Samantha TerBeest

La Crosse, Wisconsin Area United States

Adult Services Librarian

Education

Maintain the Reference Desk by assisting patrons with a wide array of inquiries via various contact methods and providing them with a possitive customer service experience. This includes but is not limited to readers' advisory assistance and recommendations; answering unique research questions using various tools relevant to the topic; locating both physical and virtual materials for a patron; and assisting with technology related inquires. Review resources - professional journals, blogs, websites, or otherwise- for trends in libraries, technology, literacy/literature, and other items that may impact libraries. Recommend and implement changes to the library's physical and virtual pr...