Effective Strategies for Maximizing Your Profit When Selling Gold Jewelry
Improving Your Leadership Communication
1. Improving your
leadership
communication
“A CLASSIC IS SOMETHING EVERYONE WANTS TO HAVE READ, BUT NO ONE WANTS TO READ.”
~ MARK TWAIN
BOHN’S COROLLARY: COMMUNICATION IS SOMETHING EVERY ORGANIZATION WANTS, BUT FEW
WANT TO DO.
~ DR. JIM BOHN
3. Why do Leaders perceive
communication is happening?
Your opportunity to fill in the blank …
4. When people do not understand
each other, what happens?
People make mistakes, and
mistakes can be costly to a
business.
5. When people do not understand
each other, what happens?
People also become
frustrated with one
another, and thus
Point fingers
Lay blame
Argue
6. When people do not understand
each other, what happens?
Ineffective communication causes
rumors and gossip.
Ineffective communications ultimately
lead to fear through uncertainty.
Ineffective communication stifles energy
and leads to low productivity - more time
spent on people struggles than output.
Costly rework!
7. When people do not understand
each other, what happens?
Ineffective communication causes
rumors and gossip.
Ineffective communications ultimately
lead to fear through uncertainty.
Ineffective communication stifles energy
and leads to low productivity - more time
spent on people struggles than output.
Costly rework!
8. When people do not understand
each other, what happens?
Ineffective communication causes
rumors and gossip.
Ineffective communications ultimately
lead to fear through uncertainty.
Ineffective communication stifles energy
and leads to low productivity - more time
spent on people struggles than output.
Costly rework!
9. When people do not understand
each other, what happens?
Ineffective communication causes
rumors and gossip.
Ineffective communications ultimately
lead to fear through uncertainty.
Ineffective communication stifles energy
and leads to low productivity - more time
spent on people struggles than output.
Costly rework!
10. When people do not understand
each other, what happens?
Ineffective communication causes
rumors and gossip.
Ineffective communications ultimately
lead to fear through uncertainty.
Ineffective communication stifles energy
and leads to low productivity - more time
spent on people struggles than output.
Costly rework!
11. Examples of poor communication:
Misunderstood goals – “Where are we
going?
Misunderstood definitions – “What is
„Deployment‟”?
Misunderstood instructions – “How are
we going to do that?”
13. Dangerous assumption …
Executives are especially
vulnerable to the belief that their
words and concepts will be
carried out, largely because of
positional power in their
organizations.
14. People
expect their
orders will
be obeyed
DICTATOR
People assume
communication has
occurred
DELEGATOR
A forgetfulness that executives have
been discussing something for a long
time, yet expect others to adapt
immediately, as if they had been part
of the conversation.
BLIND SPOT
Continuum of communication risk …
EXTREMES
15. Barriers to good communication
and why?
Speed of
processing
Sound bytes
Lack of patience
Clarity of sender
Checking for
reception
CHARACTERISTICS
OF THE
COMMUNICATOR
16. Barriers to good communication
and why?
Timing of
communication
Physical space of
communication
LOGISITICS OF
COMMUNICATION
17. Barriers to good communication
and why?
Highest needs for
communication
often occur at
the lowest point
in the project.
THE
CRITICAL
MOMENT
18. Dropping the ball in communication
People get reassigned – without
a successor!
People get
bored, tired, disinterested –
especially on conference calls.
You can always slow me
down, but it's tough to speed me
up.
20. What‟s goin‟ on?
All communications provides a
context for decision making, allow
people to sort things out among
competing priorities.
“What do I need to do to support the
organization?”
21. What‟s goin‟ on?
All communication provides a context for
prioritization.
“What do I need to do to support the
organization?”
Danger if this isn’t done.
Reasons it isn't done.
As a leader, you need to develop effective
ways for getting it done.
28. SPECIFIC COMMUNICATION
ACTIONS
Coordination of activities - getting people together takes
effort, clear focus, clear agendas.
Knowledge of the future – “People here expect leaders in
this business to know where they‟re going.”
Knowledge of roles (who‟s on first?)
Knowledge of what has happened? So people can feel a
sense of efficacy, movement and momentum.
Knowledge of victories - To allow the emotional sense of
achievement and build efficacy for the next project.
30. Pro/Axios
We offer plainspoken guidance for
those who do the work.
Check out the Rapid Diagnostic @ www.ProAxios.com
info@proaxios.com
651-302-1574
Minneapolis, MN, USA
9/17/2013
Organizational Insight Leading to
Organizational Transformation