1. Jeremy De Wayne Simmons
2912 Glendale Avenue
Parkville, Maryland 21234-7115
Phone: 410-254-9196 * Mobile: 443-756-8614
Email: jdewaynesimmons@gmail.com
WORK HISTORY
February 2016 Asset Manager
to Mayor’s Office of Information Technology, City of Baltimore
present Baltimore, Maryland
 Responsible for Documenting the Assets of the agency
 Establish an official Life Cycle Management of Assets.
 Capture Financial, Physical, Contractual and Vendor Information.
 Gather “siloed” information and individualized department processes to develop a comprehensive portfolio
 Develop a comprehensive policy and procedures for the agency and help to draft for the Enterprise
 Researched software for the Enterprise Asset Management project for the City of Baltimore
July 2013 Enterprise IT Support Supervisor
to Mayor’s Office of Information Technology, City of Baltimore
present Baltimore, Maryland
• Responsible for the coordination of Support Desk operations
• Performs LAN administration; sets up accounts, assigns rights, sets up user profiles, and administer user’s rights at the
workstation level
• Provides technical support to customers for workstations and network system infrastructure equipment, including
testing, updating, maintaining, and providing training on mainframe client servers and microcomputer software and
hardware
• Installs, configures, upgrades, and maintains network devices, inclusive of workstations, laptops, mobile devices,
mainframe printers and scanners
• Provides expert technical advice and makes recommendations for IT systems assets and infrastructure support systems
• Uses network monitor tools to ensure network stability and to prevent security attacks
• Participates in the development of IT security policies and procedures and monitors adherence to these policies and
procedures in order to ensure information systems reliability and accessibility
• Tests new software for compatibility with City of Baltimore applications and policies
• Develops processes for expedient installation of network devices such as workstations, microcomputers, laptops, local,
network and mainframe printers, and mobile devices
• Troubleshoots software and hardware related problems for workstations including virus and spyware infection
• Supervises the work of technicians engaged in providing user support in the installation, maintenance and repair of
microcomputer and workstation components and related network devices such as switches, hubs, and routers
• Evaluates staff performance, disciplines and recommends hiring, firing, and promotion
• Oversees the installation, testing, and troubleshooting mini and micro computers in a network-based communications
systems
• Oversees and participates in the investigation of network communication difficulties to identify source of the problem
• Advises superiors on project and technical problems and recommends corrective measures and solutions
• Prepares, distributes and ensures adherence to communication security protocols in compliance with MOIT
• Assigns Support technicians security privileges
• Analyzes current technology capability
• Monitor and ensures compliance with vendors regarding contractual maintenance
• Coordinates between City agencies and MOIT to expedite and facilitate maintenance and repair of an agencies’
workstation and network problems
• Answers questions by computer users of common software or resolution of malfunctioning equipment
• Responds to complex helpdesk requests
November 2014 Interim IT Support Manager
to Mayor’s Office of Information Technology, City of Baltimore
March 2015 Baltimore, Maryland
In addition to the responsibilities listed as the Enterprise IT Support Supervisor:
 Worked with Senior Management to prepare budget analyses and justifications.
 Worked with Compliance Officer to prepare written documentation of processes and procedures.
 Worked with HR to develop relevant job description for the Customer Service Manager position.
 Evaluated the current Service Desk model and made the proper adjustments to enhance the customer service
experience.
 Researched processes and resources to develop a current Asset Management system for the agency.
 Served as liaison for Customer Service issues between agencies and Senior management.

2. March 2009 PC Support Technician /Enterprise IT Support Technician
to Mayor’s Office of Information Technology, City of Baltimore
June 2013 Baltimore, Maryland
• Installed, tested, and replaced memory, disk storage, network, video, adapters, circuit boards and other internal
components and peripheral devices in Windows based microcomputers and workstations
• Investigated new commercially available equipment and software and recommends upgrades to workstations, servers
and systems
• Maintained operations of network servers and/or microcomputers to which microcomputers and workstations are
attached
• Installed and configured business or educational software on computers, according to standard procedures
• Responded to user inquiries regarding the use of common software and network procedures
• Assisted in the staffing of the Support Desk
• Uploaded and downloaded files as required
• Investigated error situations and minicomputer and microcomputer malfunctions; resolved or referred to superior or
vendors; performed minor maintenance
• Served as a liaison with vendors regarding routine contractual maintenance
• Advised superiors on project technical problems and recommended corrective measures and solutions
• Ran repair and diagnostic software on computers
• Diagnosed and corrected network port and connection problems
• Troubleshoot software and hardware related problems for workstations including virus and spyware infection
• Used network monitor tools to ensure network stability and to prevent security attacks
• Performed LAN administration; sets up accounts, assigns rights, sets up user profiles, and administer user’s rights at
the workstation level
Aug. 2008 Sales and Marketing Manager
to Distinctive Solutions Marketing, Inc.
Feb. 2009 Timonium, Maryland
• Provide Customer Retention and New Acquisition for Verizon Business to Business (B2B)
• Provide Customer Acquisition for Quill Office Supplies
• Manage and Coach Entry Level Team Members
Dec. 1998 IT Department Head/Support Center Manager
to Mid-Atlantic and FastTax Tax Services, Inc. dba Jackson Hewitt Tax Service, Inc.
Oct. 2007 Baltimore, Maryland 21224
Support Center Manager Responsibilities
• maintained and monitored the Help Desk for technical issues and general system support for Sr. Management and 34
offices
• maintained schedules and payroll
• administered security rights
• monitored transmission of tax returns
• performed data entry
• handled customer service issues both bank and Jackson Hewitt issues
• researched history and/or status of tax returns
• developed techniques for more efficient business
• maintained Federal and State Tax Records
• maintained inventory control of supplies
• monitored conditions of office equipment and maintenance
• oversaw office and tax school location setup and configurations
• checked tax returns for correct preparation and documentations
• served as liaison between local HQ staff and Jackson Hewitt NHQ Support Center staff
IT Department Head Responsibilities
• provided technical support to other members of Sr. Management and 34 offices
• provided remote support to 34 offices via LogMeIn.com and GoToMyPC.com
• developed manuals and instructions for system operations
• monitored Intranet and Internet systems; including hardware and software issues
• installed anti-virus and spyware software, issued updates
• administered system wide updates and installations
• assisted in the purchasing of PCs and peripherals
• installed network systems including hardware
• handled all technology communication problems involving Verizon technical problems
• installed and monitored CCTV for office locations

3. • installed CAT5e LAN lines in offices to establish office networking connections
• conducted training sessions for new and improved system processes and programs
• set up and operating A/V equipment for all meetings
• monitored inter-office communications including setting up protocol
• maintained a record of technical problems and their statuses, documented solutions
• performed general office duties
• fulfilled other duties as assigned
EDUCATION
Aug. 1993 Baltimore Polytechnic Institute
to Baltimore, Maryland
June 1997 High School Diploma
College Prep – Mathematics and Science Concentration
SOFTWARE/SYSTEM SKILLS
Microsoft Office Suite 2003-2013
Citrix Administration
Windows Active Directory Administration
Microsoft Exchange Administration
Lotus 123
Lotus Smart Suite
Print Shop (several versions)
REFERENCES
Available Upon Request