Jag Singh
Email: jagjits035@gmail.com
Mobile Phone : 604 780 4104
Address : Apt #205, 9299, 21 street, Surrey, V3V 7X8
6+ yearsof experience inqualityassurance andtestingwithanexpertise intestplanning,testexecutionand
testanalysisusingAgile methodologybyverifyingBusinessFunctionality,Database,SecurityStandardsfor
differentclient/serverandwebapplications.
Summary
 Excellent understanding of Software Development Life Cycle(SDLC), SoftwareTest LifeCycle (STLC).
 Over6 year experience in development/execution of test plan, test cases and test scripts, reporting
outcomes, process flowchartsand status metrics.
 Exposure in all phases of software development life cyclethat includes initiation, design, development,
testing and implementation of projects
 Extensive experience in performing Sanity, Functional, Black Box, System, Integration, End to End,
Adhoc, Smoke, Web, Cross Browser, Regression, Database and User AcceptanceTesting.
 Ability to write test plans, test strategies and test cases forperforming functional, integration, system
integration and end to end testing.
 Hands on experience in creation/execution of test cases and using defectmanagement tools - HP QC
(Quality Center), HP ALM and JIRA.
 Experience in writing SQL Queries in RDBMS to perform backend database testing.
 Assisted in creating and updating Business Requirement Document (BRD) forchange request signoff.
 Experienced in working withwaterfall and agile-based methodology.
 Strong organization and time management skills, excellent presentation skills in a team-oriented
environment.
 Strong contributor in a team environment and follow testing standards and project/time management.
 Result oriented, multitasking with excellent problem solving and troubleshooting skills.
PROFESSIONALEXPERIENCE
SoftwareQAAnalyst
Telus,Burnaby,BC
September2015 – Till Date
HP Quality Center 10, Caliber, BMC Remedy IT Service Management, Windows7, HTML,Agile Methodology
Working on IT Service Management tool forreporting, billing and incident management. IT Service
management forGovernment of Ontario network services
 Follow business requirements to create test plans and test cases for ITSM.
 Performed Productcatalog, Service catalog testing forwireless services
 Performed Servicemanagement, Incident management and Problem management testing
 Involvedin planning test scenarios to covermaximum Requirements in minimum Performed test
planning, test execution by followingAgile methodology
 Prepared test data and documented test results with screen shots and notes in Quality Center
 Executed SQL queries to validate data integrity.
 Conducts root cause analysis, where appropriate.
 Executed Test cases to validate the functionality of the application by performing web, content, cross
browser, security, search optimization, navigation, link of the application
 Participated in Scrum and sprint meetings.
 Logged all the defects identified during testing phase and reported to the development with proper
priorities and Severities in Quality Centre.
 Worked withData Extraction,Transformation and Loading (ETL)
 Government security checkclearance

SoftwareQAAnalyst
Hewlett-Packard,Montreal,QC
September2013 – April 2015
Quality Center 10, HP Agile manager, HP ALM, Linux, Windows 7, HTML, CSS, Firebug, Agile Methodology,
Selenium Web driver, Wi-Fi, TCP/IP,Wireshark, Junit, VPN, RADIUS, NAT
HP MSM Controllers & Access Points for wireless networks are a cost effectivehigh-performance
networking solution for the mid-size enterprise campus. The new GUI configuration is simple and scalable,
new features have been introduced in GUI whichpreviously supported by CLI. Testing new GUI feature
functionality,compare the behaviour with old GUI.Compatibility of old GUI configurationfiles withnew
GUI.
 Created projects and customized the options for test planning, test execution and defect tracking
activities in HP Quality Center and HP Agile manager.
 Conducts root cause analysis, where appropriate.
 Executed Test cases to validate the functionality of the application by performing web, content, cross
browser, security, search optimization, navigation, link of the application
 Follow SRS and FRS documents to develop test environment and test cases.
 Participate in SPRINT meetings to bring up issues related to bugs.
 Conducts root cause analysis, where appropriate.
 Manual Test Plan development and execution using Quality Centre.
 Automated and executed test cases using bash shell, SOAP and Selenium.
 Planned bug reporting formats to make bug traceability easy and reduce bug duplication which helped
in saving time and resources.
 Involvedin planning test scenarios to covermaximum Requirements in minimum Performed test
planning, test execution by followingAgile methodology
 Prepared test data and documented test results with screen shots and notes in Quality Center
 Involvedin testing application on Simulator to make sure it worksas designed
SoftwareQAAnalyst
Apotex,Etobicoke,ON
October2011 - August2013
Windows2000, HPQC 9.0,HP ALM, SQL server, Python,Agile Methodology, JIRA,Selenium
Apotex is a Canadian pharmaceutical corporation. The company is the largest producer of generic drugs in
Canada. The projectwas iPharmacist module through whichone can do medical review of any drug,
Personal medication records to do medication review and Pharmacist Registration System whichis a Client
Server application, whichis built using MS SQL Forms and MS SQL database, PharmaWise features timely
health topics that pharmacists can provide to the caregivers in the institutions that they service and more.
 Analyzed the Business requirements, participated in ambiguity reviewsand communicated the
inconsistencies between the requirements and application.
 Attended daily scrum meetings and bi-weekly sprint planning meetings forAgile Projects.
 Responsible forSmoke testing each build and a detailed testing in the test environment and Pre-
Productionenvironments and certifyingthe production deployment.
 Reported defects to the development team and performed regression testing once fixed.
 Created Test Scenarios, Test Cases, and detailed Test Scripts in Quality Center forall phases of testing;
Integration and System Testing.

 Utilized HP Quality Center for capturing requirements, test case development, execution, and defect
tracking.
 Executed SQL queries to validate data integrity.
 Logged, maintained & tracked defects, assigned type & severity levels, regressed scripts to assign status
to defects.
 Tested the application in all supporting browsers.
 Worked with Development and Technical teams to efficiently troubleshoot problems.
 Escalated issues to QA lead when necessary.
 Interacted with Development team regularly to keep trackof the Change Requests and with business
users during the weekly meetings, updating the builds and various versions
 Involvedin Scheduled and conducted development status meetings, daily team meetings, and defect
review meetings.
 Participated in Scrum and sprint meetings.
 Logged all the defects identified during testing phase and reported to the development with proper
priorities and Severities in Quality Centre.
 Provided the status to the management using test planning and test execution status reports.
SoftwareTester
Airtel India
January2010 - August2010
QTP 9.0, Quality Center 9.0, Informatica, Windows, MySQL,Bugzilla
 Used Quality Center to create Test cases, Map the test cases to requirements, create test sets and report
defects
 Worked withData Extraction,Transformation and Loading (ETL)
 Created several complex SQL queries forvalidating Crystal Reports based on the data mapping
requirements
 Tested several stored procedures that were created on PL/SQL
 Performed Productcatalog, Service catalog testing forwireless services
 Performed Servicemanagement, Incident management and Problem management testing
 Created customized SQL queries for business needs and stored them forreuse
 level, cross browser, functionality,system integration and end to end testing
 Involvedin testing data mapping and conversionin a server based data warehouse.
 Involvedin testing the UI applications by performing field level, cross browser, functionality,system
integration and end to end testing
SoftwareTester
STATE BANKOFINDIA
October2008 - December2009
Quality Centre, MS Office,HTML,Windows XP,.Net, Oracle, Toad, Jira
OBR11 (Online Brokerage Release Front End Redesign)
State Bank of India is a biggest bank in India. Workedon OBR11 projectwebsite whichwill support
financial firm brokerage operations. Willprovide clients withservice and support wide range of
accounts and investments, including stocks, fixed income instruments, options, GICs and mutual funds
to assist in investment planning, researching and trading.
• Analyze the documentation and module-specific functionalities to identify test requirements and
assist in formulating test cases accordingly.
• Designed and developed detailed test cases for functional,integration and regression testing.
• Write and execute SQL queries forbackend database testing.
• Logged all the defects identified during testing phase in Quality Center.
• Used Toad & SQL Navigator to execute SQL queries and browse data.
• Participated and involved in the peer reviewsand walkthroughs on the test cases.
• Providedstatus updates to the management using test planning and test execution status reports.
• Trained users on new enhancements and prepared documents forknowledge transfer.
• Review software documentation to ensure technical accuracy,compliance or completeness. Created
Test scenarios and Test Cases fromthe requirements by applying both positive and negative

conditions.
• Prepared Traceability Matrix to match the Requirements withTest Cases and Test Results.
• Developed and executed Functional, Integration and Regression Test cases.
• Reviewed, updated and prioritize existing test cases for Automation.
Education
Bachelor of Engineering
Cisco Certified NetworkAssociate (CCNA)
P.G. Certificationin wireless communication
Technical Skills:
Test Management TOOLS : HP Quality Center 10, JIRAAgile
Bug TrackingTOOLS : JIRA, HP ALM, HP Agile Manger, Bugzilla
Test automation TOOLS : Selenium
OperatingSystems : Windows XP/7,UNIX,LINUX,Android
Language : C, C++, Java,SQL, HTML, PHP
Toolsand Utilities : MS Office suit,MSVisual Studio,VMware,Caliber
Database : Oracle,MYSQL, SQL Server,MS Access