Comarch Mobile Insurance for iPhone and other Smartphones (English version)

1. Comarch Mobile Insurance Solutions

2. Comarch Mobile Insurance Solutions
Mobile Insurance – challenges
• Skyrocketing numbers of
consumers using smartphone
• The fastest growing distribution
channel
• Perfect answer for users
expectations of affordability,
value and flexibility
• Mobile apps – new tool for
support marketing and branding
efforts
2 Copyright Comarch 2010

3. Comarch Mobile Insurance Solutions
COMARCH MOBILE INSURANCE
AGENTS CLAIMS ADJUSTER CUSTOMERS
• sales support • claims processing • insurance calculations
• lead management • claim data management • taking out insurance
• after-sale service • photo documentation • claims reporting
CORE SYSTEM
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4. Comarch Mobile Insurance Solutions
Application for Agent
• Access to more information,
anytime, anywhere
• Mobilize agents for more
effective sale and cross-market
• Integration of insurance
services in one application
• Core system integration
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5. Comarch Mobile Insurance Solutions
Pocket application functionality
Quotation
• Data registration for premium calculation
• Step-by-step insurance simulation
Sales
• Insurance proposals and policies registration
• Customer handwritten signature collection
After-sale policy service
• Premium collection
• Endorsements and policy renewal
• Claims reporting
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6. Comarch Mobile Insurance Solutions
Pocket application functionality
Information Marketing
• Customer data • Tariff information
• Policy portfolio • Product information
• Overdue premiums • Education materials
• Accumulated sum assured • PR materials cost calculating
Planning Reporting
• Contact planning • Agent costs
• Scheduler • Calculated commissions
• Notifications • Sales goals achievement
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7. Comarch Mobile Insurance Solutions
Car Insurance – operations example
• Insurance simulation for customers
intending to buy a car
• Automatic car data registration on
the base of VIN number
• Possibility of insurance rates
verification before buying a car
• Possibility of verification check in
central stolen car database
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8. Comarch Mobile Insurance Solutions
Application for Claims Adjuster
• Fast customer service
– Claim automatically assigned to adjuster
– Immediate generation of actions
• Real-time decision-making
– Registration of claim details
– Loss assessments
– Taking, storage and linking of photos
• Improvement of productivity
– Reminders of pending tasks and contacts
– Access to up-to-date information (claim,
policy, customer)
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9. Comarch Mobile Insurance Solutions
Car Collision – operations example
„Step by step” wizard for car claim adjustment
– Check if there are any injured
– Secure accident scene
– Write down names of witnesses
– Take photos of the incident scene
– Necessity to call emergency road service
– Display list of insurance company units
– Phone book with necessary contacts:
• emergency
• claims adjustment
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10. Comarch Mobile Insurance Solutions
Application for Customer
• Simplified insurance operations
without agent support
• Insurance simulation and pre-
calculations
• Automatic reminders of
payments and car overhauls
• Insurance proposal wizard
• Automatic photo taking of
insured car
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11. Comarch Mobile Insurance Solutions
Travel Insurance – operations example
• Possibility of purchasing insurance at
any time (eg. at the airport, just before trip)
• Travel insurances catalogue
• Premium calculation
• Saving own settings
• Complete history of purchase
• Reminders setting
11 Copyright Comarch 2010

12. Comarch Mobile Insurance Solutions
Business benefits summary
• Increasing offer attractiveness for
the customers
• Reducing operation costs by
automation of insurance processes
• Emphasis on the market by
introducing innovative services
• Strengthening loyalty
• New promising distribution channel
• Gaining a technological advantage
• Solution oriented on further
development of services
12 Copyright Comarch 2010

13. Comarch S.A.
al. Jana Pawła II 39 A
31-864 Kraków
Poland