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Refresher Training (October 2008)

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This was created for the agents to refresh them on basic compliance requirements. This presentation does not include the actual policies due to the sensitivity of the information. This only includes the initial part of the course outline which is the "Basic Call Flow"

BusinessTechnology
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Customer Service / Sales Refresher Training
Course Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Call Flow: Company Greeting ,[object Object],[object Object],[object Object]
Basic Call Flow: Empathy ,[object Object],[object Object]
Basic Call Flow: Empathy ,[object Object],[object Object],[object Object],[object Object]
Basic Call Flow: Empathy ,[object Object],[object Object],[object Object],[object Object]
Basic Call Flow: Taking Ownership ,[object Object],[object Object],[object Object]
Basic Call Flow: Taking Ownership ,[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Call Flow: Taking Ownership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Call Flow: Taking Ownership ,[object Object],[object Object],[object Object]
Basic Call Flow: Taking Ownership ,[object Object],[object Object],[object Object],[object Object]
Basic Call Flow: Taking Ownership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Call Flow: Confirm Account ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Call Flow: Confirm Account ,[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Call Flow: Active Listening ,[object Object],[object Object],[object Object],[object Object]
Basic Call Flow: Active Listening ,[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Call Flow: Active Listening ,[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Call Flow: Active Listening ,[object Object],[object Object],[object Object],[object Object]
Basic Call Flow: Issue Research ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Call Flow: Issue Research ,[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Call Flow: Resolution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Call Flow: Resolution ,[object Object],[object Object],[object Object],[object Object]
Basic Call Flow: Resolution ,[object Object],[object Object]
Basic Call Flow: Web Direction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Call Flow: Proper Closing ,[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Call Flow: Transfer Procedure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Call Flow: Escalations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
 

Refresher Training (October 2008)

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