With recent announcements of increasingly stringent federal policies around record-keeping and due diligence, compliance and investigation professionals are feeling the pressure to demonstrate consistency and rigor in their case management processes. Planning your investigation, having the right team members involved and reporting on outcomes of an investigation can all be difficult phases of the process. However, being able to demonstrate that you are quickly, consistently and accurately triaging incidents is even more important now. The key is to establish decision-making approaches and plan out your entire protocol before the matter comes to your attention through hotline reporting or other mechanism. This ensures structure and success as you triage, investigate, staff the investigation properly and meet the inevitable challenges of reporting and addressing the root causes of incidents.