The Intelligent Library #CILIPConf17

The Intelligent Library
James Clay, Senior Co-Design Manager, Jisc

So what is the
intelligent library?

Intelligent Campus

What is the Intelligent Campus?
»There has been plenty of hype over artificial intelligence
and the internet of things.
»We believe it may be time to put aside the cynicism that
this kind of hype generates and look seriously at how we
can take advantage of these emerging technologies to
improve the student experience, research and the
management of our campuses.

The Smart Campus

»The internet of things makes it possible for us to gather
real-time data about the environment and usage of our
campuses.
»It is easy to imagine using this data to ensure our rooms
and facilities are managed effectively, but could we go
further and monitor environmental conditions in learning
spaces or even, using facial recognition software, student
reactions during learning so that we can continually refine
the learning experience?

Contextual learning

»Most smartphones now make use of artificial intelligence
to make contextual recommendations based on an
individual’s location and interests.
»Could universities and colleges take advantage of this
technology to push information and learning materials to
students? If we could, it offers some interesting
possibilities.

»On-campus notifications could nudge students to make
best use of the available services such as the library.
»Off-campus notifications could encourage them to take
advantage of the learning opportunities all around them.
»Could we use approaches like this to turn student’s
smartphones into educational coaches, nudging students
towards the choices that lead to higher grades and
prompting them to expand their learning horizons.

Internet ofThings

Tracking
»As we start to use a range of tracking technologies, smart
cards, beacons, sensors we are facing a deluge of data in
the use of buildings, spaces and equipment.
»We are faced with a breadth and depth of data which can
be challenging to use effectively and have greatest
impact.
»Interpreting the data is fraught with challenges and
difficulties, as well as potential ethical and legal issues.
»However this wealth of data does offer the potential to
deliver more satisfying experiences for students and staff
as well as ensuring the campus is used as effectively as
possible.

I didn’t know
I needed to ask...

»Arriving at a new institution is a disorientating experience.
»As students walk around the university or college campus
they are faced with problems that need to be resolved in
order to help them settle, provide a satisfying experience
and even help them on their learning journey.

»There are the known problems, such as where is my next
lesson?
› What books would be useful for this topic?
› When is my tutor free for a quick chat on assignment?
»Even simple questions could result in a complicated route
to multiple online systems.
»Imagine asking the question, where and when is my next
lecture, what resources are available and are there any
relevant books in the library on this subject?

»There are also the unknown problems, these are the kinds
of problems that learners don’t even know they have and
haven’t thought to ask?
»Could the university or college push information and
notifications to learners based on where the learner is on
campus, when the learner is on campus, and how far the
learner is on their learning journey?

Definition

Use Cases

Use cases
»We can imagine an intelligent library which not only
knows what seats and PCs are free, but can learn from
history and predict when the library will be busy and when
it will be emptier.
»The library then provides this information to students via
an app, pushing the library when there is more availability
of places and computers.
Are there any computers available?

Use cases
»Having a deeper understanding of the utilisation of the
library, will allow for more effective and efficient use of
space.
»Could this also mean we have a flexible library that
expands and contracts as demand for space in the library
changes over the day or over the year?
We need more space?

Use cases
»Could we use wireless technologies, such as RFID, not just
for issue and return, but also track those resoruces as they
are used within the library itself?
»Could we also use the same technologies to track
resources across campus to identify areas where they are
being used or stored (or even lost)? Could we then
enhance those spaces to improve learning?
Where are our books?

Use cases
»Could we use facial recognition to monitor regular users
of the library and provide insight and data into learning
analytics?
»Could we go one step further and use facial recognition
technology to discover when students are “troubled” or
“in need of help” and then make appropriate
interventions to support them in their studies?
Do you need help?

Use cases
»If the library is getting full, could we identify those
students who have been in there a long time, and push a
notification, incentivising them to take a break with a free
coffee from the library coffee shop?
»Could we go one step further, and promote wellbeing, by
doing the same, but with a free coffee on the other side of
campus, so they have to go outside and get some air and
exercise?
You could do with a coffee…

Ethics

Do we want to?

Should we?

Next steps

Find out more…

Next steps
»Follow the project blog
https://intelligentcampus.jiscinvolve.org
»Follow the conversation on theTwitter
#intelligentcampus
»Follow me on theTwitter @jamesclay
You could…

jisc.ac.uk
One CastleparkTower Hill Bristol BS2 0JA
customerservices@jisc.ac.uk
T 020 3697 5800
James Clay
Senior Co-Design Manager
james.clay@jisc.ac.uk
@jamesclay

The Intelligent Library #CILIPConf17

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