Einat Shimoni Analyzes Trends in Enterprise Apps, BI and Cloud

Einat Shimoni Copyright@2014
Do not remove source or attribution
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Einat’s World
Einat Shimoni, VP and senior analyst
 Einat Shimoni is a EVP and senior analyst at STKI.
 Einat has been analyzing and researching enterprise applications, knowledge and analytics markets
for the past 17 years. Her research covers various Enterprise Applications areas, such as ERP, CRM,
Social CRM, BI & Analytics, BPM, Web and social media tools..
 She provides in-depth analysis on these markets with a special emphasis on the Israeli IT market
reality. She frequently lectures at conferences, courses and workshops.
 Einat holds a BA in social studies from Bar-Ilan University and an MBA from Tel-Aviv University.
What I cover
 Enterprise Application Strategies : ERP, CRM and Vertical core suites, SaaS
 Knowledge Management Strategies: ECM, enterprise search, collaboration, web 2.0 in the
organization
 Business Intelligence and Analytics Strategies
 Enterprise Portal Strategies
 BPM - Business Process Management- Strategies
 MDM

Round Tables 2013
TopicDateAnalyst
Business Intelligence and Analytics - the next generation29.04.13Einat Shimoni
Enterprise Portals and Social networks11.11.13Einat Shimoni
SAP user organizations16.12.13Einat Shimoni

Upcoming Round Tables 2014
TopicDateAnalyst
Enterprise search and text analysis30.04.14Einat Shimoni
Analytics - the next frontier12.05.14Einat Shimoni
API and Filters Economy14.05.14Einat Shimoni, Pini Cohen, Galit Fein
Trends in Learning Mngt Systems26.05.14Einat Shimoni, Galit Fein
SAP HANA23.06.14Einat Shimoni, Pini Cohen

Inquiries
Cloud
Applications 45%
Infrastructure + Operation 18%
Security + Cyber 12%
IT Organisation 10%
Network 5%
Mobile
4%
Cloud
3%
Open
Source
3%
Inquiries Dec 13- March 14
Applications
Infrastructure + Operation
Security + Cyber
IT Organisation
Network
Mobile
Cloud
Open Source

Trends - Einat
Becoming process-oriented. If it's not a part of a business
process, it is doomed to fail
The next wave of BI projects will be analytics, and most of
the organizations still haven't begun to realize the great
potential that analytics can offer
The main emphasis is the (internal) user experience. In ERP
this means increased investment in UI, portals and mobile
Text analytics is HOT! Organizations are willing to try it
and we are going to see many pilots and POCs
New channel/digital/ point of interaction mini-projects that
create an "instant" impact on customer experience
Knowledge
Management
ERP
BI and Analytics
BI and Analytics
CRM

Trends - Einat

Cloud
‫דו‬ ‫פי‬ ‫על‬"‫ענן‬ ‫במחשוב‬ ‫שימוש‬ ‫דפוסי‬ ‫בנושא‬ ‫מטריקס‬ ‫ח‬:
• ‫ענן‬ ‫במחשוב‬ ‫השימוש‬ ‫בהיקף‬ ‫גידול‬ ‫לחול‬ ‫צפוי‬ ‫הקרובה‬ ‫בשנה‬
‫טכנולוגיים‬ ‫פיילוטים‬ ‫עבור‬:‫מ‬-20%,‫שימוש‬ ‫עושים‬ ‫כבר‬ ‫אשר‬
‫זה‬ ‫לצורך‬ ‫בענן‬,‫לכ‬-45%.
‫ארגוניות‬ ‫אפליקציות‬ ‫הפעלת‬ ‫לצורך‬:‫מ‬-24%‫לכ‬-43%.
‫ובדיקות‬ ‫פיתוח‬ ‫לסביבת‬:‫מ‬-11%‫לכ‬-30%.
‫ליישומי‬BI ‫ו‬- Big Data :‫מ‬-5%‫לכ‬-21%.
‫ליישומי‬‫ושחזור‬ ‫גיבוי‬:‫מ‬-18%‫לכ‬-48%.
• ‫כ‬-13%‫ה‬ ‫את‬ ‫הקרובה‬ ‫בשנה‬ ‫להעביר‬ ‫בכוונתם‬ ‫כי‬ ‫ציינו‬-
Productivity Tools ‫לענן‬.
Source: STKISource: Matrix
‫סקר‬Matrix ‫סקר‬STKI

Cloud
Source: Bynet
‫סקר‬Bynet ‫סקר‬Delloite
Source: Delloite

API Economy
Source: STKI
‫סקר‬STKI
Source: CA
‫סקר‬CA

ERP
‫סקר‬Delloite
Source: Delloite
Source: Computer Economics 2014
‫גלובליים‬ ‫נתונים‬-Computer Economics

Big Data
Source: EMC
83%‫דיווחו‬ ‫בישראל‬ ‫מהמשיבים‬,‫שלהם‬ ‫בארגונים‬ ‫ההחלטות‬ ‫את‬ ‫לשפר‬ ‫ניתן‬ ‫כי‬
‫בנתונים‬ ‫יותר‬ ‫טוב‬ ‫שימוש‬ ‫באמצעות‬,‫ו‬-57%‫אישרו‬,‫שלהם‬ ‫הבכירים‬ ‫שהצוותים‬
‫בעלות‬ ‫עסקיות‬ ‫החלטות‬ ‫לקבל‬ ‫מנת‬ ‫על‬ ‫דאטה‬ ‫ביג‬ ‫מבוססות‬ ‫תובנות‬ ‫על‬ ‫סומכים‬
‫אמתי‬ ‫לשינוי‬ ‫פוטנציאל‬.
●44%‫ניתוח‬ ‫בטכנולוגיות‬ ‫משימוש‬ ‫כתוצאה‬ ‫תחרותי‬ ‫יתרון‬ ‫השיגו‬ ‫מהמשיבים‬
‫דאטה‬ ‫ביג‬,‫ו‬-52%‫מאמינים‬,‫אלו‬ ‫תהיינה‬ ‫בעתיד‬ ‫שתצלחנה‬ ‫שהתעשיות‬
‫זה‬ ‫מסוג‬ ‫בכלים‬ ‫המשתמשות‬.
●60%‫הסכימו‬ ‫מהמשיבים‬,‫כחיוניות‬ ‫עצמן‬ ‫תוכחנה‬ ‫דאטה‬ ‫ביג‬ ‫שטכנולוגיות‬
‫מקוונות‬ ‫מתקפות‬ ‫נגד‬ ‫והגנה‬ ‫בזיהוי‬.‫קריטי‬ ‫להיות‬ ‫עשוי‬ ‫זה‬ ‫נתון‬,‫שרק‬ ‫כיוון‬60%
‫בטוחים‬ ‫בישראל‬ ‫מהמשיבים‬,‫את‬ ‫ולאחזר‬ ‫מלאה‬ ‫בצורה‬ ‫להתאושש‬ ‫ביכולתם‬ ‫שיש‬
‫הצורך‬ ‫במקרה‬ ‫שלהם‬ ‫הנתונים‬ ‫מלוא‬.
‫זאת‬ ‫לעומת‬:
●‫ל‬-19%‫מהחברות‬,‫בישראל‬ ‫שנסקרו‬,‫להטמעת‬ ‫תכניות‬ ‫זה‬ ‫בשלב‬ ‫אין‬
‫דאטה‬ ‫ביג‬ ‫טכנולוגיות‬.‫התקציבי‬ ‫שהנושא‬ ‫בעוד‬(62%)‫החשוב‬ ‫השיקול‬ ‫את‬ ‫מהווה‬
‫עסקיות‬ ‫החלטות‬ ‫בקבלת‬ ‫ביותר‬,‫ביותר‬ ‫הנפוצה‬ ‫שהסיבה‬ ‫הרי‬,‫כמעכבת‬ ‫שצוינה‬
‫דאטה‬ ‫ביג‬ ‫של‬ ‫אימוץ‬,‫היא‬"‫עסקי‬ ‫מבחן‬ ‫מקרה‬ ‫היעדר‬-ROI‫ברור‬(42%.")
‫ה‬ ‫בתחום‬ ‫חידושים‬ ‫לאמץ‬ ‫ממשיכות‬ ‫בישראל‬ ‫שחברות‬ ‫בעת‬-IT ,‫לתחרות‬ ‫כאמצעי‬
‫ועולמית‬ ‫מקומית‬:
●‫הם‬ ‫בישראל‬ ‫מידע‬ ‫טכנולוגיית‬ ‫באימוץ‬ ‫שינוי‬ ‫המעודדים‬ ‫העסקיים‬ ‫השיקולים‬
‫עסקיים‬ ‫תהליכים‬ ‫כלל‬ ‫בדרך‬/‫תפעולית‬ ‫יעילות‬(52%),‫לשוק‬ ‫ההגעה‬ ‫זמן‬ ‫ושיפור‬
‫ושירותים‬ ‫מוצרים‬ ‫של‬(30%.)
●76%‫טכנולוגיות‬ ‫להשקעות‬ ‫מתייחסים‬ ‫שלהם‬ ‫העסקים‬ ‫כי‬ ‫דיווחו‬ ‫מהמשיבים‬
‫שלהם‬ ‫היעדים‬ ‫להשגת‬ ‫אסטרטגית‬ ‫דרך‬ ‫כאל‬.
●70%‫בתחום‬ ‫החדשנות‬ ‫קצב‬ ‫יהווה‬ ‫הבאות‬ ‫השנים‬ ‫בשלוש‬ ‫כי‬ ‫מאמינים‬
‫המידע‬ ‫טכנולוגיית‬‫בארגון‬ ‫הנדרשים‬ ‫הכישורים‬ ‫על‬ ‫השמירה‬ ‫מבחינת‬ ‫אתגר‬.
●61%‫מאמינים‬ ‫בישראל‬ ‫מהמשיבים‬,‫ובידע‬ ‫בכישורים‬ ‫מחזיק‬ ‫שלהם‬ ‫שהארגון‬
‫העסקיים‬ ‫העדיפויות‬ ‫בסדרי‬ ‫בהצלחה‬ ‫לעמוד‬ ‫מנת‬ ‫על‬ ‫הנדרשים‬.
●67%‫מסכימים‬ ‫בישראל‬ ‫מהמשיבים‬,‫עם‬ ‫להתמודדות‬ ‫ביותר‬ ‫הגדול‬ ‫שהחסם‬
‫תרבותי‬ ‫הינו‬ ‫עסקיים‬ ‫עדיפויות‬ ‫סדרי‬.
Source: Telecomnews
Source: STKI

Data Warehouse / Business Intelligence
Source: Computer Economics 2014

Systems of Engagement ecosystem
Web Mobile Social
Face-to-
Face
Contact
Center
Doc.
Output
(coupons etc.)
Channels
UX & the customer journey
Alerts &
Events
Persona
lization
Analytic
filters,
NBA
Digital
Analytics
Cross &
Up-sell
Aggregation
frameworks
Enablingtechnologies:
NLP;Semantics;Predictiveanalytics;APIs(Rest);Eventengines
/CEP,Personalizationengines,contentmng.,Bigdata
technologies,Recommendationenginesetc.
Marketing
suites
Campaigns
analytics, execution,
optimization
Ecommerce Suites
Payment, Order,
Fulfillment, Catalogue,
Pricing, PIM
Social Listening
Platforms
Sentiment Analysis
Applications
Back-end processes
APIs & Filters
Customer experience analytics
Web and Mobile
development
platforms

(B2C) Ecommerce packages in Israel
Package Rep in Israel
Hybris (an SAP company) SAP Israel
IBM - Websphere Commerce IBM Israel
Oracle (ATG) Oracle Israel
Digital Insight (NCR) I.E Mittwoch
ACx Matrix
IT Signature Ness-Pro
Netsuite NetCloud
Magento (open source ecommerce) RealCommerce
Every company is a “selling” company - of a product, information or service

Systems of Engagement ecosystem
Web Mobile Social
Face-to-
Face
Contact
Center
Doc.
Output
(coupons etc.)
Channels
UX & the customer journey
Alerts &
Events
Persona
lization
Analytic
filters,
NBA
Digital
Analytics
Cross &
Up-sell
Aggregation
frameworks
Enablingtechnologies:
NLP;Semantics;Predictiveanalytics;APIs(Rest);Eventengines
/CEP,Personalizationengines,contentmng.,Bigdata
technologies,Recommendationenginesetc.
Ecommerce Suites
Payment, Order,
Fulfillment, Catalogue,
Pricing, PIM
Social Listening
Platforms
Sentiment Analysis
Applications
Back-end processes
APIs & Filters
Customer experience analytics
Web and Mobile
development
platforms
Marketing
suites
Campaigns
analytics, execution,
optimization

CEM and multi-channel in Israel – part 1
Package Description Rep in Israel
Oracle - Rightnow Multi-channel service, SaaS
Oracle Israel
Oracle - Inquira Multi-channel knowledge management
Vitrue Social media “sniffer” and publisher
Involver Building social media apps
LikeBillions
Connecting digital customers to call center
leads
Bynet
Salesforce Chatter Social media Salesforce
Salesforce Ideas Customer Innovation platform Salesforce
MCx Multi Channel Platform Matrix
Loyalty Lab (Tibco) Loyalty management, SaaS Yael Software

CEM and multi-channel in Israel – Part 2
Fanzila Social CRM Ness
Gigya Social CRM Ness
Cexpert Chat-center management YouCC
Walkme Customer online guidance (EPSS) for web JohnBrybe
Wizsupport Online sales and support agent
Live Person Online real-time engagement solutions
Freeform
DOCCM (Document Output for Customer
Communications management)
Freeform
Very dynamic market!
STKI expects many additional solutions to enter the market in 2014

New Category: Customer Experience Analytics
•Analysis of customer experience in various digital channels (web, mobile, social)
•Ability to drill down to specific individual sessions )to “close the deal”(
•Control the messages customers are receiving at any given time
•Spot patterns in your digital channel
•Connect digital customer experience data to customer transactional data (CRM/DW)
Company in IsraelProduct
IBMTealeaf
NessClarysite
Mia ComputersSAS CXA (Customer
Experience Analytics)
Source: Forrester

Marketing management platforms in Israel
Microsoft Marketing Pilot Marketing platform Microsoft Israel
Oracle – Eloqua, Responsys Cloud based marketing automation Oracle Israel
Salesforce Marketing Cloud Social marketing cloud Salesforce
iDocs Marketing automation - communication Ness
Unica Marketing Suite, optimization IBM
SAS Marketing Suite, Campaigns optimization Mia computers
Marketo Marketing platform ServiceWise
SAP RTOM (Real time marketing) SAP Israel
Teradata - Aprimo Marketing platform I.E. Mittwoch

Web content management tools: Players in Israel – Part 1
Company Product Name Integrators
Microsoft Sharepoint
Ewave,Matrix, Malam-Team, Advatnech, Elad, Bynet SW,
HP, Consist, Yael, SQlink, One1, Aman, Realcommerce, Ness
& more…
IBM Websphere Portal Matrix, IBM, Webtech, Novilis
Bynet
Sitecore Bynet
EZ Content Bynet
Matrix Digital
Acx (Scepia) Matrix Digital
EPIserver Matrix
Telerik )Sitefinity – product) Matrix
Realcommerce RealCMS Realcommerce
Consist CMS (PHP) Consist

Web content management tools: Players in Israel – Part 2
Company Product Name Integrators
Ewave eGenCMS 2.0 Ewave
Interwoven
(Autonomy – HP) Xioma Xioma
Oracle Israel
Oracle Web Center
Matrix, Ewave, Coral, Taldor, Advantech, Unitask, Qesem,
ONE1, HP
Oracle ATG Oracle, Cognity, Ewave
SAP Israel SAP Portal IBM, One1(Xact), Ness, HP, Taldor, Malam-Team and more
Salesforce Site.com Blat-Lapidot

WCM Open Source
Product Name Israeli specialists (partial list):
Joomla Consist, WebTech, Matrix
Drupal Realcommerce, Ewave, Consist, Linnovate, Matrix
Wordpress Ewave, Ness, Matrix
Cuyahoga (Open Source on Microsoft platform) Aman
Umbraco Sqlink (new media), Matrix
Liferay WebTech, Malam-Team, Matrix
Nopcommerce (open source
e-commerce, shopping cart)
Matrix
Dot Net Nuke Malam-Team
Consist PHP-based CMS product

Web Analytics
Product Name Israeli specialists (Partial list):
ClickTale SQlink (new media)
Crazyegg SQlink (new media)
Web Trends Bynet
Google Analtycs + Urchin (on premise)
IBM Coremetrics IBM
Clicktracks
Piwik (open source)
Aternity Ness-Pro

WCM Selected wins – 2013 (Partial list)
• Liferay (open source): Bezeq Beinleumi (Malam-Team)
• Sharepoint 2013: Mevaker Hamedina (Malam-Team), Mifal Hapais
(Malam-Team), Jerusalem municipality (SQlink), Gidrom (SQlink)
• Umbraco (open source): Hilan (SQlink), Hamat Gader (SQlink),
Ramat Gan water (SQlink)
27

Sales staff
Service
Agents
Marketing
staff
Procurement staff
HR Staff
Employees
Finance dept.
employees
Logistics
staff
Manufact.
staff
28
Knowledge/Content
Management
Logistics
Finance
Industry-
Specific
Solutions
Legacy
Systems
Sales
Automation
Marketing
Automation
Mobile Sales
(Prod. CFG)
Field
Service
Financial
Data Mart
HR
Data Mart
Product
Data Mart
Closed-Loop Processing
(EAI Toolkits, ETLM tools,
Embedded Mobile Agents)
Customer
Data Mart
Order
Data Mart
Operational
SCM
ERP
CRM
Manufacturing
Execution
Warehouse
Management
Transportation
Management
Transportation
Planning
Distribution
Planning
Supply
Planning
Manufacturing
Planning
Order
Management
Service
Automation
Web/
Intranet
Human
Resources
Manu-
facturing
Demand
Planning
Analyze
Design
Build
Deliver
Data
Warehouse
Product
Lifecycle
Systems of records architecture

CRM Packages & Integrators in Israel (Part 1):
Package Description Rep in Israel Integrators
Oracle Fusion CRM SaaS and on-premise
Oracle Israel
ManofIT, Unitask, Taldor, One1
Oracle – Siebel On-premise CRM suite
Taldor, IBM, Matrix (BeyondIT), Unitask
(+Exscientia), TATA-TCS, Yael
Rightnow Service multi-channel, SaaS Yael Software
Oracle - Peoplesoft CRM suite on premise Matrix
Salesforce.com SaaS CRM suite Salesforce
Blat-Lapidot, Service Wise, ONE1,
Cloudius, Balink, Delloite Touche, IBM
SAP CRM CRM suite on premise / SaaS SAP Israel
Ness, Advantech, ValuePlus, Fishman
Dambo
Microsoft Dynamics
CRM
New version- SaaS and off-
premise
Microsoft Israel
Partial list: Matrix, ,Elad, e4D,
Advantech, Malam-Team, Aman,
Prodware, SIT, Ness, One1, YouCC,
Eternity…

CRM Packages & Integrators in Israel (Part 2):
Package Description Rep in Israel Integrators
MEGA Center On premise Yael Yael
Pivotal On premise One1 ONE1
Netsuite SaaS NetCloud
MyBusiness SaaS MyBusiness MyBusiness
Amdocs (Clarify) On Premise Amdocs Amdocs
Cemax On Premise Cemax Cemax
Zoho CRM SaaS HolisticCRM HolisticCRM

Positioning Methodology
Israeli vendor positioning
Not a technological positioning, refers only to Israeli market, focused on the
enterprise sector (not SMB)
 X axis (Market Presence): Market penetration (sales + installed
base+ clients perspective)
 Y axis (Local Support): localization, support, Local R&D center,
number and quality of SIs, etc.
 Vendors to watch: Israeli market new-comers
STKI positioning represents the current Israeli market and not necessarily what
we recommend to our clients

Operational CRM - Israeli Market Positioning 2014
LocalSupport
Market Presence
Microsoft
Oracle Siebel
Salesforce
SAP
Pivotal
Peoplesoft
MEGA Center This analysis
should be used
with its
supporting
documents
Netsuite

CRM Selected wins – 2013 (Partial list)
•Microsoft: Minhal Shilton Mekomi (XRM, Malam-Team), AMG (Malam-Team), Mevaker
Hamedina (Malam-Team), Metronit (Malam-Team), Ikea (Prodware), Madaness – CIM solution
from Matrix, Delek Motors (Elad), Tmura (Elad), Joint (XRM, Elad), Nir Barkat – campaign (Elad),
Meida Knassim (Elad), Branco Weiss (Elad), M. of Education (Elad), Shaam (Elad),
•Microsoft online: Brom (Matrix), Brinx (Matrix), Supercom (Elad), Coloplast (Elad), Niro (Elad)
•Upgrades: Migdal (Malam-Team), Danel (Matrix), Meitav Dash (Matrix), Abbott (Matrix),
Bank Igud (Matrix)
•Oracle Siebel (On Premise): Phoenix (Axcentia-Unitask)
•Expansions in IDF, M. of Prime Minister, Metronit, Ituran (Matrix), Clalit Health Services
•Oracle RightNow (e-Service): Vaad Horim Artzi (Yael)
•SAP CRM: Given Imaging (One1 - Hana), several XRM projects, expansions in Supersol and Clal,
Nilit (Ness), Telit (Ness), Samelet
•Salesforce: Bank Leumi (SF+Blat Lapidot), Stratasys, Teva, SodaStream, Exlibris, Strauss Water,
Starhome, Landa Labs, Bank Ofek, Magal, Mediamind, James Richardson, Conduit, Medix
33

Contact Center Knowledge Management
KMS - Lighthouse
Knowledgebase for service agents
and web self service
Aman
Oracle - Inquira Multi-channel knowledge management Oracle Israel
Oracle - Rightnow Service, e-Service, Customer Self Service Oracle Israel
Kana (acquired by Verint) Multi-channel service Omnitech (SRL)
Moxie Software Multi-channel service Business Solutions
Braini Knowledgebase for service agents (SPS based) Matrix
Elad Knowledgebase for service agents (SPS based) Elad
Clearmesh Knowledge management Difdoof, Ness-Pro
Contact 360 - Advantech
Contact center solution, includes training, KM,
optimization
Advantech
SQlink (Tvuna Millenium) Knowledgebase for service agents (SPS based) SQlink (Tvuna Millenium)
Cexpert Knowledgebase for Chat contact center (Lync based) YouCC
Microsoft (Parature acquisition) Cloud-based Customer Self Service Microsoft Israel

CRM Consultants in Israel - Partial List
 Accenture
 Alternative
 B-Pro
 Deloitte Touche
 IT solutions
 Lior Luria
 Matrix (Beyond IT, Customer experience)
 Meteor
 Ness (Synergy)
 Nogamy * Alphabetical order, not a ranking!
 Sensecom
 Widelink
 Value Plus
 Several independent advisors

Sales staff
Service
Agents
Marketing
staff
Procurement staff
HR Staff
Employees
Finance dept.
employees
Logistics
staff
Manufact.
staff
36
Knowledge/Content
Management
Logistics
Finance
Industry-
Specific
Solutions
Legacy
Systems
Sales
Automation
Marketing
Automation
Mobile Sales
(Prod. CFG)
Field
Service
Financial
Data Mart
HR
Data Mart
Product
Data Mart
Closed-Loop Processing
(EAI Toolkits, ETLM tools,
Embedded Mobile Agents)
Customer
Data Mart
Order
Data Mart
Operational
SCM
ERP
CRM
Manufacturing
Execution
Warehouse
Management
Transportation
Management
Transportation
Planning
Distribution
Planning
Supply
Planning
Manufacturing
Planning
Order
Management
Service
Automation
Web/
Intranet
Human
Resources
Manu-
facturing
Demand
Planning
Analyze
Design
Build
Deliver
Data
Warehouse
Product
Lifecycle
Systems of records architecture

ERP Packages & Integrators: Part 1
Package Israel Rep Integrators
Oracle e-Business Suite Oracle Israel ONE1, Advantech, Yael, Unitask, Oracle consulting, HP, PWC, TATA (TCS Israel)
SAP
SAP Israel
Ness, IBM, Taldor, Advantech, Malam-Team, HP, TATA (TCS Israel), Accenture, Aman, Matrix,
One1 (Xact), IGC (Financials), S.D.M, Convista Israel (SAP for Insurance)
SAP All-in-One Taldor, Advantech, Ness, Malam-Team (Malam Express), CBIT, SAPLM
SAP Business One Xioma, Complete, Menahel4U, Todan tech, BDO Ziv Haft, Ziv systems, RELS, Amios, Smartsys
E-Tafnit, Tafnit 7 Matrix Matrix, Alpha Consultants
QAD SIT SIT, ManofIT, Tirosh
Priority Ashbal Ashbal, Meidatech, FBC, Afek, Tulip, RAAN, HP, IlitERP
Infor (M3) Intentia Israel Intentia Israel
ONE1View ONE1 ONE1, Anagal, Y. Ovitz, Jiny consultants
KAV systems Kav Kav, Ardom
Aviv, MARS Aviv Aviv

Package Israel Rep Integrators
Microsoft Dynamics AX
Microsoft Israel. Distribution by Prodware
Prodware, Malam-Team, Oregano, Maxsoft, Axperts, Almog,
MCS
Microsoft Dynamics NAV Prodware, Malam-Team, Anagal, Dover Applications
FinPro, Logistic Pro Almog Almog
Gan Tochnot Heshev (Kibbutzim)
Azimut (Car)
ERP Plus (cross-sector)
Aman Aman
Comax Comax Comax
Netsuite NetCloud
Bgate Bgate
IFS Teldan
BPCS, Baan Matrix Matrix, Afek, IBM, Tulip (Baan), Nazdaq
ERP Packages & Integrators: Part 2

1. Enterprise ERP - Israeli Market Positioning 2014
LocalSupport
Market Presence
SAP
Oracle
This analysis
should be
used with its
supporting
documents
Very large ERP projects (>300 users, large enterprises)

2. Mid-Large ERP - Israeli Market Positioning 2014
LocalSupport
Market Presence
Oracle
Priority
SAP AIO/ Large B1
Microsoft AX
Aviv
Infor M3 QAD
Tafnit
One1View
Aman
Medium-Large ERP projects (~100-300 users, mid-large org.)
This analysis
should be
used with its
supporting
documents

3. Small-mid ERP - Israeli Market Positioning 2014
LocalSupport
Market Presence
SAP B1
Tafnit
Comax
Aviv
Infor M3
Kav
QAD
Small-medium ERP projects (~10-100 users)
Priority
One1View
Aman
Microsoft NAV
This analysis
should be
used with its
supporting
documents

Selected wins ERP – 2013 (Partial list)
42
One1View: Tiv Tirat Zvi, Yafe Hod, Beit HaEmek biological labs, Amraz, Metzer, Ramat Hakovesh, Givat
Hashlosha, Dganit Ein Bar, Hachsharat Hayeshuv, Nir Eliyahu, Einat, Havatzelet, Afai Bakara, Nir Etzion
Microsoft AX: Peker Plada, Edeltech, Dalia Power Energies
Microsoft NAV: Shagrir, Notal Vision, Hilton, Pyramid BI, TNM, VCLX
Oracle: Even Keisar Rollout (One1), Frutarom, Soda Stream (Advantech), MOD-Intelligence rollout, Phibro,
Objet, Mellanox rollout and update
Partner R12
SAP: Teva, ICL – Global large scale projects, Healthcare large scale projects, MOD expansions, Brenmiller
(All-in-one by Malam-Team), Rollouts – Diplomat (Malam-Team), Gilat (Malam-Team)
HR: Clal (HP), Technion (HP), El Al (Ness)
PM: Haifa Port (HP)
Rollin: Bateman, Novoton, Monsento, Novonordisk (Ness)
Vertical / Core: Phoenix (Ness), Menora (Ness)
Aman: Zameret Finance, Naamat-Histadrut, Iscoor

 Accenture
 Alternative
 Bit-Plus
 Daat (Eli Grumet)
 Deloitte Touche
 Ernst & Young
 Gabi Ron
 HMS
 IT Solutions
 Meteor
 Nextep (Hasas Bashan)
 OIC
 Seker
 That’s IT
 TCS Israel - Tata
 Tulip
 Value Plus (SAP)
 Several Independent
advisors
ERP Consultants in Israel - Partial List
* Alphabetical order, not a ranking!

EPM packages
Budget Planning, report consolidation, financial disclosure
Package Rep in Israel Integrators
Oracle Hyperion, Essbase Oracle Israel
HMS, Business & Decisions, Nellarmonia, Oracle
consulting
IBM – TM1
IBM Israel
Byconix, Ernst & Young, Ness-Gilon, Libi
IBM - Cognos planning Libi, Ness-Gilon
IBM - Clarity Tulip
SAP BPC SAP Israel
Ness, IBM, HP, Advantech, HMS, Malam-Team, Opisoft,
Matrix, Okapi
SAS Mia computers Mia computers
CFODREAM (finance mng) The 7th Dimension The 7th Dimension
Global - Spreadsheet server (Spreadsheet
automation), e-Budgeting
Yael software Yael Software
Cash4ERP (finance mng) Ness-Pro Ness-Pro
Gomla (mainly Costing) Gomla Gomla
Jedox/ Palo Top-IT Top-IT

EPM tools Israeli positioning – 2014
Israeli Market Positioning 1Q12
LocalSupport
Market Presence
Oracle
SAP
Jedox
CFODream
IBM
This analysis
should be used
with its supporting
documents
Gomla
Spreadsheet server,
e-Budgeting
SAS
Vendors to watch:
Cash4ERP

HCM packages: Core HR, Payroll, Talent Management
Package Delivery model Category Rep in Israel
Oracle, Fusion HCM
Core HR, Payroll, Talent
Mng.
Oracle Israel
SAP, Successfactors, Nakissa, Workforce
anallytics, Workforce Performance builder etc.
Mng, Org. Chart
SAP Israel
Hilan
Mng.
Hilan
Malam Payroll
Mng.
Malam-Team
Cornerstone Talent Management Amarel, Talentech
Synerion
Time and attendance,
core HR, talent Mng.
Synerion
IBM (Kenexa) Talent Mng. IBM Israel
Kopel Reem Kopel Reem
Workforce Software
Time and Attendance,
Workforce Mng.
AKT
Salesforce
Sales and Service Performance
Management
Top-IT

LMS – Learning Management Systems – Part 1
Oracle Talent Cloud, UPK
Mng.
Oracle Israel
SAP Successfactors, Learning, Workforce
Performance Builder
Mng.
SAP Israel
Hilan
Mng.
Hilan
Malam Payroll
Mng.
Malam-Team
Cornerstone Talent Management Amarel, Talentech
Synerion
Time and attendance,
core HR, talent Mng.
Synerion
IBM (Kenexa) Talent Mng. IBM Israel
Blossom
Bareket (Britannica) LMS Britannica
LMS Sharepoint LMS Bynet
Eltel LMS Eltel
Wendimu LMS Ness-Pro

LMS – Learning Management Systems – Part 2
Moodle Open Source LMS
Totara LMS (based on Moodle) LMS Kineo
Saba LMS, Talent Mng. AKT

HCM tools Israeli positioning – 2014
LocalSupport
Market Presence
SAP
Blossom
Hilan
This analysis
should be used
with its supporting
documents
Kopel Reem
Synerion
Cornerstone
Vendors to watch:
IBM (Kenexa)
Oracle Fusion HCM
LMS Sharepoint
Eltel (LMS, competency)
Malam
Oracle
Britannica
Point solution
Suite
Moodle
Wendimu
Saba

Selected wins LMS– 2013 (Partial list)
50
LMS Sharepoint (Bynet): Security organization, Ada Milo, Integra
Moodle: Mada, Assuta (Ness)
SAP LMS: Clalit Health Services

BI & Analysis General Platforms (Part 1):
SAP BW + SAP Business Objects,
Predictive Analysis (new)
SAP Israel
Matrix BI, Advantech, Taldor, Malam-Team, One1 (+Xact), Ness-Gilon,
Skywind, IBM, Data Cubes, VisionBI, Active View, HP, Eternity, BICS,
Xioma, Opisoft
Microsoft (SQL, Excel, SPS, PowerPivot,
Powerview)
Microsoft Israel
Eternity, Opisoft, Ness-Gilon, ONE1 BI, Matrix BI, Consist, Advantech,
Bynet SW, Elad, Malam-Team, Libi, Top-soft, Enix (Experis), Data Cube,
Vision BI, MCS, Verasiti, Naya, SolidBI, MOSS partners
IBM – Cognos, SPSS IBM Israel
Libi, Opisoft, Seven-D, Ness-Gilon, Consist, Eternity, Advantech, IBM,
Mirkam (Energy), Malam-Team, ONE1 BI, Normative, Eltel, Matrix BI,
Genius (SPSS)
IBI - WebFOCUS Omnitech (SRL) Malam-Team, Ness-Gilon, ALD
Oracle OBI EE
Oracle Israel
Oracle Consulting, Taldor, Ness-Gilon, Data Cube, Vision BI, Enix
(Experis), Business & Decisions, Advantech, Eternity, Yael, IBM, ONE1
BI, Malam-Team, Matrix BI, Naya, Nogami, Businesswise solutions (BI
APPS)
Oracle BI Apps (prepackaged BI for
Oracle ERP, Siebel etc.)
Pyramid Analytics
Malam-Team, VisionBI, Eternity, Normative, Datacube, Libi, SolidBI,
Valinor, Activeview

BI & Analysis General Platforms (Part 2):
SAS Mia Computers
Mia computers, Ness-Gilon, Pareto, HMS, Antropy, Liran Lavi,
Goldmines
Panorama
Novaview, Necto
Panorama
Matrix BI, Ness-Gilon, Consist, Data Cube, ONE1 BI, Business
Solutions, Citrine BI, VisionBI, Eternity, Opisoft
Microstrategy Mittwoch Mittwoch, Matrix
Sisense One1 One1
Yellowfin Top-IT Top-IT, Activeview
Pentaho (Open source BI) Bynet Bynet SW, Eternity, Tikal, Malam-Team, Matrix
Jaspersoft (Open Source BI)
R Statistics (Open Source Analytics) Gstat, Matrix
Point of View Point of View Consist, DBNet, Ness Matach, BDO
CB4 (advanced analytics)

Data discovery, Self service and Visualization tools:
Qlikview Hilan
Qlikview Israel, Datamind, Complete ,Tirosh , Servit ,Enix (Experis),
Sense (Michshuv), Ludan, Libi, FBC, Qset, Green House, Oregano,
Menahel4U, Anagal, DtBit,Contel Ness-Gilon, ONE1 BI, Malam-Team,
MatrixBI
Spotfire (Tibco) Yael Software Yael Software, Ness-Gilon
Tableau SIT, Gstat SIT, Gstat, VisionBI, Consist
Pyramid Analytics
Malam-Team, VisionBI, Eternity, Normative, Datacube, Libi, SolidBI,
Valinor
Microstrategy Visual Insight I.E Mittwoch I.E Mittwoch
New - SAP Visual Intelligence, Lumira (Self
service BI)
SAP Israel
New -Oracle Endeca Information Discovery Oracle
Dundas - Visualization Matrix Matrix
Microsoft – Powerview Microsoft Microsoft BI partners
IBM – Cognos Insight, i2 (visualization) IBM Libi, other Cognos implementers
New - SAS Visual Analytics Mia computers Mia computers

Front end BI and discovery tools - 2014
LocalSupport
Market Presence
IBM
BI
Microsoft
Oracle
PanoramaSpotfire
Web focus
SAS
New players to watch:
Oracle Endeca
SAP Visual Intelligence
Sisense (One1)
Pentaho (Bynet)
SAP
Qlikview
Data
discovery
This analysis
should be used
with its
supporting
documents
Pyramid
analytics
Tableau
* This distinction
will soon be
irrelevant
Microstrategy

Analytics & data mining tools - 2014
LocalSupport
Market Presence
SAS
Players to watch:
SAP (KXEN) – new!
SAP Predictive Analysis – new!
CB4 – advanced analytics
IBM
R statistics
(open source)
This analysis
should be used
with its
supporting
documents

BI/Analytics Selected wins – 2013 (Partial list)
56
SAP Business Objects: Pelephone, Makhteshim Agan (Ness), Israel government – Merkava, Fibi, ICL
Web Focus: Shikun Vebinui, Bank Poalim (for HR), Mayiney Hayeshua, M. of Prime Minister
Qlikview: Intel, Amdocs, Sandisk, M. of Housing, Hadassah hospital, Shila, Makhteshim Agan, Flextronics
IBM:
SPSS: IEC, MER, Random Logic, Several academic institutions
Cognos: Metronit (Malam-Team)
Oracle BI:
OBI EE: Rafael, several OEM deals, Mellanox, Plassan expansion, Stratasys, Risco, Rashut Isur Halbanat Hon
BI Apps: Isracard (One1), Nesher (One1), MOD, Plassan expansion, Clalit (Yael)
 Exalitics: ECI
Essbase: Mellanox, Holdings XT
Spotfire: Cellcom (eng.), IAF, Clalit
Pyramid Analytics: Tadiran Telecom (Malam-Team), Paradigm (Malam-Team), Carmel Ventures (Malam-Team)
Microsoft: Denia Sibus (Ness)
Panorama: M. of Health (Eternity)

Idea management tools
Representative in IsraelTool
Qmarkets (Israeli company)Qmarkets
Hype Innovation
Coras Works (for sharepoint)
Developed by Bynet SW.Sharepoint-based solution
Developed by AdvantechSharepoint-based solution
SalesforceIdeas (Salesforce solution) +
can be combined with Chatter

Portals & Social Networks : Players in Israel
IntegratorsProduct nameCompany
Advantech, Top Soft, Eternity, Bynet, Malam-Team (Guardian),
Ewave, Ness, Matrix, Tvuna milenium (SQlink), ELAD, HP, One1,
Yael, Aman, Methoda, YouCC and more…
SharePoint portal server
Yammer
Microsoft
IBM, Matrix, Web Tech, NovilisWebsphere Portal, ConnectionsIBM
Ness, Taldor, Malam-Team, One1, Advantech, HP, IBM, SkywindSAP Portal + SAP Jam (social)SAP
Matrix, Ewave, Taldor, Advantech, Unitask, Malam-Team,
Oracle Consulting
Oracle Portal, Web CenterOracle
Webtech, Matrix, Malam- TeamLiferay (open source)
One1, Blat Lapidot, ServiceWiseCloud social networkSalesforce
Bynet, YaelSocial & collaborative solutionsHarmon.ie
MethodaWiki and collaborationConfluence
(Atlassian)
YaelTibbr (social network)Tibco 58

Enterprise Portals & social tools- 2014
LocalSupport
Market Presence
Microsoft
SAP
Oracle
IBM
59
This analysis
should be used
with its
supporting
documents
Players to watch:
Liferay (open source)
Salesforce (Chatter)
Harmon.ie

Enterprise Portals and social – selected wins 2013 (partial list)
60
Sharepoint 2013: Mevaker Hamedina (Malam-Team), James Richardson (Malam-
Team), Valans (Malam-Team), Ilen Medical (Malam-Team), Yamam (Malam-Team),
Exlibris (Malam-Team), Mifal Hapais (SQLink), Netzivut Hamayim (Ness), IMI (Ness),
Toto (Ness), Conduit (Eternity), M. of Interior (Elad), M. of Education – Teacher
Portal (Elad), Municipality of Beer Sheva (Elad), UPS (Elad), Municipality of Rishon
LeTzyion (Elad),
Yammer: Makhteshim Agan, Ness, Spiral Solutions, Deloitte Touche, Mccan Israel
Sharepoint online: Clicksoftware, Keter, Shamir Optica

Internal ECM players in Israel
IntegratorsIsraeli rep.Product
Ness, lixaEMC, NessEMC-Documentum
Yael- IFN, Integrity SoftwareIBM IsraelIBM- Filenet
Malam- Team, AdvantechOmnitech (SRL), SAPOpen Text
XiomaHP, XiomaInterwoven – HP Autonomy
Many ISVs – SPS integratorsMicrosoftSharePoint
Integrity Software, Malam-TeamOracle IsraelOracle
EladEladSharedocs
Otzar, AmanAmanOtzar
Artis, Taldor, Malam-TeamArtisAda system
MPLMPLMPL (+SPS based version)
61

ECM - Israeli Market Positioning Q1 2014
LocalSupport
Market Presence
High-End
Player
Mid-tier
Player
Documentum
IBM
Microsoft
OpenText
Oracle
Interwoven/
Worksite
Otzar
Artis
Sharedocs
62
Vendors to watch:
MPL new SPS-based version
This analysis
should be used
with its
supporting
documents
MPL

ECM Selected wins – 2013 (Partial list)
63
Filenet: Egged, Bank Mizrachi – Machish, MAPI, MOD
 Datacap – Isracard
Open Text: Hachsharat Hayeshuv, Delek (employee record) , Supersol (employee
record.)
Sharedocs: Cellcom (legal department), Clalit Mushlam, Maagan Michael, Velfman
Industries
Documentum: Israel archives, M. of Foreign affairs, M. of Religious services, MOD,
Merkava (SAP docs), M. of Education, Mevaker Hamedina, Shaam, Bahaim gardens
Interwoven (HP): Legal sector or legal departments, Elbit, El Al

Enterprise Search players in Israel
Other imple./ partnersRep/company in IsraelProduct
Xioma, Matrix, Elbit, TaldorHPAutonomy
Many ISVs – One1, Matrix…MicrosoftMicrosoft- FAST
Yael, Do-ItYaelGoogle Enterprise Search
Matrix, Yael, NessMatrixAttivio
MatrixSearch Lite
IBMOmniFind enterprise search
VeracityOracle IsraelOracle SES
Endeca (New)
Solr – open source search based on Lucene
(Lucene – open source search engine)
+ HebMorph (Hebrew morphology addon)
Elasticsearch – open source search based on Lucene
2001XRS
Melingo (Matrix)*** Melingo-Morphology
64

LocalSupport
Market Presence
Enterprise Search - Israeli Market Positioning 2014
Microsoft - FAST
AttivioGoogle
Enterprise Search
Oracle SES
Autonomy
Vendors to Watch:
Oracle Endeca
SolR
Elasticsearch
65
This analysis
should be used
with its
supporting
documents

KM Consultants- Partial List
• Digidoc- Document Management
• Ergo (Ido Namir)
• Gait- Document management
• IT Solutions
• Know-edge (Yair Dambinsky)
• Matrix (Edva Lotan)
• Methoda
• Yael
• Business Solutions
66
* Alphabetical order, not a ranking!

Package Modeling Execution BAM Israeli Rep Integration Partners
Oracle BPM X X X Oracle Israel Ewave, One1, Advantech, Matrix
IBM BPM (Filenet, Process
Server, IBM BPM)
X X X IBM Israel
IBM, Opisoft, One1, Matrix, Midlink,
Yael-IFN, Ness TSG, Advantech, Tutit
Tibco BPM X X X Yael Yael
Sequence (PNM) X X X PNMsoft Matrix, PNMsoft
K2 X Malam-Team
BizDoc (WF) X Moding
Skelta X X X One1 One1
AgilePoint X X X Omnitech (SRL) Malam-Team, HP
Software AG BPM
(includes Aris)
X X X SPL Software Seker, HMS
Human-oriented BPM Players in Israel – Part 1:

Package Modeling Execution BAM Israeli Rep
Other Integration
Partners
Ultimus X X X Tiuv
Nintex
(WF/ BPM-light)
X Bynet SW Bynet SW
SAP BPM X X X SAP Israel SAP Integrators
EMC (Documentum + Proactivity
BPA/BAM)
X X X EMC, Ness
JBPM (Jboss) –
includes Polymita acquisition
X X X Matrix
ProcessGene X ProcessGene
Human-oriented BPM Players in Israel – Part 2:

Human oriented BPM – 2014: not much has changed!
LocalSupport
Market Presence
IBM
Oracle
TibcoJBOSS
Agilepoint
Nintex
Software AG
PNM
BPM suite
Workflow/
BPM-light
This analysis
should be used
with its
supporting
documentsSkelta

BPM Selected wins – 2013 (partial list)
• JBOSS BPM - MindCTI
• Agilepoint - Knesset, Petach Tikva municipality, Metronit
• Tibco – Tower
• Nintex – Ichilov, Naharia hospital, Verint, Holon municipality, Haifa
university, Partner
• Software AG –
• Aris: Migdal, Cellcom, expansions
70

Einat Shimoni Analyzes Trends in Enterprise Apps, BI and Cloud

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