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- 1. Cisco Services and
Cloud
Serge Dupouy : Service Sales Director for Africa
Malika Beghdadi : Service Sales Manager Maghreb
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
- 2. Why Cisco Services ?
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
- 3. Expertise Innovation Consistency
Why Cisco Services
Choices Value Excellence
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
- 4. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
- 5. Professionals Information You Can Knowledge You Can
You Can Rely On Trust Use
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
- 6. Cisco.com Website Smart Services
Innovation
Web 2.0 Collaboration Collaborative Services
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
- 7. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
- 8. • Access highly-trained network
engineers worldwide
• Work with a community of highly
qualified Cisco partners
• Get “best of both” service experience
• Gain efficiencies with a
well-established infrastructure
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
- 9. 200,000 partner reps worldwide
Leverage Cisco best practices and
infrastructure
Consistency achieved through
Lifecycle framework
Training programs
Collaborative services
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
- 10. Sold by Partners, Delivered by
Sold by Cisco or Partner, Delivered Partner and Cisco Collaboratively
by Cisco
Cisco Services Collaborative Services
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
- 11. Cisco ® TAC Backbone Locations
Cisco.com Regional Locations
Satellite Locations
Software Support
24-Hour Hardware
Advance Hardware Replacement Replacement coverage
Coverage in over 120 countries
80% of All Support Issues Solved Online
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
- 12. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
- 13. Services Designed Services Designed
Services Designed Services Designed
for Different for Different
for Different Phases to Address Different
Business Models Technologies and
of the Lifecycle Business Needs
and Segments Solutions
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
- 14. A comprehensive family of IT services offered by Cisco and our
partners to help you continually meet the needs of your business
Remote
Advanced Services Technical Services Management
Services
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29
- 15. Technical
Services
Advanced Services
Remote
Management
Services
Prepare Plan Design Implement Operate Optimize
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30
- 16. Services that help you define, engineer and optimize
network and network-related solutions to enable and
accelerate your business success
Technical
Services
Advanced Services
Remote
Management
Services
Prepare Plan Design Implement Operate Optimize
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31
- 17. Network Support Services that offer traditional
maintenance support plus proactive diagnostic
capabilities to help you gain greater network
availability, lower operational costs and reduce risk
Technical
Services
Advanced Services
Remote
Management
Services
Prepare Plan Design Implement Operate Optimize
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33
- 18. Managed Services that provide comprehensive
24x7 remote monitoring, issue resolution
and day-to-day management
Technical
Services
Advanced Services
Remote
Management
Services
Prepare Plan Design Implement Operate Optimize
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35
- 19. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 37
- 20. Consistently recognized for industry-leading services innovation and excellence
Best practices in service supply chain, web-based support, and certification programs
Industry Surveys Certifications Industry Awards
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38
Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
- 21. “Customer success and satisfaction are
at the heart of Cisco‟s business
strategy and key drivers of our current
and future success”
John Chambers
President and CEO
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40
- 22. Cloud & Cisco Services
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 41
- 23. Hybrid
Cloud
Public
Cloud
Private
Cloud
Automation
Virtualization
Consolidation
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 42
- 24. Government
Media Financial
Services
Healthcare
Games
Pharma
Seamlessly Connected
Public Private
Securely Accessed
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 43
- 25. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 44
- 26. End User Self-Service Governance
Compare
Service Tiers
and Options
UCS Manager
Guided Hardware
Shopping Cisco Tidal Enterprise Provisioning
„Wizard‟ Orchestrator
newScale
Catalog
Policy-Based Global
Controls Orchestration
Service
Requests
Software
Rich Provisioning
Interactive
Role-Based Forms
Access Control
Ordering and
Approvals
Cisco Tidal Server
Provisioner
Status
Updates
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 45
- 27. IT as a Service at Work…
Standards and Policy
Track and Manage
Store
Guided shopping
Prices and Options
Guided configuration Validated Designs
Chargeback Infrastructure Standards
Architecture & IT
Guides and comparisons
or Showback Entitlement Controlled Resource Allocations
Capture Bus and Tech
Amazon.com experience
requirements Optional Extras
Management Driven to standards Pricing by option
Governed by policy and Publish Services
resource allocations
Self-Service Approvals & Controls
Policies &
Customers Governance
Orchestrate
Customer Inventory View Delivery
Allows customer to see all
Report
running instances and promotes Consumption
upsell and cross sell by offering Check Capacity
upgrades and capacity increases End to end
easily from the portal
Orchestration
Orchestrate and monitor Provision environment
business and technical And software
Service Inventory process across multiple
Tracks all instances of tools, systems and
service with business operators Update CMDB
cost, owner, technical
details, expiry dates for
customer view, admin Start Metering / Monitoring
view and billing source Storage
data
Set Security
Update Customer Network
Process Orchestration and
Billing / Lifecycle Delivery Automation
Consumption Management 46
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 46
- 28. How do I start?
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 47
- 29. Cisco Intelligent Automation for Cloud
Service Catalog and Self-Service Portal
Cloud Automation Pack
Cisco Cloud Portal
CMDB
Global Orchestration
Cisco Process Orchestrator IT Service
Management
Tools
Adapter Framework
Billing/
Chargeback
Virtualization OS/Software
Hardware
Managers Provisioning
Managers e.g. ,VMware vCenter, Cisco Tidal Server
Monitoring and
e.g., UCS Manager Governance
vCloud Director Provisioner
Compute Virtual Network Storage
Resources Infrastructure Resources Resources
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 48
- 30. Operations and Data Center
Architecture Application
Management Optimization
End-to-end architecture Application discovery Organization design Architecture reviews
Service Definitions Infrastructure ITIL and IT process Risk analysis
ROI models mapping Tools architecture Availability
Business case Database migration Service level mgmt Performance
Application migration Provisioning Security
Application visibility Chargeback
Green Data
Storage Access Compute Networking
Center
Disaster recovery Server virtualization L2–L3 design Facilities design
SAN migration Migration and transition L4–L7 design Energy efficiency
Storage encryption Virtual machine mgmt. Branch consolidation
Multiprotocol SAN WAN optimization
Security
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 49
- 32. Cloud Strategy Key Features
Assessments to develop
Establishing the Strategy for customer-specific cloud
Infrastructure as a Service (IaaS) strategy
Program Multitenant, virtualized
Management architecture
Office Cloud strategy and value analysis Integrated security
Cloud architecture value analysis (business case)
Cloud technology and security assessments Tools/orchestration strategy
Architecture
Management Cloud operations readiness assessment People/process/ITSM
Office Cloud management tools gap analysis and changes required
assessment Chargeback strategy
Cloud chargeback modelling assessment SLA strategy (TBD)
Applications cloud dependency assessment
Applications cloud
dependency assessment
Return on Investment (ROI)—Cost Benefit Analysis
Identify IaaS opportunities
to maximize ROI, reviewing
Development/test
Business continuity
planning/disaster recovery
Compute as a service
Cost-Benefit Driven Strategy
Virtual data infrastructure
Business Process Increased Business Others
Holistic Approach
Evolution Responsiveness
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 51
- 33. Data Center Planning and Design Services
Methodology
Implementation and
Discovery Workshop Detailed Design
Migration Plan
Identify current practices Detailed Architectural Full configurations and step-by-
step implementation Plan. P2V
and recommend changes Blueprint of your new DC
migration strategy
Facility
Deliverable: Basis of Deliverable: Implementation
Design Document Deliverable: Low Level Plan, Migration Plan
Design
Testing Support Project Management Knowledge Transfer
Testing of the new deployed Ongoing assistance to Onsite Knowledge Transfer
infrastructure against pre- support the overall delivery session of the deployed
agreed test plan of Cisco Services solution
Deliverable: Test Plan
Service Focus: Building Out Your Data Center Faster, Better, and With Less Risk
Construct your data center network as a platform to reduce operational costs, provide network
efficiencies and high utilization of assets
Helping your team succeed with consolidation and virtualization
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 52
- 34. Data Center Consolidation, Virtualization, Automation and Cloud
BUILD
PLAN RUN
Step 1 Step 2 Step 3 Step 4 Step 5 Step 6
Discover Map Business Design Implementation Operations & Optimization
and Capture & Technology Architecture & Migration Management
Landscape Architecture
Measurable Success Metrics
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 53
- 35. • Cisco‟s advanced services have to its success numerous engagements
with a broad range of customers in the Banking, Industrial and
Telecommunication industries.
• The cumulative experience and practical knowledge gained have been
distilled into highly valued datacenter review workshops and
recommendations.
• This level of datacenter review workshops will save organizations
significant time, effort and costs as they pursue their business initiatives.
• Further, Cisco‟s proven approach greatly reduces risk as organizations
embark on their journey and are looking to avoid painful and expensive
fixes.
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 54
- 36. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 55