Jeremy Speller, the Director of Learning and Media Services at UCL, discusses how institutions should respond to disasters and communicate during crises. On July 7, 2005 there were explosions on the London underground that closed the entire network. Key staff and reliable communication methods are important parts of an institution's major incident plan and response. Speller analyzes UCL's communication channels and how they can be strengthened, such as through social media, email alerts, and resilient internal networks.

1. It’s all gone horribly
wrong
Jeremy Speller
UCL Director of Learning and Media Services

2. Disaster
communication
in a crisis

3. 7/7

4. Jul 07 10:08:02 <Tim>explosion on london
underground. entire network closed!!
Jul 07 10:09:04 <–DavidBailey has quit
(Quit: CGI:IRC (EOF))
Jul 07 10:10:06
<JeremySpellerUCL>explosion where?
Jul 07 10:10:15 <Tim>liverpool street
Jul 07 10:10:35 <JeremySpellerUCL>Grief
Jul 07 10:10:40 <Tim>metropolitan line,
two trains collided, several wounded
Jul 07 10:10:58
<Stuart_Steele_Aston>Tthe bbc site is
grinding?
Jul 07 10:11:02 <JMHarmer>bbc news site
not responding – u saw the news report?
prrsumably everyone else is trying to now.
http://is.gd/dpkeN

5. How institutions
respond to disasters

6. Means of
communication

7. Real world solutions

8. What now?

9. Panic!

10. Don’t panic!

11. Key staff Comms
Major Incident Plan
The bunker ?

12. Is your team
involved?

13. Key staff Comms
Major Incident Plan
The bunker Web team
= expertise

14. o d
F l o

15. i re
F

16. c e
l en
sti
Pe

17. do
na
or
T

18. es
ax
i c k
P

19. st s
ri
ro
er
T

20. ke
u a
h q
r t
E a

22. Megaphones of informal
communication
with apologies to Martin Bean
http://is.gd/dgAa4

23. Moodle
alerts web
email
UCL
network

24. WordPress JANET txt
Shared
services
JANET
web JANET
hosting
Other HEIs
Live@edu
Other
networks
campusM
email
Twitter
Facebook Cellular
AudioBoo

25. web JANET
hosting
j.speller@ucl.ac.uk
Live@edu
ccaajcs@live.ucl.ac.uk
Other
networks
campusM
Twitter

26. Other
networks
campusM
Twitter
Facebook
AudioBoo

27. er
rks
email Unreliable data
Unreliable data
Cellular
Unreliable network

28. Unreliable data
Unreliable network
Reliable expense
WordPress JANET txt
JANET
web JANET
hosting

29. Shared
services
Resilient
bunkers?
Other HEIs

30. Shared
services
Other HEIs

31. So what are we
doing?

32. Today
JANET
web WordPress
hosting
Twitter AudioBoo
Facebook

33. Tomorrow campusM
Live@edu
Other HEIs

34. How institutions
respond to disasters

35. Means of
communication

36. Real world solutions

38. In memoriam
Long-serving staff member Gladys Wundowa
and three UCL alumni – Lee Harris, Miriam
Hyman and Neetu Jain – who were tragically
killed on 7 July 2005
http://is.gd/deUHw

39. Acknowledgements
Photographs:
flood: http://www.flickr.com/photos/usgeologicalsurvey/2593475733/
fire: http://www.flickr.com/photos/foreversouls/4803469/
pestilence: http://www.flickr.com/photos/pkmousie/2480214960/
tornado: http://www.flickr.com/photos/indigente/798304/
pickaxes: http://www.flickr.com/photos/leecohen/404904828/
on tube train: http://www.flickr.com/photos/anniemole/28565399/in/pool-bomb
terrorists: http://www.flickr.com/photos/antarcticlemur/24410232/in/pool-bomb
earthquake: http://www.flickr.com/photos/aidg/4323575087/
megaphone on car: http://www.flickr.com/photos/stignygaard/450640129/
megaphone: http://www.flickr.com/photos/larimdame/2575986601/
Map:
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