1. Byt ut din gamla växel – en djupdykning i Lync telefoni Tommy Clarke – Lync MVP – UCAware / TrueSec Blog: www.ultimate-communications.com Twitter: http://twitter.com/itommyclarke LabCenter: http://labcenter.se/lab/2055

2. "Martin Lidholm" Jag är less påsnacketom "växeldödare" och "PBX Replacement". Lync handlaromettheltannatsättattkommuniceradär PSTN telefonibaraär en del. Lync skaffar man inteföratt man barabehöver en nyväxelutanföratt man villskaffa en kommunikationsplattformsomär modern ochgör en effektivare. Däremotkan man med fördelersätta en PBX med Lync :-)

3. Byt ut din gamla växel – mot en ultimat UC lösning baserad på Lync Tommy Clarke – Lync MVP - UCAware / TrueSec Blog: www.ultimate-communications.com Twitter: http://twitter.com/itommyclarke LabCenter: http://labcenter.se/lab/2055

4. Kommentera gärna och för diskussionen vidare på Twitter #tdLync

5. Telefonjack? Nej Tack Sverige blir mer och mer mobilt! Vad ska vi med Lync till ? *JA, jag kommer gå igenom mobilitetslösningarna för Lync.

6. Lync VS the mobile

7. Simple Communication Albert Einstein once said; “everything should be made as simple as possible, but not simpler.”

8. Dagenskommunikationsmodell Gårdagenskommunikationsmodeller E-post och kalenderfunktion Webb Konferenser Video Konferenser Snabb-meddelanden LjudKonferenser Telefoni Röstmeddelande Snabb-Meddelande-system Telefoni och Röst-meddelande Enhetliga konferenser: Ljud, video och webb E-post ochkalender-funktion Användar- upplevelse Användar- upplevelse Användar- upplevelse Användar- upplevelse Användar- upplevelse Användar- upplevelse Användar-upplevelse Enhetlig inkorg och närvaro Autentisering Administration Lagring Uppfyllelse Autentisering Administration Lagring Autentisering Administration Lagring Autentisering Administration Lagring Autentisering Administration Lagring Autentisering Administration Lagring Autentisering Administration Lagring Autentisering Administration Lagring Lokalt Hybrid I molnet

9. Enterprise Voice – PBX-distribution och samverkansscenarier Med Lync Server 2010 får kunder fler alternativ att uppleva röstfunktioner

10. Voice Topology: Lync Server 2010 Standard & separate Mediation Archiving Monitoring DMZ PICXMPP MSN UC Endpoints AOL Yahoo Remote Users UC Pool AD DNS Standard Front End Federated Businesses Edge Services SIP Trunking ExUM Mediation Server PSTN On-premise or online Circuit Packet

11. Voice Topology: Lync Server 2010 Standard mediation colocated Archiving Monitoring DMZ PICXMPP MSN UC Endpoints AOL Yahoo Remote Users UC Pool AD DNS Front End incl. Mediation Federated Businesses Edge Services Direct SIP ExUM PSTN On-premise or online Analog Devices IP-PBX Media GW / SBA Circuit Packet

12. Demo Planning Tool TopologyBuilder

13. Lync and the mobile Some people in this room, might think that Lync is not for them? One reason might be the missing mobile story? And that's true, for now, but….

14. Lync and the mobile story Mobile clients for Lync, developed by Microsoftwill be available for all major smartphone platforms. Microsoft-developed Lync clients will be available for Windows Phone 7 and iPhone http://lync.microsoft.com/en-us/Product/UserInterfaces/Pages/lync-2010-mobile.aspx Keynote at Enterprise Connect for more info http://tv.enterpriseconnect.com/

17. Lync and the contact center Some people in this room, might think that Lync is not for them? One reason might be the missing contact center? And Microsofts ”contact center” that is a free* applicationmight not be.. *includedifyouhavesomeotherlicenses

19. Køfunksjonalitet

20. Sette på vent

21. Gjøre spørreanrop eller chat med bruker før du setter over

22. Enkelt å sette opp konferanse

23. Enkelt å sette over

24. Ringegrupper

25. Ringe til alle sammen samtidig

26. Gå på runde

29. Lync capacity planing

30. Mediation Server Capacity (Mediation Server Collocated with Standard Front End Server)

31. Stand-alone Mediation Server Capacity: 70% Internal Users, 30% External users

32. Voice high availability design Each registrar has its SQL Express DB All user end points register with same registrar Users are load balanced by Registrars using a Distributed Hash Algorithm Registrar can be installed in remote locations User Services Component (Presence & Conferencing) Registrar Component Registration & Routing Lync Clients User’s Desktop

33. Resiliency Architecture Each user has a “Primary Registrar Pool”. Each Registrar Pool can have a “Backup Registrar Pool” Branch Users register with the SBA Registrar unless it is unavailable Backup Registrar heart-beats Primary Registrar.

34. More Resiliency enhancements DNS Based Load Balancing for Internal Pools Ability to drain a “server” before taking the server down Session Dialog Resiliency for Conferencing Client caches successful connections to Lync Server 2010

35. Resiliency Architecture Data Center - EE Pool 1 Presence Conferencing AD & DNS Registrar (Registration & Routing) Bob’s Primary Registrar & User Services:EE Pool 1 Alice’s Primary Registrar & User Services:EE Pool 2 Backup Registrar Pool Data Center – Standard Edition Pool Branch Office Registrar AD & DNS Joe’s Primary Registrar: SBA User Services:EE Pool 1 Registrar (Registration & Routing) Survivable Branch Appliance

36. Branch Resiliency Options Small Branch (<25 users) Users No Local Infrastructure or gateway only 25 Data Center WAN Medium Branch - (25-1000 users) SBA Survivable Branch Appliance(s) 500 PSTN 1000 AD & DNS Large Branch (>1000 users) Survivable Branch Server or Standard Edition Server and Separate Media Gateway Circuit Packet

37. SBA - User Experience WAN Up All Features Available WAN Down Basic Voice Features Available Resilient Lync clients: Lync, Lync Attendant Console, Lync Phone Edition

38. Multiple GW per Mediation Server Multiple Gateways per Mediation Service Lync allows for Gateways to be connected to the same Mediation Svc Routes point to a Gateway OCS 2007 R2 Lync Server 2010

39. IP-PBX Interoperability in OCS 2007 R2Direct SIP to IP-PBX OIPqualifiedIP-PBX OCS pool MediationServer Media Signaling OCS end-points PBX end-points

40. IP-PBX Interoperability in LyncDirect SIP to IP-PBX with media bypass OIPqualifiedIP-PBX capable ofbypass Lync poolwithMediation Lync end-points Media Signaling PBX end-points

41. Leastcostrouting Sweden = Lync Servers & 2 Sip Trunks TDC & Interoute Localbreakin/out is +46 Planet Earth Thailand +66 local break in/out UK +44 local break in/out USA +1 local break in/out

43. 25 or fewer participants

44. One-off or Weekly staff, ½ - 2 hrs, usually with Web attached, intl. participation by company

45. Operator assisted

46. Roll call, polling

47. 25-100 participants Biweekly/monthly with Web attached

48. Managed event, external

49. Transcription, high touch, large audiences

51. Simple and reliable join

53. Lync 2010 IP Phone Range“Aries” code name phones IW Desk phones (network & USB) MSRP OPTIMIZED FOR Microsoft® Lync Polycom CX700¹ Aastra 6725 iP Polycom CX600 1 – SW update only

54. Lync 2010 IP Phone Range“Aries” code name phones Common area phones (network only) MSRP OPTIMIZED FOR Microsoft® Lync Polycom CX700¹ Aastra 6725 iP Polycom CX600 Polycom CX500 Aastra 6721 iP

55. Lync 2010 IP Phone Range“Aries” code name phones Conference room phone MSRP Polycom CX3000 OPTIMIZED FOR Microsoft® Lync Polycom CX700¹ Aastra 6725 iP Polycom CX600 Polycom CX500 Aastra 6721 iP

56. Audio Codec Bandwidth

57. Bandwidth demo Lync VS Facebook

58. Call Admission Control New Policy Server role introduced in Lync Server 2010 to support CAC Admins configure logical sites based on groupings of subnets Enforce policies on links between sites Bandwidth available for audio, video Maximum bandwidth allowed per session Rerouting behavior when bandwidth limited exceeded Seamless support for roaming Microsoft Lync 2010 users on moving between different sites Allows Internet to be used for overflow of traffic Avoid PSTN call charges Support alternate path & failover of video sessions http://technet.microsoft.com/en-us/library/ff731056.aspx

59. Monitoring Server Monitoring Server captures both call detail record (CDR) and Monitoring Server data, which incorporates file transfer, application sharing, and remote assistance Instant Messaging archiving is solely covered in Archiving Server Works with both Standard Edition or Enterprise Edition Pool (any supported topology) SQL Server reporting Services (for detailed reports) 64-bit versions of SQL Server Standard or Enterprise Edition of SQL Server 2005 with Service Pack 3 Standard or Enterprise Edition of SQL Server 2008 with Service Pack 1

60. Monitoringreports

61. SCOM - Synthetic transactions

62. On-Prem/Cloud Co-Existence Capabilities Online On-prem Federation or split domain Lync Server on-premises Lync Online IM/Presence & UM IM/Presence & UM IM/Presence IM/Presence Exchange/ SharePoint Exchange/ SharePoint Online

64. Vilka användare kommer att migreras och i vilken ordning

65. Vilka är telefoni kraven för dessa användare

66. Förstå den befintliga telefoni lösningen

67. Vart är befintliga PBX´er placerade

68. Fysiska placering och vilka programvaruversioner

69. Vart är PSTN-anslutningarna placerade

70. Lokala vs centraliserad PSTN breakouts, och antal anslutningar

71. Vilka typer

72. Samtalsdirigeringinom organisationen

73. WAN-bandbredd

74. Nummerplaner

76. Använd ALLTID certifierade endpoints (headsets, webcams, laptops, etc)

77. Glömintebortanvändarträningen.

78. Förattfåutsåmycketsommöjligtav Lync såkrävsettnyttmindset

82. Respons Groups Creating a Response Group in Lync http://blogs.technet.com/b/ilvancri/archive/2010/11/23/creating-a-response-group-in-lync.aspx

83. Telefonivärldenär full avkonstigaförk.

84. Branch Office: Server Connectivity when WAN down Data Center Branch Office Active Directory Domain Services Domain Name Server TLS to cached FQDN and IP SIP Register (Cert Auth) WAN SBA 200 OK Bob Lync Server Director Lync Server Enterprise Edition Pool

85. Data Center Voice ResiliencyFailover to Backup Data Center Lync Server pools operate as separate systems. Client DNS SRV request discovers one or multiple Lync Server Pools. That Lync Server Pool directs client to primary and backup SIP registrar. Client connects to Backup if connecting to Primary Registrar Pool fails. Limited feature set available on failover. Enable/Disable automatic failover, configurable failover interval. Automatic Failback, configurable failback interval. If Primary Data Center cannot be restored: Restore Central Management Server in backup datacenter. Restore other services including Presence, Conferencingby “moving” users to other Pool.

86. Backup Registrar Berlin Data Center Edge Server Lync Server Director Lync Server Pool One AD DS & DNS WAN Lync Server Pool Two Edge Server (5) Client DNS SRV request. Example: DNS SRV for _sipinternaltls._tcp.contoso.com DNS SRV Response includes: Lync Director Pool.contoso.com:5061, Priority=0, Weight=10, LSPool2.contoso.com:5061, Priority=1 , Weight=10 Client connects via TLS to Lync Server Director Pool. Sends SIP Register. Authenticates. Lync Server Director Pool redirects client. SIP 301 includes Primary & Backup Registrar pool If Primary Registrar Pool is available, client connects and registers with it If unavailable, client connects and registers with Backup Registrar Pool (Lync Pool 2) (3) (4) (2) (1) Data Center Voice ResiliencyFailover to Backup Data Center (Discovery) (6) Singapore Data Center

87. Private Line LyncServer introduces support for private line Single SIP URI, single Exchange mailbox, single presence source Receipt of inbound calls on private DID to same SIP URI Private lines carry many of the same features Call pickup & park work as expected Simultaneous ringing & call deflection on primary line carry to private line Private lines are different: Available for inbound calls only Overrides delegation, call forwarding, do-not-disturb and other routing options – private calls are always going to go through Calls to a private line have a distinctive ring & “toast” pop-up

88. Malicious Call Trace Lync provides the end-user the capability of tagging theprior call as a malicious call. Supported in Communicator, Communicator Phone Edition& Attendant Console. Tagging is reflected in the backend CDR database, enabling the Lync Server administrator to take action on the call.

89. Analog Device Management Physical connectivity of Analog devices (FXS) provided by GW partners All routing and policy enforcement for Analog devices centralized in Lync Server – eliminates the need to manage GWs as “mini-PBX” Lync Server Call Detail Record (CDR) infrastructure used to track usage Optimized routing allows Fax call routing through Lync Server 2010 without terminating Media PSTN Fax FXS FXS Gateway ATA Lync Analog Device

90. Caller ID Presentation Controls Admins can natively control what Caller ID is presented to receiving party (PSTN/PBX): Per user/group controls to suppress/alter calling party number Granular controls based on caller and destination number: Alice calls an external PSTN number, caller ID is presented as +1 425 555 0100 Alice calls an internal PBX number, caller ID is presented as +1 425 555 2302 Override for “simultaneous ringing”: Bob calls Alice, who has simultaneous ringing configured to her mobile number; Bob’s caller-id is presented Calling Name Display feature allows display name to ingress/egress Also Available for OCS 2007 R2 through KB

91. Voice Policy Enhancements Provide admins flexibility to control user voice entitlements Call Forwarding Delegation Call Transfer Call Park Simultaneous Ringing Team Call PSTN Rerouting BW Policy Override Malicious Call Tracing Useful to address Common Area Device requirements

92. SBA – Lync Server 2010 Discovery Branch Office Data Center 1. DNS SRV Query Response: (Multiple) Director Pool FQDN Active Directory Domain Services Domain Name Server 2. TLS to Director Pool. SIP Register Response: 401 Redirect to Cert Provisioning 5. SIP Register Bob Response: 301 Redirect Primary: SBA FQDN, Backup: EE Pool FQDN Lync Server Director 3. https;//PoolFQDN/CertSvc IIS - IWA Auth Get Certificate 6. SIP-TLS* Register 200 OK (Cert Auth) Client caches SBA FQDN** And IP Address 4. Certificate Replication Lync Server Enterprise Edition Pool SBA

93. Audio/Video Bandwidth Controls End User maximum allowed bandwidth per modality Applied whether or not bandwidth is available Configured via in-band provisioning at sign-in Wide-area network (WAN) link bandwidth policies (aka Call Admission Control (CAC)) Applied dynamically when session crosses network link with policy set Limits to maximum allowed level when bandwidth available Re-routesor fails session when bandwidth not available

94. Network QoS– DiffServ (DSCP) When Right Provisioning not possible and so Constrained WAN Links (pair with WAN bandwidth Policies) Audio prioritization already deployed for other Voice over Internet Protocol (VoIP) solution Example “Fully Managed” Network Deployment

95. SBA - DeploymentSimple, Easy, Repeatable Active Directory Computer Add SBA to the Topology. Move Users to the SBA. Lync Admin (Data Center) Enable CS Replication. SBA downloads topology & configuration. Request & Assign Certs. Join to Domain & complete SW configuration. Start CS services. Finish GW Config and test PSTN Connectivity with temp user account. SBA Drop Shipped to Branch with Software installed Technician connects to WEB based GUI, IP Configuration.

96. SBA - Central ManagementCentralizing Move, Add, Changes Lync Central Management Server Store Configuration Replicate to SBA Change Normalization Rules Change Routing Rules Change User Policies Lync Admin (Data Center) Replicated to the SBA Branch Office(s) SBA receives & processes replication

97. Example Scenario RT Audio WB (no FEC) New York Berlin WAN Link Policy: Audio Session Limit = 60 kbps

99. From Lync 2010, IP Phone, A/V Conferencing Server, Mediation Server, Attendant Console

101. Grouped by Location, A/V Conferencing Server, and Mediation Server. A Location is one or more subnets

103. Dashboard

104. Peer-to-Peer

105. Conference

106. Device reporting

107. Response Groups

108. Media Quality

109. Top Failures67

111. Inside/outside user flag

112. ICE Connectivity Path

113. Codec(s)

114. Network connectivity information

115. Wired vs. WiFi

116. Link speed

117. VPN or not

119. Latency

121. Echo metrics for the client

124. Sending MOS

125. Network MOS/Network MOS Degradation

126. User Diagnostics

127. Audio Healer metrics68