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Unlocking the True Potential of Data on Mobile

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Unlocking the True Potential of Data on Mobile

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While over 90% of a consumer’s time is spent on smartphones, only 53% of advertising budgets are being spent to reach them here. Can mobile data help advertisers make the successful switch to making a true investment and go digital-first? As a marketer, your biggest struggle is the effort to build a holistic persona of every user by combining all data assets across every touch point you have had with your users.

While over 90% of a consumer’s time is spent on smartphones, only 53% of advertising budgets are being spent to reach them here. Can mobile data help advertisers make the successful switch to making a true investment and go digital-first? As a marketer, your biggest struggle is the effort to build a holistic persona of every user by combining all data assets across every touch point you have had with your users.

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Unlocking the True Potential of Data on Mobile

  1. 1. UNLOCKING THE TRUE POTENTIAL OF DATA ON MOBILE
  2. 2. 20,000+ Global advertisers 1.5 Billion+ Unique mobile devices 6 Million+ App downloads tracked monthly 200 Billion+ Monthly ad requests 32,000+ Publisher apps 120+ TB Of user data analyzed monthly ENTERPRISE PLATFORMS FOR MARKETERS 2018 CNBC 50 DISRUPTER LIST Ranked 3rd among world’s Top 10 innovative companies
  3. 3. Poll: What function are you part of in your organisation?
  4. 4. INTRODUCING THE SPEAKERS • PRAVEEN DAS • Director – Product Management praveen-das-b06a3b8 • NAVIN MADHAVAN • Head – Strategic Partnerships, India navinmadhavan
  5. 5. Understanding the Potential of Data Aligning your Business Objectives and Data Agenda 01 Acquiring Data Using the Right Techniques to Collect and Store User Data 02 Analyzing Data Making Sense of your Data 03 Actioning Basis Data Insights Getting Honest Value from your Data 04
  6. 6. By effectively leveraging data, Marketers can impact four key business objectives Understand Customers Identify your Target Group and understand more about their traits to enable better communications and reach outs Growing Existing Customers Leverage marketing and advertising channels to engage with your existing user base better Acquire New Customers Deploy marketing budgets to reach out to your identified Target Group of audience and customers through the right channels to acquire them for your respective brands and products Drive High ROI Ensure that you are measuring the outcomes of your marketing investments to deliver the required goals i.e brand lift, conversions, leads and others
  7. 7. Understanding the Potential of Data Aligning your Business Objectives and Data
  8. 8. DEMOGRAPHICS LOCATION TRAILS DEVICE USAGE UNIQUE MOBILE DATA Gender Age Income Ethnicity Carrier Location Signals Home Location Work Location Travel Behavior Visits to POIs Apps Owned Websites Visited Preferred Categories Vehicle/Home Ownership Language Handset Model What data attributes are of significant importance to marketers? Calling Patterns Media Consumption Purchase Intent Mode of Transactions Social Graphs
  9. 9. Mobile Heatmaps on a weekday - Time Frames 8.00 PM7:00 AM 12 Noon
  10. 10. Acquiring Data Using the Right Techniques to Collect and Store User Data
  11. 11. COLLECT CRM App Events WebsiteEmail POS Location STORE 1st, 2nd & 3rd party data Anonymous data PII (names, addresses, etc.) Cookie IDs Unified storage of all data Persistent & long term storage Complete customer view SECURITY A true data platform should be able to.. COMPLIANCE
  12. 12. Cost Is the cost of your data validated by value? Uniqueness How is the data powered? Applicability Is the data usable across platforms and functions? Freshness How recently was the data acquired? Ingestion How was the data collected? How to assess the quality of your data Origin Where was the data sourced from? 1 2 3 54 6 Top six questions you should ask of your data
  13. 13. Poll: How many data/user signals do you currently leverage for marketing and advertising?
  14. 14. Analyzing Data Making Sense of your Data
  15. 15. How much more can you learn about your users? Purchase Patterns Understand purchase patterns across offline and online channels Media Consumption Know the media channels and categories they are likely consuming the highest to engage with them in the best fashion Location Identify places where your users are likely to frequent Demographics Identify your target demographics and their likely interests better
  16. 16. How can you leverage these data signals better? User Journey Location Target your users better using location data Purchase Patterns Build high-value propensity models based on purchase behaviour Media Consumption Focus on getting the right message to the right person at the right time Demographics Bridge the gap between user interests and demographics
  17. 17. User Journey: Insights about people employed in Business Parks Footfall Pattern Other Interests Movies and Entertainment Cricket Lovers News Junkies
  18. 18. Upscale Apartment Residents 72% Upper Middle Class, or High Income, Spend online on purchases, typically own homes or vehicles Male 62% Working professionals, Typically 25+ and tending to be tech savvy and highly engaged on mobile Other Characteristics Other Characteristics Retail Buyers 54% Fashion enthusiasts who have exhibited a pattern of interest in fashion trends and information. Other characteristics: Devices Released < 12 months ago Well Educated Entertainment Enthusiasts Digital Transactions Lifestyle & Fitness News Mobile data Guzzlers Dine out frequently So, what can you do to influence a user who is employed in a Business Park? Social Butterflies
  19. 19. Actioning Basis Data Insights Getting Honest Value from your Data
  20. 20. First Party Data Build unique segments across attributes to identify the right user cohorts Unified Customer View Segmentation Customer identifiers Email - janedoe@gmail,com Attribute a - $ 223.23 Attribute b - Commercial Pilot .. Adapters & Integrations Advertising identifiers Device Id : GPID/IDFA High Value Users Infrequent Users Brand Loyalists Opportunists DATA PLATFORM
  21. 21. Personalize your engagement with users basis the segments across media channels High Value Users Infrequent Users Brand Loyalists Opportunists Earned Media Channels: SMS Social Email SEO PRReferral Paid Media Channels: Google Facebook LinkedIn InMobi
  22. 22. Leverage the cohorts and segments in smart ways to nail the right communication strategy across channels High Value Users Infrequent Users Brand Loyalists Opportunists Earned Media Channels: SMS Social SEO PRReferral Paid Media Channels: Google Facebook LinkedIn InMobi Discount Luxury items Email
  23. 23. Communicate the right values and emotions that appeal to different segments within your target audience Social ButterfliesSports Enthusiasts Deal SeekersEarly Adopters
  24. 24. Point of Interest – Airports to identify Frequent Fliers
  25. 25. Delhi Mumbai 21% Kolkata 10% Hyd 13% Chennai 9%Bangalore 17% 23% TRAVELLERS SPLIT BY CITY Age Group %age share 18-24 years 31% 25-34 years 45% 35-44 years 21% 45-54 years 3% AGE SPLIT Manufacturers %age share Samsung 30% Xiaomi 21% Apple 8% Motorola 6% Lenovo 6% Vivo 5% OPPO 5% OnePlus 4% SMARTPHONE OWNERSHIP SPLIT TOP ROUTES TRAVEL TRENDS Mumbai to Delhi 41% Bangalore 19% Goa 15% Chennai 13% Hyderabad 12% Delhi to Bangalore 24% Kolkata 17% Pune 15% Chennai 14% Hyderbad 14% GENDER SPLIT 80% 20% INCOME SPLIT High 55% Medium 30% Low 15% Are all Domestic Travelers the same ?
  26. 26. Poll: How many platforms do you use for marketing data management and insights?
  27. 27. What the marketing ecosystem looks like today Acquire Build SegmentsValidate Activate
  28. 28. Marketing Activity (Channels) Acting on data (Campaigns & Optimization) Making Sense of your data ( Segmentation) Identifying the right data sets (Building a User Store) Marketing & Advertising Channels (allowing for Reach/Scale vs ROI optimization) Integrated Campaigns (Marketing & Advertising campaigns) Integrated Campaign Optimization Integrated Channel Optimization (e.g. Email vs Push) Content & Creative optimization Measurement & Attribution (ROI centricity of campaigns) Segmenting users Segmenting users Targeting Prospects Re-engaging prospects & Customers Identity Activity Segment Data Device identity Identity Bridge Other high quality activity data sets provisioned in a protected, Customer data lake. Seamless transition between Prospect & Customers segments, basis marketing goals & richness of 1st,2nd and 3rd party data coverage 1st Party data 2nd party data 3rd party data High quality Low Scale High quality Low Scale High quality Low Scale How an integrated advertising and marketing platform will likely look like in the future
  29. 29. Our Solution: Created custom high & medium propensity segments for selling newest high-end phone Our Solution: Created customer segments of high & medium value for base customer promotional offers Our Solution: Created custom segments of Mall Goers, Upscale Apartment Residents, & Business Park Employees Our Solution: Created geolocation- based hubs on university campuses to drive sales of new Premium service amongst students Our Solution: Created target user cohorts for the users with multi-IP locations, short distance apart who are likely doing frequent commuting Results Eliminated 50% media waste Drove 46% higher sales lift from high propensity segment, and 9% sales lift from medium propensity vs. control groups. Results Achieved 50% increase in conversion rates versus control group. Results Achieved 21% sales lift for Upgrade Eligibility. Achieved 3% sales lift for Add a Line. Results Store Visit Optimization led to an uplift of 128% YoY in sales of products versus control group. Results Achieved 40% increase in conversion rates versus control group. Case Studies: Data Driving Results OEM TELCO CPG AUDIO RIDESHARING
  30. 30. Q&A Reach out to us at mobilemarketing@inmnobi.com

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