2. ASPECTS OF SUSTAINABLE SERVICES –
EVERYONE FOREVER
• Finance
• Institutions
• Water Resources
• Monitoring
2

3. WHY MONITORING
• To be able to see changes taking place
• To be able to identify success and good practice, and to
change course when things are not going well
• Needs to have a view to the long-term, changes over time,
and capacity to analyze and use data collected
3

4. WHY NOT MONITORING
• It is hard to establish a robust system which requires long-
term horizon
• Valuing monitoring but the project cycle so many are locked
into will not pay for it
• Culture of caring about lasting results
4

5. 1983
5

6. WHAT TO MONITOR
• Users – level and sustainability of the service being received
at the system level
• Service Providers and Operators – effectiveness of service
delivery approach
• Regulators – effectiveness of enabling environment
• Common National and sub-national frameworks – providing
information to inform decisions and allocations to support
services that last
6

7. FINALLY…..
• Embedding Monitoring within local institutional environment
• Emerging Practice and Tools make for more illuminating
future
7

8. TOOLS -
8

9. LEVELS OF SERVICE: QUESTIONS THAT ARE SCORED
Do the number of Do the users live within
Is this an improved users meet government standards
water point? government of distances to the
standards? water point?
Does the water source
Has the water system Do the number of fecal
provide enough
been down for more coliform present meet
drinking water for the
than 1 day in the last government
community every day
30 days? standards?
of the year?
Does the number of
liters of water per
person per day meet
government standard

10. WHAT THIS WOULD LOOK LIKE

11. WHAT THIS WOULD LOOK LIKE:

12. Nick Burn
International Programs Director
Water For People
nburn@waterforpeople.org
+44 79747 99049