Modern intranets still play an important role in organisations, but they now sit within the broader digital workplace. Leading firms are now focusing on digital employee experience (DEX), as the next step in their journey. (Keynote presentation by James Robertson at the Entopic Intranet & Digital Workplace Congres in Utrecht, March 2019)

1. From intranets to digital
employee experience
James Robertson, Step Two (@james_steptwo)

2. We are all on a journey of
digital transformation

3. This is happening within the
enterprise, not just for consumers

4. But the challenge is to deliver
simplicity, not just functionality!

5. www.steptwo.com.au
Hi, I’m James
Robertson!
I’m the founder of Step Two
(www.steptwo.com.au), a specialist
intranet and digital workplace firm
headquartered in Australia.
We help organisations establish and
sustain modern digital workplaces,
and to deliver a great digital
employee experiences.
I’ve been in this space for 20 years.

8. Let’s explore the
journey ahead…

9. Modern intranet Digital workplace Digital employee
experience (DEX)

10. STAGE 1:
MODERN INTRANET

11. I’m not afraid of using the
“i word”
@james_steptwo intranet

12. Modern intranets must play an
important role in organisations,
delivering key services, and
providing an enterprise front door
@james_steptwo

13. www.steptwo.com.au
04
Collaboration
& social
Connecting staff
with each other,
and helping them
to work together
better.
05
Activity
The intranet as a
place for doing
things, not just
reading things.
02
Comms
A rich internal
communication
channel that
reaches all staff.
03
Culture
Celebrating the
current culture of
the organisation,
and supporting
culture change.
01
Content
A repository for
information, at
both corporate
and business-unit
levels.
Five purposes of modern intranets
www.steptwo.com.au/products/five-intranet-purposes

14. www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent

15. www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent

16. www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent

17. www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent

18. BHP

19. BHP

20. BHP

21. BHP

22. STAGE 2:
DIGITAL WORKPLACE

23. A digital workplace consists of the
set of tools, platforms and
environments for work.
@james_steptwo

24. A great digital workplace consists
of a holistic set of tools, platforms
and environments for work,
delivered in a coherent, usable
and productive way.
@james_steptwo

25. www.steptwo.com.au
@james_steptwo
Environments
Products Platforms
Strategy
Governance
Step Two Digital Workplace
Framework
Provides a model for planning
and delivering digital workplace
solutions.
Built around a “product
management” philosophy and
practice.

26. HitachiVantara

27. STAGE 3:
DIGITAL EMPLOYEE EXPERIENCE

28. Digital employee experience (#DEX)
is the sum total of the digital
interactions within the work
environment.
@james_steptwo
Definition v2
www.steptwo.com.au/papers/what-is-digital-employee-experience

29. D
@StepTwoDesigns
EX ➜ CX

30. DEX is still an emerging concept
that we are all responsible for
exploring and shaping.
@james_steptwo

31. Step Two DEX survey
2018/2019
See the ‘state of the nation’ for
digital employee experience
Results just released as a free
whitepaper:
www.steptwo.com.au/DEX-survey

32. of organisations have a
definition for DEX
11%
YES NO UNSURE
Step Two DEX survey 2018/2019 www.steptwo.com.au/DEX-survey

33. EXTREMELY IMPORTANT
say DEX is extremely or
very important
39%
VERY SOMEWHAT NOT SO NOT UNSURE
Step Two DEX survey 2018/2019 www.steptwo.com.au/DEX-survey

34. EXTREMELY IMPORTANT
say DEX is only
somewhat important
42%
VERY SOMEWHAT NOT SO NOT UNSURE
Step Two DEX survey 2018/2019 www.steptwo.com.au/DEX-survey

35. LibertyMutual
Important messages outside of email
(targeted on location, role and businessGenerated by systems, team
members and managerAggregates approvals from across enterprise
systems, don’t have to go to source systemSet of personal micro apps, such as my
profile, my time off/payslip, time plannerExperimental chatbot eg what is the next
office holiday? who is employee XYZ?
All 2018 Award winners: www.steptwo.com.au/iia

36. LibertyMutual
All 2018 Award winners: www.steptwo.com.au/iia

37. LibertyMutualAll 2018 Award winners: www.steptwo.com.au/iia

38. LibertyMutual
All 2018 Award winners: www.steptwo.com.au/iia

39. You have choices to
make in the road ahead…

40. Modern intranet Digital workplace Digital employee
experience (DEX)
Choose the right focus for you…

41. You are at the forefront of creating
digital employee experiences

42. Dream big, but
deliver often!

43. Thank you!
James Robertson
Step Two
www.steptwo.com.au
jamesr@steptwo.com.au
Twitter: @james_steptwo
www.steptwo.com.au/DEX-survey