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Transforming Customer Service Through Innovative Technology

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Providing an exceptional customer service is the result of picking the right strategy, technology, processes and many more.
Here are three innovative technologies that are driving today's customer services.

Veröffentlicht in: Technologie
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Transforming Customer Service Through Innovative Technology

  2. 2. 40% of all data analytics projects will relate to�one or another aspect of customer experience Technology has been continuously disrupting the way businesses connect with their customers.� According to a survey from Gartner, 47% of organisations will use chatbots�for customer care
  3. 3. Customers today expect their choice of brands to be present everywhere and available 24x7. Many brands have understood and realised that the survival is not solely based on delivering products or services, but on delivering an outstanding customer experience. Here are 3 technological innovations that have taken customer experience to a completely next level.
  4. 4. AI Driven Customer Service 1 Technologies such as virtual agents, chatbots will take up the lead in responding to customers. Real-time analysis software backed-up with AI will interpret customer emotions, intentions, & social behaviours�to predict & manage customer reaction.
  5. 5. Increased Use Of Analytics 2 Analytical tools are opening up opportunities for call centers to monitor and improve metrics such as call times, employee performance and efficiency, customer satisfaction and so on.
  6. 6. Omnichannel Experience 3 Brands are redefining the ways to connect with the customers through the omnichannel experience. Omnichannel experience ensures services, responsiveness, and quality of service received on both individual and across channels are equally high.
  7. 7. Call Center Hosting (CCH) is a leading and globally recognized provider of call center hosting solutions. We offer a complete software-based call center setup for the start-ups, SMBs, and enterprise which includes predictive dialer, auto dialer and inbound and outbound call center solutions. For more information, call us at +1- 800-346-4974� About Us
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  9. 9. References How are innovative technologies transforming customer service? Call Center Trends 2018: 5 Things To Watch What Makes a Customer Support Trend Dominate In The Year 2018 How Technology Will Drive the Customer Experience of the Future