This shows how to use the Lender Questions tool to make 2-way interactions on Kiva!

1. Getting Kiva lenders involved

2. Kiva is great… But there’s not a lot of interactivity Most of the communication is one-way Loan profiles, pictures Journals

3. Lenders want to talk to borrowers And Kiva fellows can make that happen Journaling is the key Journals go straight to lenders’ inboxes, and lenders can respond (to send their questions to fellows)

4. Super SimpleKivaFellow-mediated Q&A 1) Send out a journal for a borrower you’ll visit Tell lenders you want their questions 2) Lenders reply to journal with questions 3) Tool collects questions; print them out, and ask them to the borrower 4) Report back with a journal entry (completing the loop!)

5. Kiva Fellow selects borrowersusingtool Lender Kiva Fellow Chooses “John Borrower” (and a few others) PartnerTool John Borrower

6. Sends a journal (PartnerTool creates template) to John’s page, which goes to Lenders’ emails Lender Lender Lender Kiva Fellow Journal Entry: Dear Lenders, I’m going to visit John Borrower. Have questions for him? Comment on Journal: [Link] PartnerTool John Borrower

7. Lender sends questions to Journal, PartnerToolaggregates them Lender Kiva Fellow “Hi John, what did you use the money for?” PartnerTool John Borrower

8. Tool emails questions to Kiva Fellow Lender Questions for John Hi John, what did you use the money for? Do you have kids? Why do you sell rice? Lender Kiva Fellow PartnerTool John Borrower

9. Fellow prints questions, asks borrower Lender Kiva Fellow Hi John, I’m going to interview you for Kiva. What did you use the money for? Why do you sell rice? PartnerTool John Borrower

10. Fellow gets answers Lender Kiva Fellow I bought a rice mill. I sell rice because it’s what everyone else around here sells. Google Moderator John Borrower

11. Fellow sends Journal update Lender Kiva Fellow Journal Entry: Dear Lender, I met with John, who is 30 and sells rice. He has sold for 10 years… He sells rice because his neighbors do too. PartnerTool John Borrower

12. Lender Kiva Fellow Everybody’s Happy!(especially the lender) PartnerTool John Borrower

13. Big Impact! If you visit 100 clients, and 20 lenders have lent to each, you can touch 2000 lenders! All you have to do is use the tool a couple days before your visit (so lenders have time to send their questions) Try it out!