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Deming’s 14 Points for
Management
What is quality?
• A product that conforms to a set of standards
• A product that meets consumer wants and
needs
Why the 14 Points for Management?
• to improve the effectiveness of a business or
organization
• provides a framework to developing
knowledge in the workplace and can be used
to guide long term business plans and aims
• it is a philosophical code for management
Create constancy of purpose for
improvement of product and service
• inspire the workers to stay competitive
• remind workers of the importance of stability
in jobs and new opportunities which may
come up in later stages
• induce a sense of purpose in producing quality
products
to become competitive and to stay in business,
and to provide jobs
Essence is customer orientation – meeting their needs and wants
Adopt the new philosophy
• to accept new philosophies according to the
market trends and technology revolutions
awaken to the challenge, must learn their
responsibilities, and take on leadership for
change
“Higher quality costs less, not more.” && Focus on the customer, not the competition
Cease dependence on mass
inspection
• infuse quality at the beginning itself
with production quality control, as this will
ensure no raw materials are wasted for the
sake of quality
by building quality into the product in the first
place
End the practice of awarding business
on price tag alone
• minimize total cost by moving towards a single
supplier for any item, on trust
long-term relationship of loyalty and trust
Constantly and forever improve the
system of production and service
• Enterprise systems and services must keep
growing indefinitely in order to catch up with
the competitive market
improve quality and productivity can
constantly decrease costs
Institute modern methods of training
on the job
• giving training sessions will drastically improve
the quality of the person and directly it helps
in better product quality performance
Institute modern methods of
supervision
• A company can display stunning growth if
potential leaders are identified and
encouraged
supervision should be to help people and
machines and gadgets to do a better job
Drive out fear
• fearful impression in the employees does not
give more quality and productivity to work
everyone may work effectively for the
company
Break down barriers between staff
areas
• The workers in design, sales, and production
must work together to face problems and
resolve them, which takes the company to
better quality assurance management and
also other profit with better planning
work as a team to foresee problems of
production
Eliminate slogans, exhortations, and
targets for the work force
• Slogans or exhortations call for more quantity
in production than focusing on quality
eliminate quotas and substitute leadership
Eliminate work standards and
numerical quotas
• This focuses on quantity rather than quality of
product
Remove barriers that hinder the
hourly worker
• Supervisor responsibility must be focused on
quality, not numbers.
• Abolish annual or merit rating.
the responsibility of supervisors must be
changed from sheer numbers to quality
Institute a vigorous program of
education and training
• A person must grow after joining a company,
and letting them learn new technology and
techniques will increase employee longevity.
Create a situation in top management
that will push every day on the above
points
• Just like products and services, every
employee in a company must work to
accomplish the transformation.
transformation is everybody's job
ACTIVITY
• Polar Opposites
• Quiz Jeopardy
Assignment
• Read Juran’s Triology

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Deming’s 14 Points for Management

  • 1. Deming’s 14 Points for Management
  • 2. What is quality? • A product that conforms to a set of standards • A product that meets consumer wants and needs
  • 3. Why the 14 Points for Management? • to improve the effectiveness of a business or organization • provides a framework to developing knowledge in the workplace and can be used to guide long term business plans and aims • it is a philosophical code for management
  • 4. Create constancy of purpose for improvement of product and service • inspire the workers to stay competitive • remind workers of the importance of stability in jobs and new opportunities which may come up in later stages • induce a sense of purpose in producing quality products to become competitive and to stay in business, and to provide jobs Essence is customer orientation – meeting their needs and wants
  • 5. Adopt the new philosophy • to accept new philosophies according to the market trends and technology revolutions awaken to the challenge, must learn their responsibilities, and take on leadership for change “Higher quality costs less, not more.” && Focus on the customer, not the competition
  • 6. Cease dependence on mass inspection • infuse quality at the beginning itself with production quality control, as this will ensure no raw materials are wasted for the sake of quality by building quality into the product in the first place
  • 7. End the practice of awarding business on price tag alone • minimize total cost by moving towards a single supplier for any item, on trust long-term relationship of loyalty and trust
  • 8. Constantly and forever improve the system of production and service • Enterprise systems and services must keep growing indefinitely in order to catch up with the competitive market improve quality and productivity can constantly decrease costs
  • 9. Institute modern methods of training on the job • giving training sessions will drastically improve the quality of the person and directly it helps in better product quality performance
  • 10. Institute modern methods of supervision • A company can display stunning growth if potential leaders are identified and encouraged supervision should be to help people and machines and gadgets to do a better job
  • 11. Drive out fear • fearful impression in the employees does not give more quality and productivity to work everyone may work effectively for the company
  • 12. Break down barriers between staff areas • The workers in design, sales, and production must work together to face problems and resolve them, which takes the company to better quality assurance management and also other profit with better planning work as a team to foresee problems of production
  • 13. Eliminate slogans, exhortations, and targets for the work force • Slogans or exhortations call for more quantity in production than focusing on quality eliminate quotas and substitute leadership
  • 14. Eliminate work standards and numerical quotas • This focuses on quantity rather than quality of product
  • 15. Remove barriers that hinder the hourly worker • Supervisor responsibility must be focused on quality, not numbers. • Abolish annual or merit rating. the responsibility of supervisors must be changed from sheer numbers to quality
  • 16. Institute a vigorous program of education and training • A person must grow after joining a company, and letting them learn new technology and techniques will increase employee longevity.
  • 17. Create a situation in top management that will push every day on the above points • Just like products and services, every employee in a company must work to accomplish the transformation. transformation is everybody's job