What is PPI and why do so many people want to help me reclaim it? Brunel Franklin are specialists in helping our customers reclaim mis-sold PPI. It's in the news a lot at the minute, so we thought we'd break it down for you.

1. and why do so many want to help me reclaim it?

2. You’ve seen the
ad’s...
Normally very
serious people
walking towards
the camera, or
in a call centre
looking busy....
Serious, AND in a call centre...sometimes.

3. ...or maybe you’ve
had one of those
automated phone
calls....
(...we don’t do that by the way)

4. All saying....
...you’ve been mis-sold PPI!

5. ...and that’s
all good and
everything.
BUT!
What’s PPI?!
Even this guys confused! Although thats likely becasue he’s a dog.

6. Payment
Protection
Insurance
but that’s not the whole story....

7. Simply put, it’s a type of
insurance that is designed
to protect your monthly
repayments, should you
not be able to make them,
through illness, an accident
or redundency.
Sounds like a pretty handy safety net right?

8. Well, you’d be right thinking
that, because it is. The
problem is that it was mis-
sold by lenders to a lot of
people who didn’t need it,
or even know that they were
sold it.
Do you want to see the ducks again?

9. See, this picture makes sense now.
The duck is the lender, the ducklings the
sales person and the women cooing over
the ducklings is the mis-sold customer.

10. Soooooooooo, the question is?
Payment
Were you mis-sold Protection
Insurance

11. Well.....
PPI has been found to have been mis-sold on
Mortgages Credit Cards Loans Hire Purchases
So, there’s certainly a possibility...

12. PPI was systematically mis-sold
mainly because it made lenders
more money and the sales person a
handsome bit of commision.
Plus, it was easy to sell because it
seemed like a sensible and ideal
cover.
Especially, if the sales person left
out the exclusions that would
prevent a payout or the true cost of
the cover.
There were a variety of reasons why PPI was mis-sold...let’s take a look at some of them...

13. 1 Was it conditional
or compulsory?
PPI is optional. If you were
told that you had to have
2 Medical Exclusion
Many policies have
exclusions on payouts if the
3 Your Job
Jobs within the public
sector include some
the cover, or that your policy holder had a pre- pretty awesome employee
application would have existing medical condition; benefits, such as full sick
a better chance of being since this may hinder you pay. This outweighs the
accepted, then you may from earning. Was this benefits of the PPI cover.
have been mis-sold PPI. explained to you? Which means it should
4 5
never have been sold to
people in the public sector.
Did you have all the Other exclusions included
The Cover Term facts? if you were in the armed
forces, unemployed, retired
Sometimes the term of the Were you told about PPI?
or self-employed
PPI cover is not the same as Were you told the full cost
the length of the financial including interest? Was the
e thinking
product you are paying to full extent and limitations
protect. If it was shorter
or longer then you may be
of the cover explained.
If No, to any of these You mi ght now b
paying for something you questions, then you may be
cannot use, and may be entitled to a refund.
n mis-sold
entitled to a refund
I have bee

14. Not cool, right?
The Office of Fair Trading (OFT), claim that
only around 20% of the money collected in
premiums is ever paid out in claims.
So, imagine how much profit the banks and
lenders were making out of this?

15. FYI This is 1 billion Dollars
Around £5 billion!

16. Well, the Financial
Services Authority got a
bit concerned over this and
ended up taking the banks
and lenders to court.

17. They Won!
As a result, new rules mean that any one who has been
mis-sold must be given a refund, plus interest by the bank/
lender who mis-sold the PPI cover.
This isn’t compensation, but rather a refund, which must
put the consumer back into the same position they would of
been had they not been mis-sold too. Including any interest
incurred on the amount.

18. Awesome, news!
What now?
Well, you can do one of two things. You
can apply for a refund yourself, or you can
pass the hassle onto a claims management
company like Brunel Franklin.

19. Well, sell it to me then!
Why Brunel Franklin?
We thought you might ask that. Here’s a couple of reasons why we
could make you’re life easier....
• We make the process simple and do all the leg
work
• We’ll handle your claim even if you’ve been
previously rejected.
• We’ll aim to get you the maximum refund and
if we don’t think it’s appropriate, we’ll take the
case to the Financial Omsbudman Service (FOS)
• There’s no upfront fees. You only pay if we win your case.

20. More Info?
We’d be happy to talk to you more about PPI and help you find out if
you’ve been mis-sold too.
0800 054 51 54 | info@brunelfranklin.com | www.brunelfranklin.com
Th anks!

21. Image Sources
Thumbs Up - www.flickr.com/photos/62337512@N00/3958637561
Dog - www.sxc.hu/photo/1382251
Singer - www.flickr.com/photos/andytrax/7615388928/in/photostream/
Venus Flytrap - www.scx.hu/photo/1234315
Net -www.sxc.hu/photo/1352530
Desk Lamp - www.sxh.hu/photo/572766
One Billion Dollars - https://sites.google.com/site/artmarcovici/one-billion
TV - www.flickr.com/photos/25666278@N04/6960435830
Telephone - www.flickr.com/photos/68134955@N07/7778462254/