This document discusses social collaboration and talent management. It defines social collaboration as leveraging emergent technologies like wikis, blogs and social networks to enable collaboration. The document outlines how work is changing with a focus on collective intelligence over transactions. It discusses aligning social collaboration with talent management and the need for governance when implementing these strategies and technologies in an enterprise.

1. Social Collaboration and Talent Redefining How to Engage and Leverage the Workforce February 25, 2009

2. Presenters Jason Averbook Chief Executive Officer Knowledge Infusion Jason Corsello Vice President Knowledge Infusion

4. Strategic Advisors Throughout Your Journey

6. It’s Not Just About the Consumer…

8. The Shift in Content Creation Source: Business Week, June 11, 2007; Data from Forrester Research

9. What is Digital HR? Collaboration Conversations Capital (Intellectual) Communication

11. Most Companies Lack a Clear “Social” Strategy Source: 2008 Knowledge Infusion & HR Executive ® Talent Management & Social Software Survey N = 279

14. How Work Really Gets Done New Forms of Leadership are Required

15. How Employees are Learning and Interacting Together

16. How Companies are “Blogging”

17. Examples of Wiki-Based Collaboration

18. The Twitter Effect Source: http://darmano.typepad.com Is Your Digital HR Strategy Easy for Employees?

19. The “Conversation Ecosystem” Leveraging Technology

20. Mashing Up Information

21. It’s All About the Business

23. Making the Invisible Visible Source: The McKinsey Quarterly: Harnessing the power of informal employee networks, 2007

24. Understanding How Decisions Flow? Hierarchical Decision-Making = Bottlenecks to Efficiency Source: www.robcross.org Imagine if you could understand those critical roles with talent data?

25. The Evolution of Talent Management Process Support Recruiting Performance Mgmt Compensation Mgmt Succession Planning Learning Process Support Recruiting Performance Mgmt Compensation Mgmt Succession Planning Learning Conversation tools Wikis Forums Social networks Blogs Widgets RSS Multi- media Social network analysis Informal learning Rapid time-to-productivity Employee engagement Speed time-to market Customer engagement

27. Driving Engagement & Commitment Employee Commitment Employee Engagement The Goal The Loose Cannons! The Danger Source: Enterprise IG. 2004 70% of an average companies employees are not committed and engaged 4% 29% 30% 37%

28. Enabling Engagement 30% of an average companies employees are not engaged but ARE committed Translation…only 3 players on the team know where the end zone is!

29. HR Wants Social Software Today! Source: 2008 Knowledge Infusion & HR Executive Magazine Talent Management & Social Software Survey N = 201

30. Visualizing the Network

31. Leveraging the Insight

32. Connections = Collaboration

33. The “Facebook” Factor Source: Facebook, September 21, 2007

35. Social Collaboration @ Knowledge Infusion Source: Knowledge Infusion Center of Excellence My Friends RSS & Filters Friends Activities (Status, Tasks, Documents, Discussions) Mashups (Skype integration, Facebook, etc.) Similar People Document Collaboration and Knowledge Sharing My Blogs Status Updates Bio/ Contact Details Ranking

39. Identifying the Risks with Enterprise Social Software Source: 2008 Knowledge Infusion & HR Executive ® Talent Management & Social Software Survey N = 279

40. The Rising Importance of Governance Digital HR & Social Collaboration Governance Council Subject Matter Experts Business Partners (incl. Sales, Marketing, IT) Small cross functional team from IT, HR and others to develop technology plans aligned with business and talent objectives Business leaders involved in shaping and delivering business technology solutions (IT, Finance, Legal) Leaders who provide expertise, knowledge, and insight from across the company Process experts and administrators that support collaboration activities Executives IT Operations

42. Companies Are Becoming More Comfortable with Social Networks Source: 2008 Knowledge Infusion & HR Executive ® Talent Management & Social Software Survey N = 279

43. Presence, Blogs and Wikis are the Most Popular Social Software Tools Today Source: 2008 Knowledge Infusion & HR Executive ® Talent Management & Social Software Survey N = 279

44. Creating “Rules of Engagement”

46. Recent Client Questions… How do I compare & contrast people’s (employees) behavior and utilization of social profiles with how they behave & use talent profiles? What do we need to do differently to drive different behaviors … or whether we should try to drive different behaviors? I’m interested in understanding “critical mass” of [social] completion and determining what success looks like. How many people need to be “active” and to what extent, for us to have valuable search & match information? Will we have a rich data pool if 70% of people fill out 50% of necessary information?

47. Knowledge Infusion Digital HR Services Engaging with Knowledge Infusion Executive Workshops Advisory Services Consulting On-Demand Strategy Services

48. Join the Knowledge Infusion Digital HR Forum http://www.knowledgeinfusion.com/coe/groups/digital-hr