1. SMART QMS
Quality Management System
www.smartservicedesk.com SMART QMS
Quality Management System

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www.smartservicedesk.com SMART QMS
Quality Management System

3. Key Modules and Functions in SMART QMS are:
Quality Non-Conformances & Issue Management
Track and record Non-Conformances with closed loop approach to corrective and preventive actions
Supplier Management & Supplier Non-Conformance
Evaluate Suppliers & Track Non Conformances of Suppliers and provide them web access
Customer Complaints Management
Register customer complaints and have closed loop process for corrective and preventive actions
Quality Polices and Objectives
Manage in centralized repository all your quality polices and objectives
Audits Management
Ensures regular audits to reduce risk of noncompliance
Change Management
For successful change management activities
Contracts Management
Record all your vendor and customer contracts
Equipment & Asset Management
Parts & Inventory Management
Streamline vendor and spares management from inventory and procurement control. Knowledge Management -
To develop checklists and record all documents
Survey Management
For making customizable online surveys for quality improvement programs feedback
Reporting & Measurement
To report and measure improvements
www.smartservicedesk.com SMART QMS
Quality Management System

4. Key Benefits of SMART Suite QMS are
Ensures that your business operations conform to quality management standards and assists in
development of culture of continual improvement
Implement and track corrective actions to optimize existing processes.
Enhance communication and teamwork between departments and functional areas
Reduce or stop paper based quality framework implementations
Develop single centralized repository with all quality management records
Reduce costs and mitigate risks by automating and streamlining quality improvement initiatives
by tracking non-conformances through corrective and preventive actions.
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ers.
Real time reports and dashboards with drill down capability to gives managers quality health
status of your organization and suppliers
“Relying on paper or excel based processes to track non – conformances and corrective actions is
in organizations. With SMART Suite QMS – you can gain enterprise-wide visibility into the status of
non – conformance incidents, with closed-loop investigations for remedial and corrective action
process” Donovan Hardenbrook – Quality Management Consultant Leap Innovation Inc. USA
SMART Suite Quality Management system can be used by diverse organizations, regardless
of their size and employee count to automate their quality management processes, gain
real time visibility into their quality metrics, and reduce the business impact and brand
image damage arising out of poor quality
www.smartservicedesk.com SMART QMS
Quality Management System

5. Some of the Industries that can specially benefit are:
» Automotive
» Financial & Banking Services
» Pharmaceuticals & Biotechnology
» Software and Hardware Companies
» Construction
» Consumer Goods
» Education
» Energy - Electricity
» Energy - Oil & Gas
» Food & Beverage
» Government Sector Organizations
» Hospitals
» Manufacturing
» Media & Communications
» Metals & Mining
» Tourism & Hospitalty
» Telecommunications
www.smartservicedesk.com SMART QMS
Quality Management System