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Collaboration is about people

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James Robertson
James Robertson

Presentation given at KM Roundtable in Melbourne, talking about the people aspects of collaboration.

TechnologieBusiness
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Collaboration is about people James Robertson, Step Two Designs (jamesr@steptwo.com.au)
There are many collaboration tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What are the people factors that drive the success or failure of collaboration?
Two critical success factors
There are two critical success factors for collaboration tools www.steptwo.com.au/papers/kmc_discussionforums
clear purpose
common sense of community
Testing a few real-world examples ? Sharing subject-matter expertise  Project collaboration  Reviewing the new web strategy  Designing the new office space  Staff buy and swap area
Other key principles
You can’t force staff to collaborate www.steptwo.com.au/papers/cmb_collabpeople
Let staff drive their own experimentation and use of tools theobvious.typepad.com/blog/2007/03/the_100_guarant.html
Target and support areas that have a clear desire and need
Build trust and relationships face to face
en.wikipedia.org/wiki/Forming-storming-norming-performing forming storming norming performing
Ensure there are business opportunities for collaboration
Collaboration must be supported and facilitated www.steptwo.com.au/papers/cmb_supportcollab
Build social networks to connect people with people
Focus on the purpose and outcome, beyond just chatting
Communities of practice ,[object Object],[object Object],[object Object]
Questions? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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