SlideShare a Scribd company logo
1 of 71
Cultivating Your Constituents Online Katya Andresen Network for Good Jonathon D. Colman  The Nature Conservancy Jacob Colie MercyCorps Arlin Wasserman America on the Move Computer Man by SuzyQuzy, Flickr
Agenda ,[object Object],[object Object],[object Object]
Rule #1: Engage in online cross-channel promotion   ,[object Object],[object Object],[object Object],[object Object]
Rule #2: Make marketing a conversation.   ,[object Object]
 
 
 
Rule #3: Be Accessible & Be Easy  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],America On the Move’s bulls-eye target is known as “Jayne,” a working, health-conscious woman, 25 – 59 with one or more children under the age of 18 living at home.
Rule #3: Be Accessible & Be Encouraging  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Rule #3: Be Accessible & Be Intimate ,[object Object],[object Object],[object Object],[object Object]
Rule #4: Show accountability.  ,[object Object]
Accountability ,[object Object],[object Object],[object Object]
 
 
 
 
Rule #5: Make it easy for people to find you. ,[object Object],[object Object],[object Object],[object Object]
 
[object Object],[object Object],[object Object],[object Object],[object Object],Next: Secure your brand’s online reputation
 
 
Rule #6: Segment your way to success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Segment by campaigns, visitor self-identification
Segment by geography, donor type
Segment by incoming referral source
Segment by demographics Flickr  (left to right): idealterna, ehavir, davesag  (all creative commons licensed)
Segment by real-world actions taken Flickr  (left to right, top to bottom): grant neufeld, bulldog1, mishmosh222  (all creative commons licensed)
Mercy Corps  FY07 Net
Email High
Crisis in Lebanon  Help Us Respond $69,614 6/25/2006
Help Us Prepare  for The Year to Come $66,505 12/27/2006
A Thoughtful, Caring  Last-Minute Gift $56,157 12/20/2006
Email Low
Sowing the  Seeds of Peace $4,610 9/28/2006
Preparing for Kosovo’s Future $3,630 2/1/2006
Helping Youth Solve Unemployment $1,115 2/1/2006
Email Segments No Gifts With Gifts No Gifts No Open
Tiers TOP MID MASS
Upgrade Paths Gift Annuities Monthly Giving Local Content
No Gifts With Gifts
Help Darfur’s Displaced $25,274 4/26/2007
Send Mom a Mother’s Day Bouquet $4,470 4/26/2007
Rule #7: Test, test, test.  ,[object Object],[object Object],… then  why  would you make a design change to your site or e-mail without testing it? ,[object Object],[object Object]
But, but, but, but – the excuses are many… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Testing can be easy, whether it’s e-mail…
… or testing web creative design: Test 1:  Same campaign, different calls-to-action Test 2:  Different campaigns
Rule #8: Make your supporters the messengers.
We are NOT the best messengers. ,[object Object],[object Object],[object Object],[object Object]
 
The messenger’s widget
Great messengers
Rule #9: Offer recurring giving.
Mercy Corps  Monthly Donations .982 M $1.638 M
Rule #10: Don’t only ask.  Thank and inspire too.  ,[object Object],WaMu ATM Error by Matt B., Flickr
Thanking your donors
Continuing the Conversation ,[object Object],[object Object],[object Object]
Continuing the Conversation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object]
Trend #1: Celebrity philanthropy.
 
 
Rethinking celebrity
Trend #2: Less control.
Trend #3: More communities.  ,[object Object],A:  Because that’s where the money is.
What communities can mean for you ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communities for Digital Media www.flickr.com www.youtube.com
Communities for Discussions www.gather.com www.care2.com
Communities for Breaking News www.newsvine.com www.digg.com
Communities for Sharing Good Content www.stumbleupon.com del.icio.us
Trend #4: What’s hot will change.
Trend #5: More niche marketing.

More Related Content

More from Jonathon Colman

How to Build SEO into Content Strategy
How to Build SEO into Content StrategyHow to Build SEO into Content Strategy
How to Build SEO into Content Strategy
Jonathon Colman
 

More from Jonathon Colman (17)

Enterprise SEO & Content Strategy: STOP THE PAIN!
Enterprise SEO & Content Strategy: STOP THE PAIN!Enterprise SEO & Content Strategy: STOP THE PAIN!
Enterprise SEO & Content Strategy: STOP THE PAIN!
 
How to Build SEO into Content Strategy
How to Build SEO into Content StrategyHow to Build SEO into Content Strategy
How to Build SEO into Content Strategy
 
Agile Marketing: 4 Principles and 13 Hacks - SEOmoz MozCon 2012
Agile Marketing: 4 Principles and 13 Hacks - SEOmoz MozCon 2012Agile Marketing: 4 Principles and 13 Hacks - SEOmoz MozCon 2012
Agile Marketing: 4 Principles and 13 Hacks - SEOmoz MozCon 2012
 
Making The Case For Local Search Optimization
Making The Case For Local Search OptimizationMaking The Case For Local Search Optimization
Making The Case For Local Search Optimization
 
Web Performance Optimization: The Silver Bullet of SEO and UX
Web Performance Optimization: The Silver Bullet of SEO and UXWeb Performance Optimization: The Silver Bullet of SEO and UX
Web Performance Optimization: The Silver Bullet of SEO and UX
 
Learn Agile Marketing & SEO from Star Wars Stormtroopers
Learn Agile Marketing & SEO from Star Wars StormtroopersLearn Agile Marketing & SEO from Star Wars Stormtroopers
Learn Agile Marketing & SEO from Star Wars Stormtroopers
 
SEO in the Age of Entities: Using Schema.org for Findability
SEO in the Age of Entities: Using Schema.org for FindabilitySEO in the Age of Entities: Using Schema.org for Findability
SEO in the Age of Entities: Using Schema.org for Findability
 
SEO and User Experience (UX): A Vision of Collaboration
SEO and User Experience (UX): A Vision of CollaborationSEO and User Experience (UX): A Vision of Collaboration
SEO and User Experience (UX): A Vision of Collaboration
 
Agile SEO - Infrastructure Innovation by Iteration
Agile SEO - Infrastructure Innovation by IterationAgile SEO - Infrastructure Innovation by Iteration
Agile SEO - Infrastructure Innovation by Iteration
 
SEO Audit Checklist and Worksheet - over 90 SEO checkpoints!
SEO Audit Checklist and Worksheet - over 90 SEO checkpoints!SEO Audit Checklist and Worksheet - over 90 SEO checkpoints!
SEO Audit Checklist and Worksheet - over 90 SEO checkpoints!
 
The Four Pillars of Search Engine Optimization (SEO)
The Four Pillars of Search Engine Optimization (SEO)The Four Pillars of Search Engine Optimization (SEO)
The Four Pillars of Search Engine Optimization (SEO)
 
Total Search Marketing Optimization: Testing Paid vs. Organic Search
Total Search Marketing Optimization: Testing Paid vs. Organic SearchTotal Search Marketing Optimization: Testing Paid vs. Organic Search
Total Search Marketing Optimization: Testing Paid vs. Organic Search
 
Fundraising 2.0: A New Model for Fundraising on Facebook
Fundraising 2.0: A New Model for Fundraising on FacebookFundraising 2.0: A New Model for Fundraising on Facebook
Fundraising 2.0: A New Model for Fundraising on Facebook
 
Social News for Social Good: Building Buzz and Breaking Records with Digg
Social News for Social Good: Building Buzz and Breaking Records with DiggSocial News for Social Good: Building Buzz and Breaking Records with Digg
Social News for Social Good: Building Buzz and Breaking Records with Digg
 
Web Marketing for Fundraisers: Get Found, Get Traffic, Get Ahead
Web Marketing for Fundraisers: Get Found, Get Traffic, Get AheadWeb Marketing for Fundraisers: Get Found, Get Traffic, Get Ahead
Web Marketing for Fundraisers: Get Found, Get Traffic, Get Ahead
 
SEO for Marketers and Fundraisers: You Can'’t Raise Money if People Can'’t Fi...
SEO for Marketers and Fundraisers: You Can'’t Raise Money if People Can'’t Fi...SEO for Marketers and Fundraisers: You Can'’t Raise Money if People Can'’t Fi...
SEO for Marketers and Fundraisers: You Can'’t Raise Money if People Can'’t Fi...
 
Using Online Social Networks to Build Buzz, Community & Support for Your Cause
Using Online Social Networks to Build Buzz, Community & Support for Your CauseUsing Online Social Networks to Build Buzz, Community & Support for Your Cause
Using Online Social Networks to Build Buzz, Community & Support for Your Cause
 

Recently uploaded

Abortion pills in Saudi Arabia (+919707899604)cytotec pills in dammam
Abortion pills in Saudi Arabia (+919707899604)cytotec pills in dammamAbortion pills in Saudi Arabia (+919707899604)cytotec pills in dammam
Abortion pills in Saudi Arabia (+919707899604)cytotec pills in dammam
samsungultra782445
 
+971565801893>>SAFE ORIGINAL ABORTION PILLS FOR SALE IN DUBAI,RAK CITY,ABUDHA...
+971565801893>>SAFE ORIGINAL ABORTION PILLS FOR SALE IN DUBAI,RAK CITY,ABUDHA...+971565801893>>SAFE ORIGINAL ABORTION PILLS FOR SALE IN DUBAI,RAK CITY,ABUDHA...
+971565801893>>SAFE ORIGINAL ABORTION PILLS FOR SALE IN DUBAI,RAK CITY,ABUDHA...
Health
 
QATAR Pills for Abortion -+971*55*85*39*980-in Dubai. Abu Dhabi.
QATAR Pills for Abortion -+971*55*85*39*980-in Dubai. Abu Dhabi.QATAR Pills for Abortion -+971*55*85*39*980-in Dubai. Abu Dhabi.
QATAR Pills for Abortion -+971*55*85*39*980-in Dubai. Abu Dhabi.
hyt3577
 

Recently uploaded (20)

Test bank for advanced assessment interpreting findings and formulating diffe...
Test bank for advanced assessment interpreting findings and formulating diffe...Test bank for advanced assessment interpreting findings and formulating diffe...
Test bank for advanced assessment interpreting findings and formulating diffe...
 
Call Girls Howrah ( 8250092165 ) Cheap rates call girls | Get low budget
Call Girls Howrah ( 8250092165 ) Cheap rates call girls | Get low budgetCall Girls Howrah ( 8250092165 ) Cheap rates call girls | Get low budget
Call Girls Howrah ( 8250092165 ) Cheap rates call girls | Get low budget
 
Webinar on E-Invoicing for Fintech Belgium
Webinar on E-Invoicing for Fintech BelgiumWebinar on E-Invoicing for Fintech Belgium
Webinar on E-Invoicing for Fintech Belgium
 
Abortion pills in Saudi Arabia (+919707899604)cytotec pills in dammam
Abortion pills in Saudi Arabia (+919707899604)cytotec pills in dammamAbortion pills in Saudi Arabia (+919707899604)cytotec pills in dammam
Abortion pills in Saudi Arabia (+919707899604)cytotec pills in dammam
 
Responsible Finance Principles and Implication
Responsible Finance Principles and ImplicationResponsible Finance Principles and Implication
Responsible Finance Principles and Implication
 
Pension dashboards forum 1 May 2024 (1).pdf
Pension dashboards forum 1 May 2024 (1).pdfPension dashboards forum 1 May 2024 (1).pdf
Pension dashboards forum 1 May 2024 (1).pdf
 
Group 8 - Goldman Sachs & 1MDB Case Studies
Group 8 - Goldman Sachs & 1MDB Case StudiesGroup 8 - Goldman Sachs & 1MDB Case Studies
Group 8 - Goldman Sachs & 1MDB Case Studies
 
Collecting banker, Capacity of collecting Banker, conditions under section 13...
Collecting banker, Capacity of collecting Banker, conditions under section 13...Collecting banker, Capacity of collecting Banker, conditions under section 13...
Collecting banker, Capacity of collecting Banker, conditions under section 13...
 
Explore Dual Citizenship in Africa | Citizenship Benefits & Requirements
Explore Dual Citizenship in Africa | Citizenship Benefits & RequirementsExplore Dual Citizenship in Africa | Citizenship Benefits & Requirements
Explore Dual Citizenship in Africa | Citizenship Benefits & Requirements
 
Lion One Corporate Presentation May 2024
Lion One Corporate Presentation May 2024Lion One Corporate Presentation May 2024
Lion One Corporate Presentation May 2024
 
+971565801893>>SAFE ORIGINAL ABORTION PILLS FOR SALE IN DUBAI,RAK CITY,ABUDHA...
+971565801893>>SAFE ORIGINAL ABORTION PILLS FOR SALE IN DUBAI,RAK CITY,ABUDHA...+971565801893>>SAFE ORIGINAL ABORTION PILLS FOR SALE IN DUBAI,RAK CITY,ABUDHA...
+971565801893>>SAFE ORIGINAL ABORTION PILLS FOR SALE IN DUBAI,RAK CITY,ABUDHA...
 
劳伦森大学毕业证
劳伦森大学毕业证劳伦森大学毕业证
劳伦森大学毕业证
 
QATAR Pills for Abortion -+971*55*85*39*980-in Dubai. Abu Dhabi.
QATAR Pills for Abortion -+971*55*85*39*980-in Dubai. Abu Dhabi.QATAR Pills for Abortion -+971*55*85*39*980-in Dubai. Abu Dhabi.
QATAR Pills for Abortion -+971*55*85*39*980-in Dubai. Abu Dhabi.
 
Technology industry / Finnish economic outlook
Technology industry / Finnish economic outlookTechnology industry / Finnish economic outlook
Technology industry / Finnish economic outlook
 
Famous No1 Amil Baba Love marriage Astrologer Specialist Expert In Pakistan a...
Famous No1 Amil Baba Love marriage Astrologer Specialist Expert In Pakistan a...Famous No1 Amil Baba Love marriage Astrologer Specialist Expert In Pakistan a...
Famous No1 Amil Baba Love marriage Astrologer Specialist Expert In Pakistan a...
 
Certified Kala Jadu, Black magic specialist in Rawalpindi and Bangali Amil ba...
Certified Kala Jadu, Black magic specialist in Rawalpindi and Bangali Amil ba...Certified Kala Jadu, Black magic specialist in Rawalpindi and Bangali Amil ba...
Certified Kala Jadu, Black magic specialist in Rawalpindi and Bangali Amil ba...
 
Strategic Resources May 2024 Corporate Presentation
Strategic Resources May 2024 Corporate PresentationStrategic Resources May 2024 Corporate Presentation
Strategic Resources May 2024 Corporate Presentation
 
Q1 2024 Conference Call Presentation vF.pdf
Q1 2024 Conference Call Presentation vF.pdfQ1 2024 Conference Call Presentation vF.pdf
Q1 2024 Conference Call Presentation vF.pdf
 
Toronto dominion bank investor presentation.pdf
Toronto dominion bank investor presentation.pdfToronto dominion bank investor presentation.pdf
Toronto dominion bank investor presentation.pdf
 
20240419-SMC-submission-Annual-Superannuation-Performance-Test-–-design-optio...
20240419-SMC-submission-Annual-Superannuation-Performance-Test-–-design-optio...20240419-SMC-submission-Annual-Superannuation-Performance-Test-–-design-optio...
20240419-SMC-submission-Annual-Superannuation-Performance-Test-–-design-optio...
 

Cultivating Your Constituents Online - American Marketing Association