The latest edition of Most Promising Facility Management Companies in India, highlights the prime leader, Mr. Hanmantrao R Gaikwad, Chairman and Managing Director of BVG India Limited, providing India’s most trustworthy and largest Integrated facility management company that provides added services with technology-based transparency to their clients.

1. India Limited
BVG
VOL 10
ISSUE 05
2022
BVGIndia Limited
Dedicated to India's Progress, Development and Growth
Most
Promising
Facility
Management
Companies
In India
Mr Hanmantrao
R Gaikwad,
Chairman and
Managing Director
+
Comprehensive
Essentials to Adopt
in the New-age
Business Arena
#NovelInsights
How Automation
is Enhancing the
Traditional Working
Methods?
Reliability,
Re-assured!

2. “
The conventional definition
of management is getting
work done through people,
but real management is
developing people through work.

4. REVELING THE
REAL HEROICS
OF THE
ENTERPRISE
ANCHORS
Editor’s Note

5. acility Management is a sector that holds the entire
Findustrial world together and gets overlooked in the
higher matter of things, just like a mother holds our
home together, yet is least applauded in our patriarchal
society. It had been neglected before COVID-19 compelled
everyone otherwise. After the resumption of employees
working in physical workplaces, the newly health-
conscious industry along with the corporate world began
looking at the facility management companies with
renewed respect. As corporates’ rediscovered the old adage
of ‘Health is Wealth’ is indeed true forever, they began
integrating the function of facility management into their
core working business processes.
It is rather vital to do so. Because these excellent facility
management firms do more than delivering basic facilities
like serving the workforce with tea, coffee, and snacks.
They keep the workplace clean, hygienic, healthy, and
comfortable for the workforce by managing all that place,
and people’s essential demands 24×7. The job is highly
commendable, as it requires a keen understanding of
present and future requirements and expectations of the
professionals and employees working there on the floors
and premises of the offices, factories, plants, and units. The
job might look easy, but when viewed as responsible for the
smooth functioning of the organization as a single vibrant
and lively unit, we realize the tremendous amount of
planning, real-time decision-making, and long-term strategy
inbuilt into it to make it a successful company –an organic
entity progressing collectively as a whole.
Insights Success India always celebrated this facility and
event managerial role as a significant factor in overall
industrial and corporate growth. To show our gratitude, we
brought you this edition of the ‘Most Promising Facility
Management Companies In India,’ with extraordinary
stories of the most gifted facility management companies
woven together with the strings of two articles with novel
perspectives to exemplify your reading delight.
Have the most promising read!
Abhishek Joshi
Deputy Editor
abhishek.joshi@insightssuccess.com

6. C o v e r S t o r y
C O N T
BVG
India Limited
BVG
Dedicated to India's Progress, Development and Growth
Should you Pay Ramsomware?
Your Perfect Guide to the Foreign Shores
C X O
20
08

7. Timesol Facility Management
E N T S
16
24
Definite Services Augmenting the
Facility Management Industry
Comprehensive Essentials to Adopt
in the New-age Business Arena
#NovelInsights
How Automation is Enhancing the
Traditional Working Methods?
Reliability, Re-assured!
A r t i c l e s
P r o f i l e
28

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Deputy Editor Abhishek Joshi
Managing Editor Gaurav PR Wankhade
Assisting Editor Kedar Borgaaonkar
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9. Featuring Brief
Company Name
Mr Hanmantrao R Gaikwad,
Chairman & MD
BVG India Limited is a responsible and visionary organization
that focuses on facility management, emergency response
services, and solid waste management.
BVG India Limited
Mehul Thakur,
Director
VIVA is one of the fastest rising facility in Safety and Security,
House Keeping and Multi- Skilled Manpower agencies in the
businesses.
Viva Facility Services
Pvt. Ltd
Most
Promising
Facility
Management
Companies
In India
S Bhaskar,
MD
Timesol is an integrated corporate solutions partner for its
corporate and individual customers as a whole.
Timesol Facility
Management
Ranjan Chopra,
CEO
Team Computers is a bridge between business needs and the
world of IT solutions.
Team Computers Pvt. Ltd
Somashekar M,
CEO
Golden Star Facilities strongly values its reputation of being a
dependable, honorable, and accessible service provider for all its
clients.
Golden Star Facilities &
Services Pvt. Ltd

10. BVG India Limited is a responsible
and visionary organization that
aims to contribute to India's
overall growth and progress.
C O V E R S T O R Y
“
BVG
India Limited
BVG
Dedicated to India's Progress, Development and Growth
“

11. Mr Hanmantrao R Gaikwad,
Chairman and
Managing Director

12. envisions, decides and does, is towards the betterment of
humanity. It respects social needs such as empowerment
through education and employment. Accordingly, it runs
initiatives that help the underprivileged and needy sections
of society develop skills and seek employment. That's how
it contributes its bit towards the service of the nation.
BVG India Limited is a responsible and visionary
organization aiming to contribute to India's overall growth
and progress. BVG India is not merely a profit-oriented
company. It is an organization with a benevolent approach
and a broad thought that intends to positively impact the
lives of a hundred million people by 2030 through
education, employment, and empowerment.
Mr Gaikwad states, "We are not merely a profit-making or a
service-based enterprise. Instead, we are a socially
responsible and concerned organization aiming to make the
world a better place to live through extensive R&D and
breakthrough innovations across various essential and
critical areas concerning society and the environment.
Although our journey began with smaller facility
management projects, we did not confine ourselves to
facility management. Over the last two decades, we've
spread our wings to venture into other areas as well.”
Over the years, BVG has successfully ventured into many
service areas and proved its mettle to become a credible
service partner. Currently, BVG India's focus service areas
include Integrated Facility Management, Emergency
Response Services, Solid Waste Management, and Special
Projects.
Integrated Facility Management: BVG provides integrated
facility management service and ensures that your facility
and premises stay well maintained at all times. It serves in
more than 1100 sites. BVG India is a trustworthy and
largest Integrated facility management company in India
(Source - F&S Report) with over two decades of rich and
varied experience.
As one of the most experienced facility management
companies in India, BVG India offers various facility
management services. While continuing to grow as a
service provider, it has always been open to adopting
emerging technologies and meeting the evolving facility
management needs of public and private organizations.
Today, it handles a vast portfolio of clients within the
government and corporate sectors. It provides value added-
hhatrapati Shivaji Maharaj
C
once proclaimed,
"Freedom is a boon, which everyone has the right
to receive." On a similar line, Swami Vivekananda
said, "The moment I have realized God sitting in the temple
of every human body, the moment I stand in reverence
before every human being and see God in him - that
moment I am free from bondage, everything that binds
vanishes, and I am free."
Combined, these two nobler thoughts lead to the noblest of
philosophies of freedom and social equality for all,
irrespective of their religion, language, caste, creed, class,
socio-economic, demographic, and political-apolitical
status. However, what about those chained by the shackles
of the urban-rural divide, poverty, illiteracy, ignorance,
inequality and generational apathy?
Inspired by the thoughts and the ideologies of Swami
Vivekananda and Chhatrapati Shivaji Maharaj, Mr
Hanmantrao R Gaikwad, a firm believer in serving
humanity and making a meaningful and positive difference
in society, thought long and hard. And bravo! He came up
with a unique solution: Bharat Vikas Group -BVG India
Limited, a social business enterprise of integrated facility
management and one of India's largest Integrated Service
companies.
Today, it is impacting more than 7.5 million lives by
spreading humanity across 25 states and union territories
and over a hundred cities. It is a unique organization that
enhances the skills of the poor, unemployed people and
creates job opportunities for them.
In other words, BVG or Bharat Vikas Group is dedicated to
Indian society's all-around progress and growth. It has been
serving in this mission for over the last two decades in
anything and everything in any scale facility management.
In short, BVG India Limited is humanity's real change-
maker.
BVG: Humanity Ahead
Behind every company, there is a thought, dream, and a
story that constitute its inception, ideologies, and
objectives. BVG India was founded around two decades
ago with a vision and two socially-inclined goals of
developing India and helping the poor and the needy.
Humanity! It is the foremost factor that drives BVGs
ideologies, thoughts, actions, mission, and vision. For
BVG, humanity comes first before everything. Everything it
Most Promising Facility Management Companies In India

13. BVG leverages technology and expertise to ensure prompt
emergency responses to mitigate damage and save lives.
Recently, it has provided emergency medical services in
Maharashtra, Jammu and Kashmir, and Ladakh.
BVGs medical emergency infrastructure comprises over
1,400 well-equipped and well-maintained ambulances and a
highly qualified and experienced emergency medical
response team. It created the emergency response helpline
108 to enable people in need of emergency services to
connect with the concerned response teams.
services with technology-based transparency to our valued
clients.
BVGs services consolidate all your requirements under a
single management team thus helping you save costs;
reduced vendor management efforts and enjoy effective
facility management services.
Emergency Response Service: When an emergency strikes,
you need someone who responds to you quickly and sends
help in the shortest duration possible. "At BVG India, we
understand the criticality of emergency responses.
Accordingly, we have developed emergency response teams
that provide assistance, aid and emergency services across
multiple situations.
Currently, our outreach includes Madhya Pradesh,
Maharashtra, Jammu and Kashmir and Ladakh. However,
we are rapidly covering other places in India. We cover two
crucial areas under our emergency services – emergency
police services and emergency medical services. Until now,
we've assisted nearly eight million people with our
emergency response services. In a way, we have contributed
to minimizing damage across various forms," shares Mr
Gaikwad.

14. To date, the BVG team has handled thousands of individual
and mass medical emergencies and helped save several
lives through our prompt services. It has developed an
efficient human and tech-driven organized medical
emergency service process that ensures quick response
through only essential questions asked.
Maharashtra
Until October 2021, BVG has served over 6.5 million
across various emergency situations such as accidents,
assaults, burns, cardiac, falls, intoxication/ poisoning,
labour pains, shock, mass casualties, medical emergencies,
polytrauma, suicide and other situations. The highest ones
among these have been medical and labour emergencies.
Jammu and Kashmir
Mr Gaikwad reveals, "We launched our Medical
Emergency Services in Jammu and Kashmir in March 2020.
Our services cover 22 districts in the UTs of Jammu,
Kashmir and Ladakh. We cover medical emergencies in
Jammu and Kashmir under two projects - 108 and 102."
The essential features of both the projects are,
Project 102
· A fleet of 300 Patient Transfer Ambulances
· 24/7 Emergency Response Center
· Team of 1100 professionals supporting the project
· Over 17,000 cases support from inception to June
2021
Project 108
· Fleet of 143 ambulances
· One emergency case is handled about every 10
minutes
· 24/7 Emergency Response Center
· Trained over 1200 professionals, including EMT
(Emergency Medical Technician), Pilot
(Ambulance Driver), and ERO (Emergency
Response Office)
· Over 67,000 emergencies served from March 2020
to June 2021
BVG has also provided emergency Police services in
Madhya Pradesh. Through these efforts so far, it has saved
6.7 million lives.
Solid Waste Management: BVG uses the latest tools and
technologies to collect, transport, treat and manage waste.
Its daily waste management capability is 3000 metric
tonnes.
Mr Gaikwad shares, "Our customer base across niche and
marquee clients in Government and Private segment are all
leaders in their segment.”
Mr Hanmantrao R Gaikwad, Chairman and Managing
Director, BVG India Limited
BVG India is a firmly rooted and benevolent organization.
Its history can be traced back to 1993, when Mr
Hanmantrao Ramdas Gaikwad, its chairperson and
propelling force, launched Bharat Vikas Pratishthan.
The primary motive of Bharat Vikas Pratishthan was to
empower rural youngsters by helping them use their skills
and services to benefit various companies, earn a living
from those skills and pursue their dreams.
Back then, Mr Gaikwad started projects with small
requirements, the first of which was Tata Motors (formerly
known as TELCO). The visionary wanted to help his
village youth find employment and tried to rope them into
TELCO for housekeeping. And while working in the
company, Mr Gaikwad saved Rs. 2.5 crores for the
organization by recycling some wires for the project. To
recognize his outstanding efforts, the management offered
increment and promotion to Mr Gaikwad. However, Mr
Gaikwad, a social entrepreneur at his heart and mind,
instead told the management that he does not want either
increment or promotion but wants his village friends to get
employed in the organization.
By providing emergency
medical services in
Maharashtra, J&K, and Ladakh,
and emergency police
services in Madhya Pradesh,
BVG has saved 6.7 million lives.
“
“

15. However, that was not possible considering TELCO's
employment policies demanded hiring people only through
a Trust. So, Mr Gaikwad established Bharat Vikas
Pratishthan and got his eight friends employed in it. This
small step and thought proved to be a giant leap for Bharat
Vikas Pratishthan!
In 1997, the NGO blossomed into BVG India. This full-
fledged company steadily climbed up the success ladder
with the help of its excellent services, the ability to
undertake various types of projects, and Mr Gaikwad's Yes,
we will do it approach.
Mr Gaikwad says, "Our company's turnover grew multiple
folds YoY, and we kept adding clients from various cities
such as Chennai, Bangalore, Hyderabad, etc., to our
portfolio, purely through references and recommendations.”
The year 2003 proved to be another breakthrough period for
BVG India. "We won the contract for mechanized cleaning
of Rashtrapati Bhavan and the Hon'ble PM's residence.
Later, we also bagged contracts for reputed companies such
as Mahindra, Volkswagen, Fiat, Bajaj, Hyundai, Hindustan
Lever, ONGC, and many others," adds Mr Gaikwad.
Thus, BVG has grown from strength to strength and has
contributed its bit toward the country's development over
the years. Today, it has ventured into several other areas
such as waste management, emergency services, renewable
energy, and many others to enhance its contributions.
Currently, it employs over 55,000 people. The team BVG is
sure that under Mr Gaikwad's humane leadership, the group
will achieve all of its objectives and continue making
quality contributions to the growth of Indian society.
BVG has constantly been working hard across various
sectors with supreme quality in Integrated Facility
Management. BVG India Limited is enjoying the highest
market share in the IFM segment.
Mr Gaikwad reveals, "We want to positively impact the
lives of 100 million people by 2030 through various
services. We also focus on providing employment
opportunities for uneducated rural youth.”
Business Solution Pricing USP
Today, BVG handles a vast portfolio of clients within the
government and corporate sectors. It provides value added-
services with technology-based transparency to its valued
clients. BVG is synonymous with Hygiene and Trust.
"We work on a very straightforward ideology of believing
in our capabilities and strengths," says Mr Gaikwad.
BVG India Limited offers various Facility Management
Services comprising Soft, Hard and Specialized services
across 35 sectors.
Soft Services - mechanized housekeeping, industrial
housekeeping, workforce supply, beach cleaning, security
services and janitorial services. Hard Services -
electromechanical works and highway maintenance.
Specialized Services - paint-shop cleaning and logistics
management to clients in several sectors.
Mr Gaikwad puts it, "At BVG India, we take our
commitments seriously and work towards delivering the
value our clients, stakeholders, and society expects from us.
Our technical expertise across various domains, including
environment, waste management, facility management, etc.
Our objective and vision to contribute to a sustainable
future make us a preferred social corporate partner and a
promising avenue to invest and believe in.”
BVG India Limited's business is based on the business
solution pricing model, offering 'Bundled and Integrated
Services. It seeks to operate through output-based and/or
fixed billing contracts to optimise resource allocation.
Its services are offered across various Industries catering
to - Auto, Pharma, Oil and Gas, Steel, Chemical, Home
Appliances, Food; Hospitals; Transport that includes
airports (operates 15 airports in India), Metro Systems,
Bus Depots and Railways; Education Institutes; Banks;
Residential and Central and State Government
Establishments.
We want to positively
impact the lives of 100
million people by 2030
through various services.
“
“

16. Special Projects
Mr Gaikwad informs, "We feel the special projects we
undertake are an opportunity for us to contribute to society
and to the nation more significantly and impactfully. To
date, we have undertaken and successfully completed
special projects such as Smart City development,
horticultural projects, environment conservation, etc. across
various cities in India. Our clients within this area include
municipal corporations and councils.”
Smart City Project in Gujarat
BVG India has successfully completed a Smart City in
Gujarat. Our project scope included several challenging
tasks such as design, construction, commissioning and
handing over along with facility management and operation
and maintenance for five years for integrated development
and rejuvenation of a lake area in a city in Gujarat.
Some of the prominent features of the project include,
· Development of various gardens around the lake
and STP area
· Establishment of a 4 MLD STP plant
· Development of pathways and cycle track
· Construction of proper water channels
· Wall retention
· Construction of compound walls
· Development of boating area
· Developing solar systems
Core Business of Non-Core Activities
As a "one-stop-shop" service provider, BVG India provides
turnkey, customised and specialised solutions to its clients
under one roof. "We emphasise combining services and
establishing a one-stop service provider for our clients. We
prefer to handle our client's non-core activities as our core
business," says Mr Gaikwad.
Breaking the Challenges
The Facility Service business is a very low barrier entry
business, and more than 50% market is handled by the
unorganized sector. To overcome the competition from
unorganized players in Facility services, BVG has enhanced
the service offer and created an Integrated/Bundled service
model with a unique pricing model.
BVG became the largest player in Integrated Facility
Management Services with robust corporate governance
and government push for compliances.
Along with technological advancements that provide
customers with a unique transparency experience, BVG
also ventured into Emergency Response Services, Solid
Waste Management and Projects Business.
BVG Next
Being an experienced leader, when asked how technology is
transforming the industry and what advancements can we
expect in the future, Mr Gaikwad said that while continuing
to grow as a service provider, BVG has always been open to
adopting emerging technologies and meeting the evolving
facility management needs of public and private
organizations. It uses SAP HANA and several web-based
online Site level operational, CRM, and customer
experience management tools. Mr Gaikwad shares, "Our
near paperless On-boarding, payroll process and MIS
system support us in our proactive response for customer
service."
According to Mr Gaikwad, companies cannot remain aloof
or distance themselves from future-defining technologies
amidst the age of technology. No matter what, every
domestic or global organization will have to embrace
technologies. Besides, the fact that technology creates a
massive amount of business opportunities is something
undeniable.
BVG Next is a futuristic concept that leverages Artificial
Intelligence (AI) technologies. This initiative will be AI-
Enabled and Digitally Empowered. We intend to add value
to people's lives through a few digitally-enabled platforms.
Some of them include
Social Entrepreneurial Wisdom
Mr Gaikwad's advice to the aspirants who are willing to
venture into the field of the Facility Management sector is
full of social entrepreneurial wisdom. He says that, as
mentioned earlier, the entry barrier in the Facility service
business is very low; by creating differentiators in services
portfolio and customer experience, one can generate niche
demand.
Mr Gaikwad concludes, "However, technology, automation
and robust compliance and governance will help sustain and
grow the business.”

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18. Comprehensive
Essentials to
Adopt in theNew -age
Business Arena
Modern business organizations have rapidly transformed themselves with numerous aspects in
sustaining the challenging market scenario, demanding customers, and the need to change
from within itself. The process of upgradation, adaptation, and development had already set
in until the COVID pandemic shook the business sectors worldwide. Entrepreneurs faced some of the
never-thought-of challenging situations thereby widening their struggle across functional verticals.
One good thing that happened was it equipped the businesses with self-reliance and prepared them for
self-sustaining business models. This led to the evolution of collaborative working which paved way for
mutually beneficial win-win associations where the companies worked together in every stage of work
assignment, thereby limiting, and sharing the risks involved.
Researchers have identified the successful organizations which have grown during and after the
pandemic to emerge as robust and sustainable stallions of long business cycles.
16 | www.insightssuccess.in October 2022

19. Optimizing Resources
Business entrepreneurs became cautious of the resources in-use and did a careful
analysis to identify their true potential and negotiated the possible ways of increasing
productivity and reducing the input costs. The purchase function came into micro-level
analysis through the systematic addition of parameters of cost analysis, supply-chain manage-
ment, and multiple vendors based on product quality, volumes, and services.
Resource analysis reveals the comparative potential helping to understand the significance. This
aids in easy decision-making and re-structuring of the resource models.
All-inclusive CRM Strategy
Most businesses are striving their best to achieve and retain customers in this volatile and ever-changing
market scenario with demanding customers adding different challenges. It takes to have an effective CRM
strategy that helps build lasting customer relationships and aids in customer growth as well. Customer
relationship helps in keeping the customers posted about the work status and collaborates through
encouraging the involvement of the customers. Customers are honoured and are happy to see their projects
happening at a mutually planned pace.
Galvanizing the Workforce
The workforce forms an important foundation and a driving force of every organization. It comprises the
regular/contracted employees, and associates as their role in planning, execution, analysis, survey,
research, and safeguarding the resources, is very crucial. Modern organizations invest in training their
employees for better knowledge, skill development, enhanced work quality, and speedy deliveries. The
training equips the employees with valuable subject know-how and feels like valued members of the
company. It strengthens the company-employee bond building a healthy work environment.
17 | www.insightssuccess.in October 2022

20. Upgrading to Modern Technologies
Business organizations have equipped themselves with
modern technologies in business software, CRM modules,
SCM (Supply Chain Management) applications, AI
(Artificial Intelligence), and ML (Machine Learning)
models for optimizing the business potential. They have
reduced the work duplication, and unnecessary involvement
of the skilled teams and eliminated paperwork bringing
good control over the business functions.
Digital marketing has elevated the communication of the
business products and services to a wider, customized, and
genuine prospect base. Ecommerce applications have
bridged the distance between customers and businesses
seamlessly allowing for safe and high-volume trade across
the globe.
Novelties in Products/Services
Rightly quoted in an old English proverb, “Early bird gets
its worm,” the open market welcomes new and different
things for their attractive features and functional character-
istics. The company which offers the first, most promising
and convincing products, makes rapid sales.
Organizations that innovate and come up with creative
strategies, stand to gain the attention and the respect of the
customers and succeed in the unpredictable market. This is
a buyers’ market as customers are aware of their require-
ments and have numerous options to compare and choose
from.
Digital marketing too is an indirect tool that has a direct
impact on the company’s business. Customers test the
product and express their views, feedback, and ratings too.
These influence the buying decisions of the new or choosy
customers. Being the first company to introduce product
innovation increases the popularity and scope of the
company.
Inspiring Leadership
Organizations have created newer ways of boosting their
work potential through inspiring and guiding leadership.
Modern business leaders have set interesting project models
which allow collaborative work allowing active involve-
ment of all the team members. The guiding principles
trigger a healthy competition in working towards quality
work in the expected timelines. The leadership encourages
teams to innovate on differential work patterns enabling
them with vital work satisfaction and a sense of contribu-
tion.
Employees are trained and motivated towards a growth
mindset through skill development and multiple objective
development activities. It helps in harnessing the vital
ownership factor and sense of belonging among the
employees.
Rising to the New Horizons
The rapid transformation through the numerous aspects in
sustaining and growing success has been the fact to reckon
with. The evolution of modern businesses has been led by
some impressive fundamentals which empowered the entire
work environment and equipped their business model for
the multiple market challenges.
Setting new rules and adding interesting values through
their struggles, the organizations in today’s modern era have
led to the 360-degree transformation into vital powerhouses
of economic growth and national development.
- Kedar Borgaonkar
18 | www.insightssuccess.in October 2022

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26. How
Automation is
Enhancing the
Traditional Working
Methods?
How
Automation is
Enhancing the
Traditional Working
Methods?
The phrase ‘digital revolution’ is being used quite
often, and no matter how it sounds, it is
significantly impacting almost all businesses and
modern industries. We are already moving towards a high-
tech progressive future, and automation is contributing
substantially to this progression.
It is likely not too far when robots will replace half of the
global workforce. Be it robots handling a machine or a
simple biometric registration machine; automation is ruling
the modern business world.
There used to be a time when automation was limited to
recurring tasks but with the help of today’s Artificial
Intelligence (AI), automation has evolved a lot. Today, tiny
robots even have entered households, and this highlights a
glance at how the future is going to be!
Thanks to automation, our society has more pleasurable
workplaces and our standard of living has risen. It is just a
matter of time for people to realize how automation is
improving the future of business, considering some of the
ways in which automation is improving the work-life of
billions of people.
Re-defining the Operating Standards
Automation is allowing businesses to create more effective,
targeted marketing campaigns. Many marketers believe that
in the future, automation will impact marketing campaigns
on social media.
This is because automation will soon be able to create
dynamic landing pages, websites, programmatic advertising
and can even make intelligent media buying decisions.
Automation is becoming increasingly sophisticated which
makes many marketers excited to be able to leverage this
technology to help them complete their jobs more
intelligently.
Automation will also nurture leads through social media
and create personalized, real-time content to target and
connect with audiences. As automation becomes more
sophisticated, it will be able to target individual people with
the best content almost every time.
Additionally, AI and ML, are simply about understanding
data and statistics. This simply indicates that the impact of
these emerging elements of technology on businesses is
exceptionally good because without understanding the
critical data, and statistics, management cannot rectify the
growth of the business or organization in the industry they
cater their specialized services.
Also, machine learning is important to businesses because it
removes all the guesswork about any campaign. It is also
helping the businesses to determine and upsell their
products to its customer as per their demands.
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28. With proper use of automation, it is possible to maintain
round-the-clock time in business. The overall cost increases
if applied labour in manual operations, and productivity
remains limited.
In the future business world, automation will not only take
over labour from monotonous tasks, but also in the
execution of complicated tasks.
Automation: Reducing the Odds of Inaccuracies
Even today, large scale businesses lose millions of dollars
because of minor errors. The cost of this stake is eventually
going to increase in the future. For a business, it only makes
sense to trim the chances of errors
manifestations—automation reduces the chances of error
manifestations to almost negligible and strictly follows the
well-defined protocol and format. Businesses, as a result,
are implementing top-rated software to automate their
business processes.
Enhancing Robotics Processes
RPA boosts and scales up the business and performance of
an enterprise by adapting and interpreting with the
application for processing transactions, levering responses,
manipulating data, and interacting with other digital
systems. Automation is constantly changing the aspects of
businesses.
Furthermore, with the power to self-correct and self-learn
without human support, RPA operation leads to an outcome
of an ultimate result. This technology can remove the
expensive demands by enabling process automation.
Procurement, Finance, Accounting, FSI, Healthcare,
Transport, IT/Telecommunication, Banking, Insurance,
manufacturing, and production are some sectors to which
RPA is being consistently beneficial. RPA also automates
monotonous tasks by capturing information from invoices,
orders, or service requests.
Improving the Workforce and Operations
For some employees, the new capabilities could pose a risk
to job security. In any environment where work seems
predictable, and where the processes seem structured,
automation has the potential to replace mid-skilled workers.
Businesses where the potential of automation remains high,
are manufacturing, accommodation, food services, and
retail.
Automation is disrupting operations like:
• Manufacturing: RPA and remote operations enable
manufacturers to reduce their workforce while
increasing their production quality and quantity.
• Administration: RPA powered remote access
solutions with cloud infrastructure helps organizations
to keep workers productive from any remote location.
• Analytics: AI and ML, being emerging trends of
technology—are creating predictive models that
businesses use to analyse operations, created focused
forecasts, and automate supply chains.
• Customer Service: To improvise UX (User
Experience) and customer service, AI bots can record,
communicate, and engage with customers while
routing requests to the relevant department.
• Data Capturing: RPA automates monotonous tasks by
capturing information from invoices, orders, and
service requests.
In a Nutshell
The short answer is Yes! Because of how automation is
redefining the working principles and methodologies in
businesses. Moreover, we will soon experience
‘Automation: the future of business operations.’
-Kedar Borgaonkar
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30. Timesol provides
spearhead technology
with ease of access to
all its customers
and clientele. It has
helped us to gather
and analyze the
customer's needs
or adapt to the
customer's needs.
S Bhaskar,
Managing Director
De nite Services Augmenting the Facility Management Industry
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31. Most Promising Facility Management Companies In India
Whether retail space, restaurant, or office building,
any organization's facilities are essential for
smooth operations and good impressions on
visitors and clients. Facility management is a big picture
responsibility that focuses on and synthesizes operational
details across every function of the facility—resulting in
creating a safe working environment and efficient business
functions.
Over the last few years, facilities management has gained
so much importance as corporates, and business owners
have identified that building management services help
companies function effectively and hence more efficiently.
Behind such a realization of facts, it is important to
understand that the Facilities management universe consists
of professionals that are involved in everyday analysis and
maintenance and repairment of the corporate utilities.
Facilities management is also actively involved in logistics
planning activities that help in cutting expenses and, at the
same time, increase employee productivity.
Established in 2002, Timesol has been a reliable solution
provider with high levels of commitment and integrity. It
accomplishes tailor-made solutions to suit the needs of its
growing customer base with flexible platforms to avail our
solutions, with a high degree of dedication and honesty.
Under the leadership of Subbarao Bhaskar, Managing
Director, Timesol ensures consistency in quality by
deploying qualified employees and procedure frameworks
to provide best-in-class facility management and service
innovation.
In an interview with Insights Success, S Bhaskar sheds light
on the significance of Timesol's services and its USPs in the
facility management industry.
Mr Bhaskar, please tell us about Timesol in detail.
Since 2002, Timesol has been a reliable solution provider
with a high degree of dedication and honesty. We provide
customized solutions to meet the demands of our growing
customer base, as well as a variety of platforms through
which they can access our services.
The ultimate one-stop-shop for anything you need. The
organization was founded with a single goal in mind: to
give a solution to employees and their families, as well as
employers and corporate offices.
Our firm has expanded through time because of the trust
that our brand has acquired. The company's development
has altered year after year, and it recognizes and adapts to
changes as the market demands.
It is necessary to think in new and different ways; research
and development, as well as sustainability, are the factors
that will determine our success.
Transforming our business model from just being a help
desk concept to a technology inclined one-click access to
our service for corporate employees, and corporate and
residential properties, offered the new potential for
development and growth.
What are the USPs that make Timesol stand out as a
leading facility management company?
With over two decades of experience in Facility
Management in India, Timesol executes Integrated Facility
Management solutions for all sizes of corporations, and
retail chains. Our primary objective is to provide our clients
peace of mind. We at Timesol ensure consistency in quality
by deploying qualified employees and procedure
frameworks to provide best-in-class facility management
and service innovation.
We take pride in being the first company to offer a
technology-based AMC platform to meet the demands of
our clients. This is a comprehensive platform to provide
facility services from the click of a button on their hand-
held device. Though other maintenance service providers
offer AMC for individual assets, Timesol is the only
organization that provides maintenance services for all
purchases as a one-stop service provider.
What are the immersive benefits of the services that
Timesol provides to its clients?
We Deliver Convenience: We provide a customized,
innovative, and cost-effective service to our
clients/customers. They will experience exceptional
customer service and the highest operational standards. Our
services are cost-effective and punctual, with no
compromise on deliverables. Our relationship with our
clients is built on us ensuring an unparalleled degree of
customer satisfaction. This is achieved through transparent
operations.
What were the initial challenges after venturing into the
field, and what are the challenges now?
The Scope for facility management has always been big,
when the concept was inspired, it took a lot of time for the
clientele to understand the portfolio. The processes needed
a lot of change with the change in customer requirements.
There were fewer areas where I could concentrate on as the
ways to reach the clients were limited.
Now the digitalization movement has set in, and it has
inspired a lot of new players; hence the competition is at
large; the digitalization has opened up the market by leaps
and bounds.
There is a lot of research and development that is required
to ensure our presence in the market with changing
customers' needs. The expectations of the clients have also
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32. What would be your advice to the aspirants who are
willing to venture into the Facility Management niche?
Adaptability would be the key; the aspirants must be
adaptable to the growing needs of the market. They must
provide quality services with cost advantage and must be
adaptable to take up any challenge. There must be a
continuous effort to cater to the client's needs; there must be
a continuous R&D that has to happen in all walks of service
portfolios.
To harness employee loyalty is the most important
suggestion that I would make that is because it is the
driving factor for every business after the perfect idea. A
happy employee means better business. We at Timesol
believe that "Happy employees are the key to success" a
happy employee creates a happy customer.
seen a tremendous change. They require innovative
solutions for their chores. There is a shift in trend post the
digitalization of services.
The convenience and value for money is all that help us
have a stronghold in the market.
Being an experienced leader, share with us your opinion
on how technology is transforming the industry, and
what advancements can we expect in the future?
Technology today plays a larger role in everyone's life, and
this has been increasing over the last two decades. Every
industry experiences innovation on occasion, which occurs
because of "A New Technology, An Old Problem, and a Big
Idea.”
Through our contact center, online platforms, and Mobile
application, we provide an integrated premium service with
several touch points. We also offer a customer/client-
specific CRM that looks after all their needs.
Admirable Leadership
S. Bhaskar hails from a humble family, has a Postgraduate degree,
and over three decades of expertise in facility management. After
working in the corporate admin and facility fields for 17+ years, he
gained the exceptional quality of recognizing people's skills,
identifying the required mentoring style, and guiding the entire team
for successful results.
He began his career with TVS in 1984, then moved to Titan
Industries Ltd to handle facilities in 1986, and from Titan, he moved
to BPL as head of facilities in 1998. He evaluates difficult scenarios
and offers strategies to secure the company's survival and growth.
With his extensive understanding of corporate facilities, he
determined that time is one of the most essential aspects of building
a good work and personal environment. In 2002, he decided to form
a new company using the abilities he gained from his corporate
experience.
Mr Bhaskar, with his extensive understanding of corporate facilities,
determined that time is one of the most essential aspects in building
a good work and personal environment. In 2002, he decided to form
a new company using the abilities he gained from his corporate
experience. Thus, the company Timesol came into existence.
Timesol was established with the core ethos to provide a
comprehensive solution to business and individual needs. Most
working men and women spend the majority of their time at work
and place a low priority on personal tasks. This is where Timesol
comes in. We take their needs and execute their personal work on
their behalf.
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