1. JOSEFINA BAPTISTE
1202 South Washington Street Apt 020. Alexandria, VA 22314 (571) 331-9996, Jbaptiste58 @ yahoo.com
Objective Seeking an interesting position for growth within the company
SKILLS SUMMARY
 Performs a variety of assigned general office duties including translating documents, interpreting for parents,
creating and distributing bulletins and newsletters, maintaining student records, answering phones and greeting
visitors in the front office. Knowledge of computers Microsoft Office Suite, Adobe Acrobat X Suite.
 Work well without supervision and able to resolve problems quickly; develop creative solutions and multi-task in a
busy environment.
 Trilingual-Fluent in Spanish and English with the ability to translate and interpret with a working knowledge of intermediate
French
 A 'can do" approach to all tasks with the ability to quickly learn new concepts as well as to prioritize and remain
focused on the task at hand
 Extensive knowledge of Retail Store Operations including merchandising/floor-sets, cash management and retail sales.
 Excellent with customer support services
 Designed and established the parent center for a minority majority elementary school. Created and administered a
program of bi-weekly English and computer classes designed to meet the needs of a diverse ethnic, age and disabled
population. Maintained a community resource library for school community use. Set-up a volunteer program for the
school.
WORK EXPERIENCE
09/13- Present Office Assistant- Back up SIS (Student Information System) Lorton Station Elementary Lorton, VA
Fairfax County Public Schools.
09/05-2013 Office Assistant- Parent Center Coordinator Bucknell Elementary School Alexandria, VA
Fairfax County Public Schools.
 Performs a variety of assigned general office duties required to support activities of the school
 Coordinates parent center activities, given Basic Spanish/English, Basic Computer Classes, and resources.
09/0506/10 Parent Liaison Bucknell Elementary School/Belle View Elementary School Alexandria, VA
 Bilingual Interpreter Spanish/English.
 Establish and built working relationships with families of all children in the school
 Encourage open communication between Parents and school personnel
 Attend conferences and school meetings with parents to clarify procedures and processes.
Summer 2008/Summer 2006/Summer 2007 Summer School- Student Information Assistant
Edison High School, Twain Middle School, Alexandria, VA
Data entry, process all students' records, information, daily attendance, grades.
10/06 09/10 Cashier Balducci's Food Lovers Market Alexandria, VA
 Cashier- Provided excellent customer service.
 Solved customer problems, excellent relations with customers and coworkers.
 Maintained excellent presentation of the Front End
08/04 Clerical Intern Hilton Alexandria Mark Center Alexandria, VA
 Created Excel spreadsheets and entered data from over 1 00 customer business cards.
 Researched area restaurants on Internet and created descriptions on Word document for hotel guests.
 Organized and filed information on events and reservations through 2009.

2. 0 3/92- 05106 Sales Associate-Assistant Manager Bon Voyage, Travel Store Washington, DC
 Opened and closed store. Activated cash register used computer to log and verify shipments.
 Conducted pre-sale inventories and handled cash and credit transactions.
 Totaled sales and prepared bank deposits.
 Assisted customers, answered phones, and placed orders.
 Set-up and detailed window displays and develop promotional materials
0219101/92 Duty Free Marketing Associate AviancaAirlines Bogotá, Colombia
Responsible for duty-free merchandise and sales for international flights.
03103- 04/04 Manager Finlay Fine Jewelry at Lord & Taylor Alexandria, VA
 Managed the operation of a top quality jewelry store.
 Maintained excellent relations with the host store. Trained and supervised four sales staff.
 Exceeded previous year sales by selling fine jewelry to demanding and discerning clients.
 Processed c u s t o m e r credit requests. Provided excellent customer service.
 Solved customer problems concerning repair of jewelry.
 Wrote and transmitted quarterly reports to the main office in New York.
04104-09/04 Training Futures Springfield, VA BUSINESS TRAINING and OFFICE SKILLS
 Windows Office Suite
 Myers-Briggs Leadership Skills Myers-Briggs
 Stress Management
 Bilingual: Spanish/ English
 Team Building
02/9101192 Avianca Airlines Bogotá, Colombia
 Duty Free Marketing Associate
 Responsible for duty-free merchandise and sales for international flights.
06/90·08/89 Esguerra Saenz & Samper Architects Bogotá, Colombia
 Drew blue prints, made and review specials construction details and projects.
 Worked, drew specials blue print for Convention Center, Cartagena ,Colombia
EDUCATION
Alliance Francoise, Washington DC 06/96
Alliance Francoise, Bogotá Colombia 03/84-08/85
NVCC Business Division Alexandria, VA 7 credits, 04/04
Instituto Cultural Colombo Europeo Bogotá, Colombia A.A. Hotel and Tourism 09/84-12/87
Pontificia Universidad Javeriana Bogotá, Colombia B.A .Architectural Design 06/78-06/81
Reference upon request