Consider the challenges any organization has today just to operate on a day-to-day basis.Getting a payroll out on time.Controlling costs.Complying with state and federal labor laws.Administering health and benefits.Recruiting, managing, developing and rewarding employees.And lots, lots more.ADP helps organizations address all these challenges and more. Automatic Data Processing, Inc. – ADP – is one of the largest providers of human capital management solutions – including human resources, payroll, and benefits . We help employers and automotive dealerships around the world build personalized solutions that fit an organization’s unique goals and increase its productivity.
Our mission is to power organizations with insightful solutions that drive business success.Our vision is to be the world’s authority on helping organizations focus on what matters.Partnering with ADP means you get solutions with the latest HR technology – so you can focus your limited time and resources on your people and your goals, not back-office administration. Wherever you do business – across the street or around the world – you can count on ADP to help you succeed.
ADP is a leading business outsourcing provider in the U.S.Of the approximately 3,400 U.S. organizations with more than 1,000 employees who choose to outsource payroll and/or HR, more than 90% rely on ADP. But our footprint goes way beyond American shores.Overall, we serve approximately 570,000 organizations in more than 125 countries, including nearly 400,000 small-business clients and about 25,000 vehicle dealerships.ADP’s footprint is global, servicing the needs of almost 500 multinational clients in more than 40 countries. Taken together, our operations, associates and services comprise work in more than 125 countries. At ADP, people aren’t considered employees, but rather “associates” who work together to make our clients successful. Our associates are located in 40 countries.Over 80 percent of FORTUNE 500 companies and more than 90 percent of FORTUNE 100 companies use at least one of ADP’s services.
In addition to our financial strength, employee presence, and industry leadership: Our clients stay with us for many years. Our average client retention is about 11 years for our Employer Services group and 16 for our Dealer Services group.And, those years have not varied significantly regardless of economic climate.We make significant investments in technology and innovation.Over the last three fiscal years, ADP invested $674 million, $614 million and $588 million, respectively, in technology and systems development, and development of new products.
ADP serves the marketplace through two strategic groups – Employer Services and Dealer Services. ADP Employer Services helps organizations in every facet of the employment cycle – from recruitment to retirement – so they can focus on what they do best. It serves approximately 545,000 organizations and provides industry-leading solutions to employers of all sizes.In fiscal 2011, 80% of Employer Services’ revenues were from the United States, 13% were from Europe, 5% were from Canada and 2% were from South America (primarily Brazil), Australia and Asia.ADP Dealer Services provides fully integrated technology services and solutions to about 25,000 automotive dealerships of every size, as well as vehicle manufacturers, in nearly 100 countries.It provides industry-leading solutions that help auto, truck, motorcycle, marine, recreational, and heavy equipment vehicle dealers use technology to increase efficiency and reduce costs in every area of their operations. .
Employer Services comprises seven strategic business units:National Account Services serves employers with more than 1,000 workers who have complex payroll, administrative and HR needs.Major Account Services addresses organizations with 50 to 1,000 employees who need a full-service provider to help them with payroll, health & benefits, time and labor management, and a host of other needs.Small Business Services helps employers with less than 50 workers. Typically, these firms, which can range from a 1-person sole proprietorship to a fully incorporated business, turn to us for payroll first and then add HR and administrative services as their needs grow.Added Value Services provides specialized services in tax, retirement, insurance and pre-employment for organizations of all sizesOur Retirement Services unit is one of the largest retirement plan providers in the country and provides professional administrative services to defined contribution plans for small-, mid- and large-sized organizations.ADP TotalSource® is a Professional Employer Organization (PEO) for small and mid-size organizations. It serves as the employer of record for the workforces of thousands of fast-growing companies.ES International Services is that part of ADP that serves international employers of all sizes.
Our leadership team – ADP’s Executive Committee – is headed by Carlos Rodriguez, the company’s President and Chief Executive Officer.Steve Anenen heads up our Dealer Services group.Chris Reidy is our Chief Financial Officer.Our Employer Services group leaders are:Regina Lee, who leads the units serving medium- and large-size clients, as well as our GlobalView and Canada teams.Jan Siegmund, who in addition to leading the Added Value Services team, also heads the strategy, marketing and corporate development functions.Anish Rajparia, President of our small business unit as well as our TotalSource and Retirement Services groups.Mark Benjamin, head of our Employer Services International team.Michael Bonarti is the Secretary of the corporation as well as General Counsel handling all legal matters.Ed Flynn leads our global sales force serving all clients regardless of size or location.Finally, Mike Capone is Chief Information Officer with responsibilities for the technological innovation and integrity of ADP’s client services as well as our in-house technology.
Our Employer Services’ group offers a variety of industry-leading solutions. Let me describe a few of them: RUN Powered by ADP® is our online payroll service specifically designed to meet the needs of small businesses -- so all you need to run payroll for your business is Web access – no software required. You simply enter your payroll information and we process it for you – so you can run your payroll quickly and easily. ADP Mobile Solutions lets employees to connect with their organization right from their phones, allowing them to see their pay statements, tax withholding, retirement balances and a variety of other information without having to be in the office. ADP Workforce Now® provides mid-sized companies a team of experts across the HR spectrum, along with a host of tools to manage your payroll, tax, compliance, benefits administration, and HR administration needs from recruitment to retirement. ADP Vantage HCMsm is the answer for large employers that want to understand the “big picture” of their global workforce. Vantage HCM can give better measurement and analysis of the way they hire, manage, and reward people across the entire spectrum of an employee’s career. Vantage HCMmaintains all employee records across payroll, compensation, benefits, core HR, time and attendance, talent acquisition, talent management, performance management, career management and development, in a single data warehouse. ADP Comprehensive Outsourcing Services is a “soup to nuts” solution for firms with more than 1,000 employees. We can provide a dedicated team and best-in-class technology to provide large companies with HR, payroll, and “time & labor” administration; benefits; pre-employment services such as recruiting and screening; and talent management, including compensation and performance management.GlobalView® is ADP’s premier service for multinational clients. GlobalView is a flexible, scalable, cost-effective solution that helps them manage their talent, leverage their human resources strategy and administer payroll. It all comes through one data platform so that clients receive best-in-class service worldwide.
Our Dealer Services group also has an array of world-class offerings. Here’s but a few of them.ADP Drive gives automotive dealers access to everything they need to help lower expenses, drive revenue and increase profits in every area of their business. Easy-to-use reporting tools to help analyze departmental expenses, produce financial statements, manage purchase orders, track parts delivery, and complete paperwork on vehicle inspections. Digital Marketing Service provides customers with resources where customers can see a vehicle retailer’s messages, "tour" vehicles, pre-apply for credit, chat one-to-one with staff, and more.Phone Systems help dealerships drive revenue through superior customer communications.Decision Support Services provide a suite of financial analysis and advanced reporting tools, giving dealerships the information they need to improve operations and employee productivity.
We’ve received many industry leadership awards. Here are but a few of them. For the second consecutive year, ADP has been named the most admired financial data services company by FORTUNE magazine.Diversity Inc. Magazine has named us one of the Top 50 most inclusive employers in nation. In 2011, we ranked 38th -- up from 49th in 2010. Training magazine ranked ADP second on its prestigious “Training Top 125” for 2010.We were named a leading business outsourcer by the research firm IDC in its HR BPO Marketscape Report.Forbes magazine ranked us as one of the world’s most innovative companies. In fact, we’re the only human capital management company to have been so honored. Chief Executive magazine ranked us 6th on its list of the 40 Best Companies for Leaders in 2012. Finally, we ranked seventh on the InformationWeek 500 list for 2011 – an annual list of the top business technology innovators in the U.S. – the second time in the past five years that ADP has been ranked as a top ten business technology innovator.
Innovation is in ADP’s DNA – having been founded 60 years ago on an idea that relieved businesses of significant compliance and administrative burden. Throughout its history, ADP has demonstrated an unwavering commitment to deploying innovative tools and processes that enable clients of all sizes to focus on running their business.ADP is committed to product leadership - delivering the best solutions to all of our markets ahead of the competition on a consistent basis. We know that new products and services are essential to business growth. They help us to better meet the needs of those we serve, as we attract new clients and grow and strengthen our relationship with our existing clients. Our products and services provide tangible solutions that differentiate us from our competitors. ADP is committed to service excellence. It is at the core of our culture and will always be the heart of our relationship with our clients. Service excellence challenges us to consistently reset the high bar of our performance levels to meet or exceed the expectations of an ever-more-competitive marketplace. All this means that ADP “is in the business of your success.”