1. Strategic Implementation
of an Employee
Development Program
Wednesday, May 16, 2012
1:00 p.m. Central

2. 1.No manager support
2.No budget or perceived
value
3.Lack of leadership support
4.Unengaged and unmotivated
employees

4. Keys to Program Success
Business Fit
Learning solutions that are tightly aligned to business
initiatives.
Adoption
Effective communication to Provide easy access to
target audiences. resources, technology and
tools.
Business Value
Measurement strategy that delivers return on expectations
and return on investment.

5. Strategy and Implementation
Cultural awareness
Change management
Goals and success criteria
Managing your program

6. Cultural Awareness
Executive and management support
Corporate mission and value
Business and work environment
Communication styles and flow
Relationships of influence
Existing learning culture

7. Elements of A Learning Culture
1. Holistic thinking
2. Integrated learning
3. Capacity for change
and improvement
4. Focus on
collaboration
5. Personal commitment

8. Change Management
Communicate the business and
individual benefits of the program
Communicate to reduce fear
Careful planning
Clear links between training and
job roles/performance

10. Presenting Change to Employees
Prepare
Deliver Message
Follow-up

11. Goals & Success Criteria
Determine the audience
Determine content and link
to program objectives
Define criteria for
measurement

12. S.M.A.R.T. GOALS
Specific
Measurable
Attainable
Relevant
Timely

13. Program Focus
Replace % of Instructor Led Training
Employees use e-learning to meet an average
% of their annual training requirement

14. Learner Focus
Positive feedback on content with a specific
approval rating
Demonstrate they can apply what they learned
to the job

15. Program Goal
Replace 50% of instructor led training with
e-learning
Success Criteria
Usage measured by completion
Measurement
25% of potential audience
of 500 completes one
course (125 learners) on
an annualized basis

16. Program Goal
Provide e-learning as a viable means for
employees professional development
Success Criteria
Learner satisfaction with content
Measurement
Positive feedback on
content with a >70%
approval rating

17. Learner Goal
Improve performance in handling of
customer complaints
Success Criteria
Transfer of knowledge and/or skill
back to job
Measurement
Positive feedback on
applicability of learning to
job responsibilities with a
>70% approval rating

18. Program Evaluation
• Start with usage
reports
• Results from
evaluation forms
• Pre and post tests
• Job performance
metrics or KPI’s

19. Sample Metrics
Method: Track initial email to users.
Measured Results:
53.5% open rate
35% hit the link to the LMS within the
email
62 signed up for courses
28 started courses
8 completed courses

20. Sample Metrics
Method: Leadership development
program participation
Measured Results:
80% completed the program
30% were promoted within 3 months
100% retention of all program
participants
100% rated the program as
worthwhile and valuable

21. Managing Your Program
Deployment and launch
Marketing and
communications
Measurement and review

22. Deployment and Program
Launch
Additional resources

23. Sample 4 Week Timeline
Week 1 Week 2 Week 3 Week 4
| Set Strategy (1 week) |
| Establish Program Goals (1 week) |
| Site Design & Customization (1-2 weeks) |
| Identify Success Criteria (1 week) |
| Marketing & Communications Strategy (1 week) |
| Define Audience (2-3 days) |
| Determine Program Measurement (1 week)
| Course Selection (1 week) |
| Pre-Launch Communications Begin (2-3 weeks) |

24. Make things easy with user guides!

25. Provide tips
and best
practices!

26. Marketing & Communications
Build
Review Act

27. Your Plan Should Include:
• The Message
• Your Purpose
• Method
• Metrics
• Target Audience

28. Sample Plan
Message Purpose Method Timing Metric Owner Target Audience
Launch of Inform Article in Pre-launch Awareness Kim Sr. Leaders, Mid-
Strategic company survey level Leaders,
Sales daily e-news results great Sales Leaders,
School than 10% of Sales People
sales team
Persuade Testimonials Launch Enrollment Kim
from Sales at 85%
Leaders and
Pilot
Participants
Remind Participant Monthly Kim Sales People,
testimonials Sales Leaders

29. Communicate to keep it top of mind!

30. Elements of A Learning Culture
1. Holistic thinking
2. Integrated learning
3. Capacity for change
and improvement
4. Focus on
collaboration
5. Personal commitment

31. For Additional Info. Chris Osborn
www.bizlibrary.com cosborn@bizlibrary.com
888.432.3077 888.432.3077 ext. 144

32. Success
Program Goal Measurement
Criteria
Usage measured by 25% of potential audience of 500 completes one course
Replace 50% of instructor led training with e-learning
completion (125 learners) on an annualized basis
Provide e-learning as a viable means for employees Learner satisfaction with Positive feedback on content with a >70% approval
professional development content rating
Adopt e-learning as a viable alternative/complement to Learner satisfaction with Positive feedback on usability with a >70% approval
classroom instruction usability rating
Adopt e-learning as a viable alternative/complement to Learner satisfaction with Positive feedback on e-learning as a learning modality
classroom instruction affinity with a >70% approval rating
Effectiveness of
Improve knowledge of workplace diversity issues Improvement in scores between pre-test and test
instruction
Improve performance in handling of customer Transfer of knowledge Positive feedback on applicability of learning to job
complaints and/or skill back to job responsibilities with a >70% approval rating
Technical performance of Number of company help desk and BizLibrary technical
Provide an effective technology to deliver e-learning
courseware support calls