3. Management - Italian word maneggiare (to handle especially a horse), derives from the Latin manus (hand). - The process of Planning, Organizing, Leading, and Controlling to achieve organizational goals
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11. Top Managers Middle Managers First-line Managers Non-management Three Levels of Management 1-14
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14. Skill Type Needed by Manager Level Top Managers Middle Managers Line Managers Conceptual Human Technical Figure 1.5 1-22
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22. Four Functions of Management Figure 1.2 Planning Choose Goals Organizing Working together Leading Coordinate Controlling Monitor & measure 1-8
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25. Henri Fayol’s 14 Principles of Management Division of work Authority Discipline Unity of command Unity of direction Subordination of individual interest Remuneration Centralization Scalar chain Order Equity Stability of tenure Initiative Esprit de corps
