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A SYSTEMS THINKING MODEL: THE
ICEBERG
 Systems thinking is a way of approaching problems that asks how
various elements within a system — which could be an ecosystem, an
organization, or something more dispersed such as a supply chain —
influence one another. Rather than reacting to individual problems that
arise, a systems thinker will ask about relationships to other activities
within the system, look for patterns over time, and seek root causes.
 One systems thinking model that is helpful for understanding global
issues is the iceberg model. We know that an iceberg has only 10
percent of its total mass above the water while 90 percent is
underwater. But that 90 percent is what the ocean currents act on, and
what creates the iceberg’s behavior at its tip. Global issues can be
viewed in this same way.
 The event level is the level at which we typically perceive the
world—for instance, waking up one morning to find we have
caught a cold. While problems observed at the event level can
often be addressed with a simple readjustment, the iceberg model
pushes us not to assume that every issue can be solved by simply
treating the symptom or adjusting at the event level.
 If we look just below the event level, we often notice patterns.
Similar events have been taking place over time — we may have
been catching more colds when we haven’t been resting enough.
Observing patterns allows us to forecast and forestall events.
 Below the pattern level lies the structure level. When we ask,
“What is causing the pattern we are observing?” the answer is
usually some kind of structure. Increased stress at work due to the
new promotion policy, the habit of eating poorly when under
stress, or the inconvenient location of healthy food sources could
all be structures at play in our catching a cold. According to
Professor John Gerber, structures can include the following:
 1. Physical things — like vending machines, roads, traffic lights or
terrain.
 2. Organizations — like corporations, governments, and schools.
 3. Policies — like laws, regulations, and tax structures.
 4. Ritual — habitual behaviors so ingrained that they are not
conscious.
 Mental models are the attitudes, beliefs, morals, expectations, and
values that allow structures to continue functioning as they are.
These are the beliefs that we often learn subconsciously from our
society or family and are likely unaware of. Mental models that
could be involved in us catching a cold could include: a belief that
career is deeply important to our identity, that healthy food is too
expensive, or that rest is for the unmotivated.
Mental models   short
Mental models   short

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Mental models short

  • 1. A SYSTEMS THINKING MODEL: THE ICEBERG
  • 2.
  • 3.  Systems thinking is a way of approaching problems that asks how various elements within a system — which could be an ecosystem, an organization, or something more dispersed such as a supply chain — influence one another. Rather than reacting to individual problems that arise, a systems thinker will ask about relationships to other activities within the system, look for patterns over time, and seek root causes.  One systems thinking model that is helpful for understanding global issues is the iceberg model. We know that an iceberg has only 10 percent of its total mass above the water while 90 percent is underwater. But that 90 percent is what the ocean currents act on, and what creates the iceberg’s behavior at its tip. Global issues can be viewed in this same way.
  • 4.
  • 5.  The event level is the level at which we typically perceive the world—for instance, waking up one morning to find we have caught a cold. While problems observed at the event level can often be addressed with a simple readjustment, the iceberg model pushes us not to assume that every issue can be solved by simply treating the symptom or adjusting at the event level.
  • 6.  If we look just below the event level, we often notice patterns. Similar events have been taking place over time — we may have been catching more colds when we haven’t been resting enough. Observing patterns allows us to forecast and forestall events.
  • 7.  Below the pattern level lies the structure level. When we ask, “What is causing the pattern we are observing?” the answer is usually some kind of structure. Increased stress at work due to the new promotion policy, the habit of eating poorly when under stress, or the inconvenient location of healthy food sources could all be structures at play in our catching a cold. According to Professor John Gerber, structures can include the following:
  • 8.  1. Physical things — like vending machines, roads, traffic lights or terrain.  2. Organizations — like corporations, governments, and schools.  3. Policies — like laws, regulations, and tax structures.  4. Ritual — habitual behaviors so ingrained that they are not conscious.
  • 9.  Mental models are the attitudes, beliefs, morals, expectations, and values that allow structures to continue functioning as they are. These are the beliefs that we often learn subconsciously from our society or family and are likely unaware of. Mental models that could be involved in us catching a cold could include: a belief that career is deeply important to our identity, that healthy food is too expensive, or that rest is for the unmotivated.