Providing an exceptional customer service is the result of picking the right strategy, technology, processes and many more. Here are three innovative technologies that are driving today's customer services.

1. TRANSFORMING CUSTOMER
SERVICE THROUGH
INNOVATIVE TECHNOLOGY

2. 40%
of all data analytics
projects will relate
to one or another
aspect of customer
experience
Technology has been continuously
disrupting the way businesses connect
with their customers.
According to a survey from Gartner,
47%
of organisations will
use chatbots for
customer care

3. Customers today expect their choice of
brands to be present everywhere and
available 24x7.
Many brands have understood and realised
that the survival is not solely based on
delivering products or services, but on
delivering an outstanding customer
experience.
Here are 3 technological innovations that
have taken customer experience to a
completely next level.

4. AI Driven
Customer
Service
1
Technologies such as
virtual agents, chatbots
will take up the lead in
responding to customers.
Real-time analysis
software backed-up with
AI will interpret customer
emotions, intentions, &
social behaviours to
predict & manage
customer reaction.

5. Increased Use
Of Analytics
2
Analytical tools are
opening up opportunities
for call centers to monitor
and improve metrics such
as call times, employee
performance and
efficiency, customer
satisfaction and so on.

6. Omnichannel
Experience
3
Brands are redefining the
ways to connect with the
customers through the
omnichannel experience.
Omnichannel experience
ensures services,
responsiveness, and quality
of service received on both
individual and across
channels are equally high.

7. Call Center Hosting (CCH) is a leading
and globally recognized provider of
call center hosting solutions.
We offer a complete software-based
call center setup for the start-ups,
SMBs, and enterprise which includes
predictive dialer, auto dialer and
inbound and outbound call center
solutions.
For more information, call us at +1-
800-346-4974
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9. References
How are innovative technologies transforming customer service?
Call Center Trends 2018: 5 Things To Watch
What Makes a Customer Support Trend Dominate In The Year 2018
How Technology Will Drive the Customer Experience of the Future