i-Sight is offering a free six-part webinar education series on Advanced Investigation Interview Techniques, taught by Don Rabon, bestselling author, speaker and trainer.
During this webinar you will learn:
• Interviewing sequence
• Probing questions and when to use them
• Amplifying questions
• Closed-ended questions
• Open-ended questions
• Connecting questions
• Clarifying questions
• Forced-choice questions
• Control questions
• Secondary questions
• Exercises for developing and improving skills
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Class 4 - Question Types and When to Use Them
1. Class 4: Question Types and When to Use Them
Don Rabon
Expert Investigator, Author, Instructor
dwrabon@msn.com
2. Introduction
Don Rabon
Don Rabon, CFE, author, speaker, instructor and former investigative
director, has more than 34 years of experience conducting training in
interviewing techniques, detecting deception and investigative disclosure
analysis. Rabon is the author of many books, including Interviewing and
Interrogation 2nd Edition and Fraud Related Interviewing. Rabon is
retired from the North Carolina Justice Academy, North Carolina
Department of Justice, where he served as Deputy Director.
Joe Gerard
Joe Gerard is the VP of Sales & Marketing at i-Sight, a leading provider
of web-based case management software for corporate investigations.
He’s worked with companies like Dell, Coke, Allstate, BP and more than
100 others to implement improved investigative processes that leverage
best practices and case management.
11. Directive Interview
• Avoid Self-Disclosure
• Interviewer Centered
• Causes Subjects to Become Silent
• Attention Gaining
• Confirm Agreement
• Easy to Dominate
12. Directive Interview
• Less Time
• Centers the Issue
• Restricts Information
• Lost Information
• Intimidation
• Give Information Away
13. Non -Directive Interview
Open-Ended Questions
• Thought and Conversation
• What, How, Why, Could, Would
• Narration
• Expansive
• Freedom to Respond
14. • Opportunity to Talk
• Yes or No Will Not Suffice
• Self-Exploration, Discussion, Discourse
• They Talk – We Listen
• Non-Threatening
• Feeling Identified
22. Control Questions
No Additional Information
Evaluate Responses of Subject
Statement against self-interest
Provide rationale or damn the behavior
Opinion regarding punishment
Reaction to an expression of disbelief
32. Questions
If you have any questions, please submit them now.
Thank you for taking the time to attend today’s webinar.
If you have any questions about the information covered in the webinar,
please contact:
Joe Gerard
j.gerard@i-sight.com
Don Rabon
dwrabon@msn.com