Organization readiness and resistance? "AS IS" - "TO BE" service methodology articulation? Project estimates/rate effects? Project quality control and tracking? Revenue enhancement opportunities? Obstacles to improving project margins? Current project planning/estimating standards? Organization commitment to Project Management? John Dutton

27. Value Maximization

28. Usability

29. OtherSelf-service? Customized Workshops? Training Events? Subscriptions? Stakeholder Analysis? Readiness Assessment? Communications? Help Desk Access? Service Tiers? Bundled or Unbundled? Hosting? Root Cause Analysis Incident Resolution Fees Proposals Estimates Gap Analyses? Recommendations? Business Cases Opportunities for more benefits from best utilization? Product Upgrades/Enhancements? John Dutton

30. 12 Project Management Processes & Practices … R – responsible, process owner A – approves, accountable C – communicates, confers, collaborates E – executes the effort One possible solution - an example for process improvement … John Dutton

32. Employee development.

33. Organization transformation.

34. Succession planning.Example Profiles: Tim Nelson New Product SME Observations & Feedback Development Planning Work Assignments Julie Holt Product Development Observations & Feedback Development Planning Work Assignments John Dutton

36. Include strong abilities in interpretation, leadership, innovation, synthesis, communications, initiative, team player, mentoringand research & analysis .

38. Organization Change Management

39. Strategy Articulation

40. Solution Architectures

41. Process Improvement

43. I apply various administrative practices in managing, monitoring teams.

45. Focus on practical matters and special interests.

47. Collaborative activities and decisions.

48. Intelligent teaming and collaborative sales.

49. Customers firstJohn Dutton

51. Broad and deep experience

52. Integrity in relationships and services

53. Mutual respect in interactions

54. Collaboration and teamwork

55. Program success and customer satisfaction

56. Bias for making change happen

57. Industry and consulting experienceJohn Dutton