3. “Defining Moments”
What is Defining Moments?
Customer Experience Survey
J.D. Power & Associates
Delivery Responsibilities
Clear Explanation of Technologies
Opportunity to Wow ELR Customers
Why we focus on it?
Cadillac ELR Concierge
CUE
ELR Owner Center
Remote Link
Wow Moments
Activity
4. “Defining Moments”
What is Defining Moments?
Customer Experience Survey
J.D. Power & Associates
Delivery Responsibilities
Clear Explanation of Technologies
Opportunity to Wow ELR Customers
Why we focus on it?
Cadillac ELR Concierge
CUE
ELR Owner Center
Remote Link
Wow Moments
Activity
Editor's Notes
I challenge you to make every customer interaction—for ELR and every other product in our Cadillac family -- a Defining Moment…To Engage, Enrich and Enchant each and every one of our guests…And to create Wow Moments that surprise and delight.Our goal is to be the most customer-centric car company on the planet. But we need all of us working together to accomplish it. Thank you!