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Selling Mobile Customer Satisfaction Programs to Retail & QSR The OnePoint mobile survey channel enables “in the moment” and “in location” like no other methodology  Jim Schwab, SVP N America [email_address]
Purpose of this deck……. As a partner focused Mobile Survey solution provider OnePoint’s main priority is to help our partners be successful in generating new revenue and growth within existing accounts. We have had many requests to help our agency partners better understand how to position and sell Mobile Csat based solution to multi-location retailers and restaurants. While we train our partners in the functionality of our Mobile Survey Platform there are a number of key best practices outside of the technology platform that are critical to successful sale.
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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Mobile Insight Channel
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Mobile Insight Channel
[object Object],[object Object],[object Object],[object Object],[object Object],Mobile Insight Channel
Invitation Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Invitation Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Invitation Process ,[object Object],[object Object],[object Object],[object Object]
Some best practices ,[object Object],[object Object],[object Object],[object Object],[object Object]
Tie results to locations ,[object Object],[object Object],[object Object],[object Object]
How many completes do I need? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How does mobile in store in location fit into my overall program and objectives ,[object Object],[object Object]
Examples and case studies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Examples and case studies ,[object Object],[object Object],[object Object],[object Object],[object Object]
Examples and case studies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Examples and case studies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Notes: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Mobile Sat Measurement Retail & QSR

  • 1. Selling Mobile Customer Satisfaction Programs to Retail & QSR The OnePoint mobile survey channel enables “in the moment” and “in location” like no other methodology Jim Schwab, SVP N America [email_address]
  • 2. Purpose of this deck……. As a partner focused Mobile Survey solution provider OnePoint’s main priority is to help our partners be successful in generating new revenue and growth within existing accounts. We have had many requests to help our agency partners better understand how to position and sell Mobile Csat based solution to multi-location retailers and restaurants. While we train our partners in the functionality of our Mobile Survey Platform there are a number of key best practices outside of the technology platform that are critical to successful sale.
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