19. 360
DIGITAL DATA
Prospect
Profitable
Segment
Customer Data
John Smith
36 years old
London
Product
Iphone
Mac
Transactional
Order History
Order Location
Communications
Segment
Targeting
Digital Targeting
Financial
Value of X
Profitability x
Life Time Value x
20. CUSTOMER ACQUISITION
CUSTOMER PROFILING
CUSTOMER TARGETING
CUSTOMER SEGMENTATION
360 DATA PLANNING
CUSTOMER RETENTION
LOYALTY MANAGEMENT
COMMUNICATIONS MANAGEMENT
CUSTOMER VALUE
VALUE MANAGEMENT
21. DATA PLANNING KEY FOCUS
PERCENTAGE
RESPONSE
REVENUE PER
CUSTOMER
COST PER
RESPONSE
PERCENTAGE
CONVERSION
COST PER
CUSTOMER
PROFIT PER
CUSTOMER
LIFE TIME
VALUE PER
CUSTOMER
PERCENTAGE
RETURN OF
INVESTMENT
24. DIGITAL DATA PLANNER
SEARCH
MARKETING
WEB
ANALYTICS
USER JOURNEY
ANALYSIS
DISPLAY
ADVERTISING
REAL TIME
BIDDING
CAMPAIGN
INSIGHTS
SOCIAL MEDIA
BEHAVIOURAL
TARGETING
DIGITAL DATA
INTEGRATION
SEO
EMAIL
MARKETING
DATA
VISUALISATION
CONTENT
MARKETING
AUDIENCE
INSIGHTS
DIGITAL ROI