Jeanne Urich
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Unternehmen/Arbeitsplatz
San Francisco Bay Area, Ca United States
Beruf
Management Consultant specializing in Services
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www.spiresearch.com
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Jeanne Urich co-developed the Professional Service Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 10,000 service and project-oriented organizations to chart their course to service excellence.
She has been a corporate officer and leader of the Worldwide Service organizations of Vignette, Blue Martini and Clarify, responsible for leading the growth of their Professional Services, Education, Account Management and Alliances organizations.
Please visit www.spiresearch.com for more information.
Contact Jeanne.urich@spiresearch.com
Phone: (650) 342-4690.
Specialties: Service Performance Insig...
Tags
professional services
service performance insight
ps maturity model
kpi
benchmark
metrics
intacct
business plan
maturity model
performance improvement
transformation
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