Ineffective organizational communications can lead to chaos.

1. The Butterfly Effect
in Organizational
Communication.
Dr. Jim Bohn
Pro/Axios
Minneapolis, MN

2. It’s the Problem that won’t go away.
 “A Classic is something everyone wants to
have read, but no one wants to read.”
 ~ Mark Twain
 To paraphrase: Organizational
Communication is the issue everyone wants
to have solved, but no one wants to solve.

3.  Organizational Communication
is something everyone believes
is happening, simply because
people talk and share ideas.

4. Organizational
Communication seems so
multifaceted (“fuzzy”, “soft
skill”, “non-financial”) one is
hard pressed to measure it’s
organizational (and
financial) impact.

5. Creating uncertainty,
confusion, and, ultimately,
Chaos.
But experience shows ineffective
Organizational Communication
costs money through:
 Obtuse visioning
 Ineffective direction setting
 Incomplete decision making
 Mis-coordinated action
 Incomplete follow-through

6. The butterfly effect …
Ineffective
Communications
Ineffective
processing Ineffective action
Ineffective
output
Ineffective
delivery
Lower customer
satisfaction
Loss of profit
Loss of
reputation
Loss of market
share

7. Common Causes of Ineffective
Organizational Communication
 SPEED: Organizations are moving
fast these days.
◦ (I state the obvious.)
 SOUND BYTES, not dialogue.
◦ 20 seconds of information shared in a
hallway conversation between meetings
does not constitute communication.
 SILO mentalities create
contradictory messaging.

8. Is there a Butterfly Effect
in your Organizational
Communication?

9. Pro/Axios
 We offer plainspoken guidance for
those who do the work.
 Check out the Rapid Diagnostic @
www.ProAxios.com
 info@proaxios.com
 651-302-1574
 Minneapolis, MN, USA
6/18/2013
Organizational Insight Leading
to Organizational
Transformation