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Learning in a 
Social Workplace 
Jane Hart 
Centre for Learning & Performance Technologies 
Modern Workplace Learning Cent...
@C4LPT 
2
What is social learning? 
What social learning takes 
place in the workplace? 
How can L&D can support 
social learning? 
...
4 
Social learning is 
not new - its the 
way we’ve always 
learned … 
at home
5 
… 
with our friends
6 
… 
with our 
colleagues at 
work
Does social media + learning = social learning ??? 
7
Social media can make learning 
a more powerful experience 
8
Social learning doesn’t require the use of social media 
9
Use of social media tools doesn’t mean 
social learning will take place 
10
11
12
13
Traditional 
Training Tools 
14
15 Learning Tools
People are using social networks to build a trusted network of colleagues 
(aka PLN Personal Learning Network) 
16
People are using social tools to keep up to date with what is happening 
in their industry or professional 
17
People are using social tools to solve 
ther own performance problems 
18
Directed 
Social 
Learning 
scheduled 
events 
structured 
directed 
Personal 
Social 
Learning 
continuous 
on demand 
un...
20
Network 
Discover 
Manage 
information 
overload 
Connect the dots 
Share 
21
22
Directed 
Social 
Learning 
scheduled 
events 
structured 
directed 
Personal 
Social 
Learning 
continuous 
on demand 
un...
Help teams 
to share 
24
Help individuals 
to work out loud 
25
Help teams to be there for one another 
26
Directed 
Social 
Learning 
scheduled 
events 
structured 
directed 
Personal 
Social 
Learning 
continuous 
on demand 
un...
Directed 
Social 
Learning 
scheduled 
events 
structured 
directed 
Personal 
Social 
Learning 
continuous 
on demand 
un...
Performance-oriented activities 
Social lies at the heart 
Content supports Social 
Promoted self-governance 
(autonomy) 
...
30 
Case Study: 
Pfizer Sales Team, India
31
32
33
Guided Social Learning 
Success Factors 
Group of people who wanted 
to learn with and from one another 
Organisation that...
Directed 
Social 
Learning 
Personal 
Social 
Learning 
Team 
Social 
Learning 
Guided 
Social 
Learning 
LMS Social Platf...
new mindset | new toolset | new roles | new skillset 
36
Social Learning is not something 
you make others do 
37
Directed 
Social 
Learning 
Personal 
Social 
Learning 
Team 
Social 
Learning 
Guided 
Social 
Learning 
Trainers & 
Inst...
39
Directed 
Social 
Learning 
Personal 
Social 
Learning 
Team 
Social 
Learning 
Guided 
Social 
Learning 
Start by develop...
41
This is the real 
social learning 
42
Social media 
enables new ways of learning 
(not enforces old ways of training) 
Social learning is not something 
you mak...
References 
Social or Fauxial Learning? www.c4lpt.co.uk/blog/2014/10/19/social-learning- 
44 
or-fauxial-learning/ 
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