Web 2.0 and The Enterprise

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This presentation is a revision of an earlier presentation here on Slideshare. It includes an updated social meme graph and current member information about The 2.0 Adoption Council.

Business Technology

WEB 2.0 AND THE ENTERPRISE
DATE AUTHOR
MARCH 9, 2010 SUSAN SCRUPSKI, SOCO PARTNERS
Thursday, March 11, 2010

Who Am I?

• Blogger
• Researcher
• Consultant
• 2.0 Evangelist
• Conference Organizer
• Founder, The 2.0 Adoption Council
•@ITSinsider

Thursday, March 11, 2010

A show of hands...
Hashtag: #ATCe20

Thursday, March 11, 2010

When did e20 begin?

Thursday, March 11, 2010

McAfee
Case Study
DrKW: Investment Bank, 2005
• blogs, wikis, messaging
• e20 technologies: blank SLATES*
• let knowledge work “emerge”
• unstructured, egalitarian

*SLATES: Search, Links, Authoring, Tags, Extensions, Signals

Thursday, March 11, 2010

What is an e20 State of Mind?

Thursday, March 11, 2010

TRANSPARENCY

COLLABORATION/SHARING

TRUST

AUTHENTICITY

The Pillars of 2.0 Zen
Thursday, March 11, 2010

Are e20 & “Social Media”
Synonymous?

Thursday, March 11, 2010

No.

E2.0 happens behind the
ﬁrewall (and for good reason).

Thursday, March 11, 2010

News Flash: Enterprises Have Secrets!
CUSTOMER DATA

PATENTS
STRATEGY

EMPLOYEE DATA
M&A PLANS

PRODUCT DESIGN

COMPETITIVE DATA

Thursday, March 11, 2010

But... Employees Should Not.

Thursday, March 11, 2010

So, how does it all ﬁt together?

Thursday, March 11, 2010

The Enterprise is Social
Beyond the Firewall

• Inside the ﬁrewall: Collaboration
• 2-way conversation at the edge
‣ Porous boundary to market
‣ Focuses roles/concentration
• All market/biz data returns to Enterprise for processing/action
• Increases competitiveness with timely decision-making

Thursday, March 11, 2010

The 2.0 Adoption Council
• A collection of Market Leading early Adopters
• Currently 161 members; 95 active on Jive
‣ Large Enterprise (10K+ employees)
‣ “Internal Evangelists”
• Sharing best practices/experiences

Thursday, March 11, 2010

Obstacles for Early Adopters
• Awareness and/or Confusion
• Culture, Culture, Culture
‣ Moving from silos to “ﬂat enterprise”
‣ Rewarding sharing, vs. hoarding
• Making the Business Case
• Ease of Use
• Misjudging the Importance of Community
Management

Thursday, March 11, 2010

Who’s Driving Enterprise 2.0?
HR
Sales 14% Innovation
IT
5% 9%
42% LOB
58% R&D
9% Knowledge Management
Procurement 14%
5%
Program Management
9%
Operations
5% Marketing
32%
2009 MEMBER SURVEY

Thursday, March 11, 2010

Early Case Studies
• Investment Bank:
‣ Flattened organization, created visibility for
Audit and Compliance group resulting in more
accurate reporting to Federal regulators
• Leading F500 Manufacturer:
‣ IT Organization wanted to change its image
from “IT sux” to “IT rox.” Factory Managers
singing IT praises now.
• Global Leader in Business Solutions and Services:
‣ Where Expertise is billable, dramatic
improvement in time-to-market deliverables.

Thursday, March 11, 2010

Where to ﬁnd more info...
• Andrew McAfee’s original MIT Sloan article.
‣ http://andrewmcafee.org/2007/09/enterprise_20_is_now_free/
• Dion Hinchcliffe’s expansion of the SLATES mnemonic.
‣ http://blogs.zdnet.com/Hinchcliffe/?p=143
• The 2.0 Adoption Council
‣ http://www.20adoptioncouncil.com
• @ITSinsider on Twitter
‣ http://www.twitter.com/itsinsider
• ITSinsider blog
‣ http://www.itsinsider.com

Thursday, March 11, 2010

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Organisational success today depends on effective communication and collaboration with individuals from cultures with varying beliefs and practices. Indeed, with the workforce increasingly comprised of people of varying cultural backgrounds, leaders must now prioritise the significance of cultural competence in the workplace. Ensuring cultural competence at every level of your organisation cannot be understated. While cultural disparities can manifest in different ways, as a leader, you must build deep and nuanced cultural competence skills and education to accurately spot, address and alleviate the various scenarios that can arise. Failing to recognise the importance of cultural competence or not acting to improve it can lead to cultural negligence. There are a few things to consider to ensure your organisation is on the right track. In this deck, you'll understand the importance of building cultural competence in the workplace. You'll also learn • The three (3) dimensions of Cultural Competence in the workplace • Key strategies to build a culturally competent workforce • Major benefits you stand to gain by having a culturally competent team.

Cracking the Cultural Competence Code.pptx

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Web 2.0 and The Enterprise

1. WEB 2.0 AND THE ENTERPRISE DATE AUTHOR MARCH 9, 2010 SUSAN SCRUPSKI, SOCO PARTNERS Thursday, March 11, 2010

2. Who Am I? • Blogger • Researcher • Consultant • 2.0 Evangelist • Conference Organizer • Founder, The 2.0 Adoption Council •@ITSinsider Thursday, March 11, 2010

3. A show of hands... Hashtag: #ATCe20 Thursday, March 11, 2010

4. When did e20 begin? Thursday, March 11, 2010

5. McAfee Case Study DrKW: Investment Bank, 2005 • blogs, wikis, messaging • e20 technologies: blank SLATES* • let knowledge work “emerge” • unstructured, egalitarian *SLATES: Search, Links, Authoring, Tags, Extensions, Signals Thursday, March 11, 2010

6. What is an e20 State of Mind? Thursday, March 11, 2010

7. TRANSPARENCY COLLABORATION/SHARING TRUST AUTHENTICITY The Pillars of 2.0 Zen Thursday, March 11, 2010

8. Are e20 & “Social Media” Synonymous? Thursday, March 11, 2010

9. No. E2.0 happens behind the ﬁrewall (and for good reason). Thursday, March 11, 2010

10. News Flash: Enterprises Have Secrets! CUSTOMER DATA PATENTS STRATEGY EMPLOYEE DATA M&A PLANS PRODUCT DESIGN COMPETITIVE DATA Thursday, March 11, 2010

11. But... Employees Should Not. Thursday, March 11, 2010

12. So, how does it all ﬁt together? Thursday, March 11, 2010

13. Thursday, March 11, 2010

14. The Enterprise is Social Beyond the Firewall • Inside the ﬁrewall: Collaboration • 2-way conversation at the edge ‣ Porous boundary to market ‣ Focuses roles/concentration • All market/biz data returns to Enterprise for processing/action • Increases competitiveness with timely decision-making Thursday, March 11, 2010

15. The 2.0 Adoption Council • A collection of Market Leading early Adopters • Currently 161 members; 95 active on Jive ‣ Large Enterprise (10K+ employees) ‣ “Internal Evangelists” • Sharing best practices/experiences Thursday, March 11, 2010

16. Thursday, March 11, 2010

17. Obstacles for Early Adopters • Awareness and/or Confusion • Culture, Culture, Culture ‣ Moving from silos to “ﬂat enterprise” ‣ Rewarding sharing, vs. hoarding • Making the Business Case • Ease of Use • Misjudging the Importance of Community Management Thursday, March 11, 2010

18. Who’s Driving Enterprise 2.0? HR Sales 14% Innovation IT 5% 9% 42% LOB 58% R&D 9% Knowledge Management Procurement 14% 5% Program Management 9% Operations 5% Marketing 32% 2009 MEMBER SURVEY Thursday, March 11, 2010

19. Early Case Studies • Investment Bank: ‣ Flattened organization, created visibility for Audit and Compliance group resulting in more accurate reporting to Federal regulators • Leading F500 Manufacturer: ‣ IT Organization wanted to change its image from “IT sux” to “IT rox.” Factory Managers singing IT praises now. • Global Leader in Business Solutions and Services: ‣ Where Expertise is billable, dramatic improvement in time-to-market deliverables. Thursday, March 11, 2010

20. Where to ﬁnd more info... • Andrew McAfee’s original MIT Sloan article. ‣ http://andrewmcafee.org/2007/09/enterprise_20_is_now_free/ • Dion Hinchcliffe’s expansion of the SLATES mnemonic. ‣ http://blogs.zdnet.com/Hinchcliffe/?p=143 • The 2.0 Adoption Council ‣ http://www.20adoptioncouncil.com • @ITSinsider on Twitter ‣ http://www.twitter.com/itsinsider • ITSinsider blog ‣ http://www.itsinsider.com Thursday, March 11, 2010

21. Thursday, March 11, 2010

Web 2.0 and The Enterprise

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