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  1. 1. $6.7 Trillion+ by 2020 & Growing ParcelKiosk. Copyright © 2017. All rights reserved 2 #1 CHINA $562.66B Ecommerce Spending • Avg. Internet user is 25yrs old • Shopping is fastest growing online activity #1 USA $349.06B Ecommerce Spending • 72% of SMB’s don’t sell online • PC purchases greater than mobile #1 UK $93.89B Ecommerce Spending • 33% of online sales occur after 6PM • Online sales are 13% of economy #1 JAPAN $79.33B Ecommerce Spending • 97% of internet users shop online • Favourite online activity is reading email #5 DE $74.46B Ecommerce Spending #5 FRA $42.62B Ecommerce Spending #5 KOR $36.76B Ecommerce Spending #5 CAN $28.77B Ecommerce Spending #5 RUS $20.30B Ecommerce Spending #5 BRA $18.80B Ecommerce Spending x2 Average order value (AOV) for repeat customers is twice as high as for first-time customers 3 Multi-channel shoppers spend 3 times more than single-channel shoppers 53% 53% of global internet users have made an online purchase in 2016 approx. that's 1 Billion $1,800 Total average eCommerce spend per customer of the year is estimated to be $1,800 in the US and 1,600 in the UK. 3,500 The availability of marketing tools for e-commerce has exploded – over 3,500 different types of MarTech on the market in 2016 40% 40% of US males aged 18-34 say they would ideally buy everything online, compared to 33% of females in the same age bracket. 3 Top 3 traffic sources for Ecommerce sites: Organic (22%) and CPC (19%). Display and social account for just 1 and 2% 43% 43% of e-commerce traffic comes from Google search (organic) and 26% comes from Google AdWords 1 in 5 1 in 5 searches on US android mobile app are voice searches – Does your e-commerce SEO strategy reflects this? 55% 55% of US Pinterest users use it for finding products 8%E-commerce sales account for just 8% of total retail sales in the IS and 14% in the UK – so still lots of room for growth! 7 It’s 7 times more expensive to get a new customer than retain an existing one $6.7 trillion B2B eCommerce sales are expected to outgrow B2C sales, reaching 6.7 trillion USD by 2020 Source: http://www.digitalinformationworld.com
  2. 2. Biggest obstacles for eCommerce growth ParcelKiosk. Copyright © 2017. All rights reserved 3 Customer Centric Customer Loyalty 47% of customers will switch because of poor customer service. 53% of adults living in high income households (<$200k) will switch for the sake of using a coupon Online Customer Experience 90% say good experience is critical. 68% say they switched to an alternative site because of poor experience. Returns 64% of US retailers said free shipping was their most effective holiday promotion. This includes free outbound and returns. Retailers prefer shipping options over price to recover. Cart Abandonment 68% of online shoppers leave their carts without completing their check- out process. Payment or freight options, alongside a complex summary were highlighted as key factors. Credit: Kaleigh Moore, Aug 2016, SessionCam.com | Credit: Chris Hutchins, MotionPoint.com
  3. 3. Retailer Centric Infrastructure  Server location – load balancing & redundancy  Supply chain - WMS  Payment options and related data laws Logistics / Geopolitical Status  Cross border challenges related to Import regulations, tariffs and taxes  Address database, Order Validation  Last mile shipping & returns process  Product packaging and carrier compliance In-market Customer Support  Relevant local market support channels  Local phone number  Language translation Biggest obstacles for eCommerce growth ParcelKiosk. Copyright © 2017. All rights reserved 4 Credit: Kaleigh Moore, Aug 2016, SessionCam.com | Credit: Chris Hutchins, MotionPoint.com
  4. 4. ParcelKiosk. Copyright © 2017. All rights reserved 5 Parcel Origin Warehouse  3PL  Freight Forwarders  Distribution Hub  Manufacturers (OEM) Small & Medium Businesses  Small to Medium Offices  Serviced Premises, Hotels, etc.  Corporate mailrooms  eBay resellers  Individuals Click & Collect  Retail outlets (PUDO)  Parcel Consolidators  Locker boxes Carrier  National Post Office  Private Couriers
  5. 5. ParcelKiosk.Copyright© 2017.All rightsreserved 6 Reduce Shipping Cost Reduce Revenue Pilferage Optimise Performance & Integrate Cut Queue Time Improve Customer Footfall Improve Order to Ship Performance
  6. 6. ParcelKiosk.Copyright© 2017.All rightsreserved 7 Today:  Standard box sizes: Small, Medium and Large  Excessive use of packaging  3 carrier contracts: domestic, national and international  Manual measurements  Online order booking  Post office queues  PUDO’s for collect only
  7. 7. ParcelKiosk. Copyright © 2017. All rights reserved 8 2 Express parcel ready solution 1 Small footprint & easy to use 3 Self-service capable 5 Dimension & weight measure ready 4 Easy to integrate with external shipping and warehouse platforms 7 Image capture and OCR capable 6 Capable of printing shipping labels
  8. 8. Ideal market segments are: Warehouse Carrier Segments require integration with their platform for onward processing 42% surveyed said improving their Order to Ship timeline would drive retention ParcelKiosk. Copyright © 2017. All rights reserved 9
  9. 9. ParcelKiosk. Copyright © 2017. All rights reserved 10 2 Access to negotiated volume rates 1 Access to over 10 carriers 3 Capture exact package measurements 5 Print carrier compliant labels 4 No carrier contracts or volume commitments required 7 Single site for multi-carrier track and trace 6 Integrates with carriers Individual Small Business
  10. 10. Ideal market segments are: Segments require integration with a multi-carrier shipping platform 82% feel the need to automate or outsource Small & Medium Businesses Click & Collect 78% surveyed want dynamic weighing and multi-carrier engagement ParcelKiosk. Copyright © 2017. All rights reserved 11 Individual Small Business
  11. 11. Thank You Rohan Mathur