Online Self-Service Takes Flight at Copa Airlines [infographic]
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Copa Airlines is Latin America’s fastest growing airline and Star Alliance member. From its Hub of the Americas in Panama, Copa offers flights to more international destinations than any other airline from any other hub in the Latin American region. So how does Copa keep customer service call volume from growing out of control while providing an exceptional customer experience?
![Online Self-Service Takes Flight at Copa Airlines [infographic]](https://image.slidesharecdn.com/copa-airlines-infographic-2013-131106124256-phpapp02/85/Online-Self-Service-Takes-Flight-at-Copa-Airlines-infographic-1-320.jpg?cb=1383741871)
